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Crowne Plaza Hotel Dallas Downtown by IHG

3.5 star property
Sip cocktails by the pool or fuel up for your next adventure at THRIVE Restaurant. Explore downtown’s vibrant scene just steps from this hotel.

Choose dates to view prices

Photo gallery for Crowne Plaza Hotel Dallas Downtown by IHG

Terrace/patio
Bar (on property)
Exterior
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Point of interest

Reviews

6.6 out of 10

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Bar
  • Parking available
  • Pool

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
Pillow menu
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
Pillow menu
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
Pillow menu
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
Pillow menu
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
Pillow menu
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
Pillow menu
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
Pillow menu
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
Pillow menu
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
Pillow menu
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Hypo-allergenic bedding
Pillow menu
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Magnolia Hotel Dallas Downtown

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
7.8 out of 10, Good, (3020)
The price is AED 522
AED 692 total
includes taxes & fees
6 Mar - 7 Mar
Magnolia Hotel Dallas Downtown

About the neighborhood

Map
1015 Elm St, Dallas, TX, 75202

What's nearby

  • Dallas World Aquarium - 4 min walk
  • John F. Kennedy Memorial - 5 min walk
  • Kay Bailey Hutchison Convention Center - 10 min walk
  • Reunion Tower - 14 min walk
  • American Airlines Center - 17 min walk

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Frankie's - ‬4 min walk
  • ‪Family Thais Asian Bistro - ‬4 min walk

About this property

Crowne Plaza Hotel Dallas Downtown by IHG

Hotel near Kay Bailey Hutchison Convention Center
Close to Dallas World Aquarium and Reunion Tower, Crowne Plaza Hotel Dallas Downtown by IHG provides a terrace, dry cleaning/laundry services, and a bar. The on-site American cuisine restaurant, THRIVE Restaurant, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a gym and a 24-hour business center.
Other perks include:
  • An outdoor pool with sun loungers
  • Limo/town car service, buffet breakfast (surcharge), and self parking (surcharge)
  • Express check-out, express check-in, and luggage storage
  • A ballroom, free newspapers, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 291 rooms have comforts such as pillow menus and air conditioning, in addition to perks like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with shower/tub combinations and hair dryers
  • TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 20.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 18.35 per person
  • 1 restaurant
  • 1 bar

Restaurants on site

  • THRIVE Restaurant

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (27444 square feet of space)
  • Meeting rooms - 22

Outdoors

  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Elevator door width (inches): 24
  • Handrails in stairways
  • Stairway handrail height (inches): 36
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 48
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

Does Crowne Plaza Hotel Dallas Downtown by IHG have a pool?

Yes, this property has an outdoor pool.

Is Crowne Plaza Hotel Dallas Downtown by IHG pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a deposit of USD 40 per stay and a fee of USD 40.00 per pet, per day. Service animals are exempt from fees.

How much is parking at Crowne Plaza Hotel Dallas Downtown by IHG?

Self parking is available for USD 20.00 per night.

What time is check-in at Crowne Plaza Hotel Dallas Downtown by IHG?

Check-in start time: 3 PM; Check-in end time: 2 AM.

What time is check-out at Crowne Plaza Hotel Dallas Downtown by IHG?

Check-out is at noon. Late check-out is available for USD 25.00 (subject to availability).

Where is Crowne Plaza Hotel Dallas Downtown by IHG located?

Located in Downtown Dallas, this hotel is within a 5-minute walk of Bank of America Plaza and Dallas World Aquarium. Kay Bailey Hutchison Convention Center and Reunion Tower are also within 15 minutes. Akard Station and West End Station are within a 5-minute walk.

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Crowne Plaza Hotel Dallas Downtown by IHG Reviews

Reviews

6.6
Rating 10 - Excellent. 276 out of 1007 reviews
Rating 8 - Good. 199 out of 1007 reviews
Rating 6 - Okay. 190 out of 1007 reviews
Rating 4 - Poor. 159 out of 1007 reviews
Rating 2 - Terrible. 183 out of 1007 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Judith Obono

Liked: Property conditions & facilities
Disliked: Cleanliness
This place it’s amazing, comfortable an safe, I enjoy to stay there.
Stayed 3 nights in Jan 2025

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a nice stay a bit out dated
Stayed 3 nights in Jan 2025

8/10 Good

Marco Antonio

The hotel is well located. Good place but facilities seems a little bit old.
Stayed 1 night in Dec 2024

8/10 Good

adam

Liked: Cleanliness, staff & service, property conditions & facilities
Well kept and nice staff.
Stayed 1 night in Dec 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Great views from room balcony
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Jan 2025

4/10 Poor

Mike

Disliked: Staff & service, property conditions & facilities
Needs an update
Stayed 3 nights in Jan 2025

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it.
Stayed 2 nights in Jan 2025

4/10 Poor

Shacoby

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hallway on the 16th floor was completely flooded
Stayed 2 nights in Feb 2025

4/10 Poor

Brian

Disliked: Cleanliness, property conditions & facilities
Stayed for one night. Everywhere we went smelled like pot, bathroom was very small and tub did not drain.
Stayed 1 night in Jan 2025

10/10 Excellent

Roosevelt

Liked: Amenities, property conditions & facilities
Nice rooms
Stayed 3 nights in Nov 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was pretty clean. We liked the workout room it was simple. There are a ton of restaurants nearby as well as the mavs arena. They have a great selection of snacks and drinks downstairs. Would def recommend. Don’t know why this place only has 6.6 out of ten for its reviews.
Stayed 3 nights in Jan 2025

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Don’t look like on the picture
Stayed 4 nights in Feb 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
Stayed 4 nights in Sep 2024

4/10 Poor

Jeremy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room with a balcony and sliding door wouldn’t close completely. Repeatedly requested a repair but maintenance efforts failed two times. Definitely will not stay here again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, amenities, and room. Not in the most entertaining area of Dallas.
Stayed 2 nights in Nov 2024

10/10 Excellent

Horacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, super friendly and helpful.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was very Beautiful and staff was very very amazing treated us Lovely thank u for a amazing experience
Stayed 2 nights in Sep 2024

8/10 Good

Luz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and just right
The Crown Plaza was located just right for what we were looking for which was sight seeing in downtown Dallas.
Stayed 2 nights in Oct 2024

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities
Property was NOT safe. Checked in and immediately checked out. Multiple vagrants on property.
Stayed 1 night in Jan 2025

10/10 Excellent

Jovale Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's location downtown is convenient especially if you're using the DART lines. The room was clean, comfortable, and spacious enough for me and my friends. The staff are kind and helpful in resolving almost all of our issues except fixing the phone in the room. It's just 10 mins away from American Airlines Center by vehicle or Uber, if you're looking for a place to stay to watch a Mavs game. There are plenty of cafe (Starbucks across the street), 7-11s, restaurants and bars around the area. I'll definitely book the place again when I visit Dallas.
Stayed 4 nights in Dec 2024

10/10 Excellent

elisangela

Liked: Cleanliness, staff & service, property conditions & facilities
close to everything u need
Stayed 4 nights in Oct 2024

10/10 Excellent

Lizette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet in the room, clean and beautiful view.
Stayed 1 night in Oct 2024

2/10 Terrible

Jordan

Disliked: Cleanliness, amenities, property conditions & facilities
The pics of this place make it look beautiful! This place is a DUMP!! This place isn’t worth half of what they’re charging. Wish I would have stayed elsewhere
Stayed 7 nights in Nov 2024

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, as advertised and great staff
Stayed 1 night in Aug 2024