We stay in Hoi An once a month, and this time all our "regular" places were fully booked, so we had to try something new
The good:
- The House 36 is located centrally (approximately 5-minute walk to ancient town)
- Fairly new construction, so everything works, looks clean.etc.
The BAD:
- Unlike most homestays in Hoi An, these owner(s) make it very clear that the house is primarily their living quarters. This results in them telling you to move away from a table the family intends to use, and the male owner taking off his pants and napping on floor by the entrance in his underwear
- I witnessed a woman trying to check-in based on a confirmed reservation, only to be rudely turned away after being lectured that the place was fully booked, and that it is not her fault the reservation was confirmed. She was left waiting with no further comments, suggestion, glass of water, etc. for at least 30 minutes.
- Although "free toiletries" are listed as a "feel at home" feature, they are not provided. When asked, the owner(s) refer their guests to a nearby mini mart with the comment "we are not a hotel...you have to buy these things". (also no complimentary water, tea bags, etc.)
- The "free breakfast" was not included in our case. We waited until 7:45 a.m. but there was nobody onsite to serve us. When asking the owner about the breakfast later she hysterically yelled at us, accusing us of asking so much, and that we have no idea how much it cost to build the place!!!