2/10 Terrible
Joixus, Singapore
6 September 2015
Disliked: Staff & service, property conditions & facilities
Most Horrible Hotel Ever Stay
Travel to Dalat by bus from HCM, reached 4am. Knowing that, I booked 2 rooms starting from previous date, so that we can have a resting place once reached.
Upon arrival, there's only one staff around and he's sleeping on the benches. And he's first response after receiving my booking printout, "You can't check-in now!!" Why can't I check-in if I've booked starting the date before???
Next, we went to our rooms, first room wasn't done up. Mattresses were out of bed frame, whole room was messy. Second room, no power. Both are at level 4.
Rooms are without "Room Make Up" sign board, cleaner will clean your room when "Do Not Disturb" sign wasn't hang on the door. OMG!!! This hotel staffs are not up to standard and dishonest. After a long day tour, back to the room, the room was very neat but money in a jacket were gone.
I went straight to front counter, looking for hotel manager, I was told manager wasn't in hotel, the staff is the only one around. What a hotel without any management staff around at anytime. After reporting all incidents, the staff just apologise and will report them to manager. Even demanded to see manager the next day, it never happen.
I, hereby, DISCOURAGE everyone to stay in such horrible hotel. I do believe there are better one around.