2/10 Terrible
Sophia
Traveled with family and small children, Traveled with family
15 July 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give them a Zero star, I would. I made my reservation on Expedia for this hotel and based on my reservation, I supposed to check out on Sunday by 11 AM. I left the hotel a few days before Sunday but , knowing that I paid for until Sunday morning, I left my air fryer inside so I can come back and take it with me, when I would come back on Sunday morning before my check out time. When I come back to the suite on Sunday morning, my air fryer was missing. I called the after hours number because this hotel has nobody at the front desk on Sunday at any part of the day. The lady who answered the phone told me that she has no idea about what happened to my air fryer and that I should call the office on Monday to ask about it. When I called on Monday, the front desk lady who called herself the manager, she would not answer my number. I spent a few days calling and, she would never answer the phone. This is when I realized that they stole my air fryer.
In addition to my stolen air fryer, I had some other bad experiences at this hotel too. Their mattress has big gap in the middle that makes it unable to support your back and make you feel that you are about to fell down while you are on it. At night you will meet with a lot of junkie people in the hallways and around the parking lot, smoking and drinking alcohol. A morning, while I was about to go out, I saw a police car in front of the entrance and a bunch of people talking to them. I could guess some crime happened.
Sophia
Stayed 9 nights in Jun 2024
