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Venue Batán Hotel & Suites

3.5 star property
Rejuvenate with a spa treatment then indulge in retail therapy at this hotel connected to shopping center.

Choose dates to view prices

Photo gallery for Venue Batán Hotel & Suites

Front of property
Deluxe Double Room | Living area | 42-inch TV with cable channels, streaming services
Superior Room | Living area | 42-inch TV with cable channels, streaming services
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Standard Double Room | View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Gym
  • Parking included
  • Room service
  • Breakfast included
The current price is AED 224
AED 295 total
includes taxes & fees
23 Feb - 24 Feb

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Free cribs/infant beds
Kitchenette
Mini-fridge
Dishwasher
  • 39 sq m
  • River view
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Double Room

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Kitchenette
Mini-fridge
Dishwasher
TV
  • 40 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room

Executive Double Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Double Room

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Kitchenette
Mini-fridge
Dishwasher
TV
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Twin Sofa Bed

View all photos for Standard Suite

Standard Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Standard Suite

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Free cribs/infant beds
Kitchenette
Mini-fridge
Dishwasher
  • 39 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Family Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Family Suite

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Free cribs/infant beds
Kitchenette
Mini-fridge
Dishwasher
  • 52 sq m
  • River view
  • Sleeps 5
  • 1 Queen Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

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Exterior

Four Points By Sheraton Cuenca

  • Pool
  • Hot Tub
  • Breakfast included
  • Free airport shuttle
9.0 out of 10, Wonderful, (346)
The price is AED 336
AED 369 total
includes taxes & fees
10 Mar - 11 Mar
Four Points By Sheraton Cuenca

About the neighborhood

Map
Av. 12 de Abril y Guayas, Cuenca, Azuay, 010107

What's nearby

  • Calderon Park - 15 min walk
  • New Cathedral of Cuenca - 16 min walk
  • Río Tomebamba & Calle Larga - 17 min walk
  • Alejandro Serrano Aguilar Stadium - 3 min drive
  • Mall del Rio - 5 min drive

Getting around

  • Unidad Nacional Tram Station - 12 min walk
  • 14n - Antonio Borrero Station - 20 min walk
  • Cuenca (CUE-Mariscal Lamar) - 19 min drive

Restaurants

  • ‪La Fornace - ‬8 min walk
  • ‪Café San Sebas - ‬7 min walk
  • ‪Oro Mar - ‬7 min walk
  • ‪Restaurant El Tequila - ‬9 min walk
  • ‪2DOS LOUNGE DISCO - ‬3 min walk

About this property

Venue Batán Hotel & Suites

Hotel connected to a shopping center
Free full breakfast, an art gallery on site, and shopping on site are just a few of the amenities provided at Venue Batán Hotel & Suites. Indulge in a sports massage, a facial, and a manicure/pedicure at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
Additional perks include:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a banquet hall, and tour/ticket assistance
  • Coffee/tea in the lobby, a front-desk safe, and a 24-hour front desk
Room features
All guestrooms are individually decorated, and offer comforts such as premium bedding and pillow menus, as well as thoughtful touches like laptop-friendly workspaces and separate dining areas.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Heated floors, rainfall showers, and designer toiletries
  • 42-inch TVs with streaming services and premium channels
  • Wardrobes/closets, balconies, and separate dining areas

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)
  • Hosted evening meal available daily for a fee of USD 15

Things to do

  • Art gallery
  • Fitness center
  • Full-service spa
  • Shopping

Family friendly

  • Kitchenette
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Rollaway/extra beds (surcharge)
  • Separate dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - sports
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Handrails in stairways
  • Portable shower seat
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Heated floor (bathroom)
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch TV
  • Cable channels
  • Premium channels
  • Streaming services

Food and drink

  • Dining room
  • Dishwasher
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Stovetop

Outdoor space

  • Balcony

More

  • Desk
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • In-room massage
  • Individually decorated
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 27.20 per vehicle (roundtrip, maximum occupancy 4)
  • Early check-in fee: USD 25 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night
  • Hosted evening meal: USD 15

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Venue Batan & Suites Cuenca
Venue Batán Hotel & Suites Hotel
Venue Batán Hotel & Suites Cuenca
Venue Batán Hotel & Suites Hotel Cuenca

Frequently asked questions

Is Venue Batán Hotel & Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at Venue Batán Hotel & Suites?

Self parking is free at this property.

What time is check-in at Venue Batán Hotel & Suites?

Check-in start time: 2:00 PM; Check-in end time: midnight. Early check-in is available for a fee of USD 25 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Venue Batán Hotel & Suites?

Check-out is at noon.

Does Venue Batán Hotel & Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 27.20 per vehicle applies.

Where is Venue Batán Hotel & Suites located?

Located in the heart of Cuenca, this spa hotel is within a 10-minute walk of University of Cuenca's Orchid Garden, Museum of Extreme Art, and Casa de los Arcos Art Museum. Museum of Modern Art and Sombrero Museum are also within 15 minutes. Unidad Nacional Tram Station is 12 minutes by foot and Gran Colombia Tram Station is 17 minutes.

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Venue Batán Hotel & Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 35 out of 54 reviews
Rating 8 - Good. 13 out of 54 reviews
Rating 6 - Okay. 4 out of 54 reviews
Rating 4 - Poor. 2 out of 54 reviews
Rating 2 - Terrible. 0 out of 54 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for big families
Stayed 2 nights in Jun 2024

10/10 Excellent

Hugo G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing site to stay. The rooms was very comfortable..! Great Hotel. I recommend
Stayed 1 night in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and professional.
Stayed 1 night in Aug 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good condition, exelent staff, great breakfast, very pleasant atmosphere.
Stayed 7 nights in Jan 2023

8/10 Good

Yessica

Liked: Cleanliness, staff & service
The rooms are spacious and clean, the employees are very polite and friendly, the restaurant for the buffet breakfast is next to the Tomebamba river.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
The wonderful staff!
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff professional, friendly and helpful. Great breakfast.
Stayed 6 nights in Aug 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
My room was next to the wonderful river n the sound of the river was great!
Stayed 5 nights in Apr 2023

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price
Clean hotel, with a sufficient breakfast. Our room was quite large with a little kitchenette and sitting area. Unfortunately the kitchens are not stock with any utensils, kitchen ware, or a coffee pot. Location was good, a short walk to the historic centre with great restaurants. For the price a good hotel to stay for a few nights
Stayed 3 nights in Jan 2024

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Gravel parking lot!
Stayed 1 night in May 2023

8/10 Good

Consuelo

Liked: Cleanliness, staff & service, property conditions & facilities
Heater for the rooms
Stayed 3 nights in Jul 2023

10/10 Excellent

DOHYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good recommendations
It is so amazing. First so kindness staff. They are so kind. They helped me for calling a taxi. And they checked my inconvenience and resolved it kindly. Second, the great veiw. You can enjoy so beautiful river view. Thrid, clean and good style hotel and room. A bed, a toilet, etc everything is clean. And hotel has modern style shape.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and comfortable
We loved our stay at the Venue Batan Hotel. It was super-clean and comfortable and modern. The room was spacious. Hot water. The bed and pillows were so comfy. The staff were always friendly and willing to help and make our stay comfortable. Breakfast was great with lots of fruit, pancakes, bread/rolls and choice of eggs and different cooked choices each day. Right by the river, beautiful view. We asked for a little heater for the room which they gave us no problem. Negative: there was a lovely kitchenette with fridge and induction burner but no utensils or pots or pans to cook with. Easy to walk to the center of town or get a cheap taxi which they called for us. Would definitely return.
Stayed 5 nights in Jan 2023

6/10 Okay

John Roberto

No hubo agua
Stayed 1 night in Oct 2024

6/10 Okay

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En la página vi una habitación básica y decía que tenía dos camas y cuando llegué solo me dieron una sola
Stayed 1 night in Sep 2024

10/10 Excellent

HOSEOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2024

10/10 Excellent

Juan Carlos

Stayed 2 nights in Aug 2024

8/10 Good

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel como siempre lindo y acogedor, la habitación y las áreas comunes limpias. El desayuno variado, generoso y rico! El personal que atiende amable. La recomendación sería revisar el estado de los colchones, tengo aproximadamente 4 años visitando el hotel y siempre 10/10 esta vez no fue así, sin embargo si se duerme bien y bueno como fuimos feriado se les así el detalle de darnos vista a los jardines como especificaba mi reserva! Solo esos detalles… recomiendo ampliamente este hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

Diana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las suites son súper espaciosas. El desayuno estuvo muy malo. Buen lugar para dormir la noche pero no escojan con desayuno.
Stayed 1 night in Mar 2024

10/10 Excellent

MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuenca trip
Great peaceful place to enjoy Cuenca.
Stayed 9 nights in Jan 2024

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

CARLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, la habitación siempre limpia y las instalaciones como nuevas. Volveré.
Stayed 3 nights in Nov 2023

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adecuado costo y servicio
Stayed 1 night in Jul 2023

10/10 Excellent

Fernando Rodrigo

Excelente
Stayed 1 night in Jul 2023