4/10 Poor
Andre, Largo
Traveled with partner
3 February 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We disliked our stay so much we left without a refund and booked somewhere else. The room although pretty to look at was anything but. The bed was as if you were sleeping on the floor. My wife and I both could not sleep in it and we are very familiar with the stiff beds found at most places in Vietnam. The bed was made of something different than I have experienced. We quickly asked for assistance and was given an extra comforter which didn’t help much. My hips, shoulders and back were in anguish to the point I messaged Expedia for the first time ever to complain and try and get help at about 2:30 am. Mind you we had been on a train for many hours and were very tired but that didn’t help. Expedia said they would try to get us a refund and for us to book somewhere else if we wanted. I accepted that and spent the rest of the evening trying with everything in me to sleep. I got maybe an hour before waking up in pain. I then thought.. I will just take a nice long shower and let it go. That didn’t work out so well.. the water in the shower was barely warm at best and I shivered trying to shower as fast as possible. My wife and I then went down to breakfast which was pretty good thank god. We ate soup, some other Vietnamese dishes and juice. Before heading back up to the room I stopped at the front desk and told them we couldn’t take the room and would be leaving. no refund, no call, nothing. Spare yourself. In 52 years I have never left a place and we travel weekly for work
Andre
Stayed 3 nights in Jan 2025
