2/10 Terrible
Polly K.
12 January 2025
Disliked: Cleanliness
Not a safe stay
This property was not at all what was expected. The only clean item was the kitchen. The guest shower handle fell off, same bathroom had toilet that was not locked in - master bath the same. Walls were filthy with dirty fingerprints. attic rope was hanging from attic access, coffee pot did not work effectively. Linen on beds were gritty. Towels left for us to use had bleach stains. Biggest issue was safety of location gunshots were outside of our home on our last nite of stay and was verified by the citizen app which we were checking. Additionally none of these issues when addressed with mgr were acknowledged except send photos. We could not do proper search on address as the address was sent to us on day of arrival- outside cancellation time. We will file formal complaint . Over drive was nervous for us as he walked us to our door to make sure we got in safely. This does not meet VRBO safety property listing. I have used VRBO several times and this is the first time I felt nervous and scared for our stay. We left early the next morning . I am seeking resolution. Especially since they made us pay a property damage fee and for cleaning services.
Polly K.
Stayed 3 nights in Jan 2025