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San Juan Hotel

3.5 star property
Colonial Cuenca hotel in Downtown Cuenca with free breakfast

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Photo gallery for San Juan Hotel

Courtyard
Courtyard
Junior Suite | Minibar, desk, free WiFi, bed sheets
Local cuisine
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Parking included
  • Room service
  • Breakfast included
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Single Room

Standard Single Room | Minibar, desk, free WiFi, bed sheets

Standard Single Room

Highlights

LCD TV
Renovated in 2020
Private bathroom
Hair dryer
Minibar
Free bottled water
Satellite channels
Daily housekeeping
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Twin Room

Superior Twin Room | Minibar, desk, free WiFi, bed sheets

Superior Twin Room

Highlights

LCD TV
Renovated in 2020
Private bathroom
Hair dryer
Minibar
Free bottled water
Satellite channels
Daily housekeeping
  • 2 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Hair dryer, towels

Standard Room, 1 Queen Bed

Highlights

LCD TV
Renovated in 2020
Private bathroom
Hair dryer
Minibar
Free bottled water
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

Triple Room

Highlights

LCD TV
Renovated in 2020
Private bathroom
Hair dryer
Minibar
Free bottled water
Satellite channels
Daily housekeeping
  • Sleeps 3
  • 3 Twin Beds

View all photos for Junior Suite

Junior Suite | Minibar, desk, free WiFi, bed sheets

Junior Suite

Highlights

Air conditioning
LCD TV
Renovated in 2020
Private bathroom
Hair dryer
Minibar
Free bottled water
Satellite channels
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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Exterior

Four Points By Sheraton Cuenca

  • Pool
  • Hot Tub
  • Breakfast included
  • Free airport shuttle
9.0 out of 10, Wonderful, (346)
The price is AED 336
AED 369 total
includes taxes & fees
10 Mar - 11 Mar
Four Points By Sheraton Cuenca

About the neighborhood

Map
General Torres 9-59 y Gran Col, Cuenca, Azuay, 10150

What's nearby

  • Calderon Park - 3 min walk
  • New Cathedral of Cuenca - 4 min walk
  • Río Tomebamba & Calle Larga - 13 min walk
  • Alejandro Serrano Aguilar Stadium - 18 min walk
  • Mall del Rio - 5 min drive

Getting around

  • 14n - Antonio Borrero Station - 6 min walk
  • Gaspar Sangurima Tram Station - 12 min walk
  • Cuenca (CUE-Mariscal Lamar) - 14 min drive

Restaurants

  • ‪New York Pizza - ‬4 min walk
  • ‪Negroni - ‬5 min walk
  • ‪El Confesionario - ‬4 min walk
  • ‪Hot Dog del Tropical - ‬3 min walk
  • ‪Raymipampa - ‬4 min walk

About this property

San Juan Hotel

Revitalized hotel, renovated in 2020 and located in Downtown Cuenca
At San Juan Hotel, you can look forward to free continental breakfast, a terrace, and a coffee shop/cafe. The on-site restaurant, FIDEL GOURMET, features local cuisine. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a 24-hour front desk, and luggage storage
  • Tour/ticket assistance, a ballroom, and 1 meeting room
Room features
All guestrooms at San Juan Hotel have amenities such as free WiFi, minibars, and free bottled water.
Extra conveniences in all rooms include:
  • Bathrooms with tubs or showers and hair dryers
  • LCD TVs with satellite channels
  • Daily housekeeping and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge) from 7:00 AM - 7:00 PM
  • Airport shuttle at scheduled times, on request

Food and drink

  • Free continental breakfast available daily 7 AM–10 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • FIDEL GOURMET
  • CAFETERIA MOLINODELPUENTE
  • MOULIN ROUGE

Things to do

  • 24-hour fitness center

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

More

  • Renovated entire property - April 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 36.6 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: USD 8 per person, per night
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 10 per person (one-way)
  • Airport shuttle fee per child: USD 5 (one-way), (from 8 to 11 years old)
  • Rollaway bed fee: USD 36.6 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

San Juan Hotel Cuenca
San Juan Cuenca
San Juan Hotel Hotel
San Juan Hotel Cuenca
San Juan Hotel Hotel Cuenca

Frequently asked questions

Is San Juan Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at San Juan Hotel?

Self parking is free at this property.

What time is check-in at San Juan Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at San Juan Hotel?

Check-out is at noon.

Does San Juan Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM–7:00 PM on request. A fee of USD 10 per person applies.

Where is San Juan Hotel located?

Located in Downtown Cuenca, this hotel is steps from Church of Santo Domingo and San Cenaculo Church. Calderon Park and New Cathedral of Cuenca are also within 5 minutes. 14n - Antonio Borrero Station is 6 minutes by foot and Luis Cordero (Hermano Miguel) Station is 7 minutes.

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San Juan Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 15 out of 25 reviews
Rating 8 - Good. 8 out of 25 reviews
Rating 6 - Okay. 0 out of 25 reviews
Rating 4 - Poor. 0 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fausto

Liked: Cleanliness, staff & service, property conditions & facilities
El personal de servicio fue muy atento y las instalaciones están limpias y bien atendidas.
Stayed 2 nights in Feb 2023

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El estilo colonial
Stayed 1 night in Sep 2022

10/10 Excellent

Joffre Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Charles, Gander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel very friendly staff restaurant needs big improvement
Stayed 3 nights in Nov 2021

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the charm of the property, the attention to detail and the attentiveness of the staff. The location is fantastic, as well! The off-site parking was a bit inconvenient and the rooms were a little damp. But overall, our experience was wonderful and we will be back!
Stayed 4 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal y el servicio, muy buenos y eficientes. Cada vez que viaje a Cuenca procuraré hospedarme en este hotel que, además, está en pleno centro histórico de la ciudad.
Stayed 1 night in Jul 2021

8/10 Good

roberto

Stayed 2 nights in Jul 2021

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Mike, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms on the ground floor quite noisy as kitchen is right there and starts working early as well as many guests have to pass this aera.
Stayed 3 nights in Aug 2018

2/10 Terrible

Rafael, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience
When we got in to the Hotel, the lady in the front told us that they never got an confirmation of ORBITZ which seems really weird because I guess everything is automated. So she gave us an option to stay in two triple rooms the night we arrived but we were getting relocated to another hotel nearby. So we went through the process of checking out the next day and checkin in to the other hotel. Hotel was two blocks distance from San Juan so it wasn´t that hard, but the hotel itself (Hotel Inca Real) was one of the worst hotels I´ve stayed, the floor cracks every time you step, theres a bell in the main entrance so you can hear every ring from your room, soundproofing is non existent at all and the buffet breakfast is extremely limited and I believe that there is a big price gap between the two hotels. I trully didnt like what happened and I´m not sure if it was a problem of ORBITZ or San Juan Hotel staff, but it was a non pleasant experience which I don´t want to repeat in my life.
Stayed 2 nights in Aug 2018

10/10 Excellent

Joe, Detroit, (very cold/snowy) Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st trip to the mountains
The hotel was very nice. The staff (esp. Claudia, Paola , and Karina) was outstanding and very friendly. The staff was helpful, caring about our well being and followed up on every request we made. They found a english speaking driver, for us, that was very good. We have nothing bad to say about the hotel, and our stay. An absolute 5/5.
Stayed 4 nights in Feb 2018

10/10 Excellent

Lanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff amazing and bilingual

10/10 Excellent

Lanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are the best and speak English

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay and the staff were very, very accomadting.
Stayed 3 nights in Feb 2018
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful colonial hotel. Excellent service and location. Very clean hotel and good restaurant.
Stayed 1 night in Dec 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reservation was wrong, they gave my parents a wrong room. But the servicios was available to change and do and update to my original reservation. Very good service
Stayed 1 night in Oct 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

J. Graham, Dallas TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in central area -- lot w/in walking dist
Enjoyed very much. Good service, beautiful interior. Down side: Parking is in a locked lot two blocks away. OK if you're taking taxis, but inconvenient if you're driving. No A/C or heat, but it wasn't a problem for us in late May.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Julie, Reading, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Cuenca at San Juan Hotel
We were so pleased with our stay at San Juan Hotel. The staff was very kind and helpful. We speak very little Spanish and there was always someone available who spoke English. The hotel is beautiful old style Spanish with a really lovely courtyard. We requested a room with a window that opened to the outside courtyard. So glad we did as not all of the rooms have an outside window. Room and bathroom were very spacious and very clean. The hotel is centrally located, within 2-3 blocks of several markets, the Cathedral, shops, cafes, etc.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

adriana

Liked: Cleanliness, property conditions & facilities, room comfort
Lindo pero me debitaron un importe mayor en tarjet
reserve habitación doble superior con vista, con jacuzzi separado ducha. No las tenían disponibles y me dieron una interior sin Yanuzzi separado. Me facturaron 258 dolares porque la habitación era más económica y ustedes me debitaron 340,55 espero vuestro contacto para resolver este inconveniente.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
旧市街のロケーションの良いホテル。
クエンカ大聖堂のすぐ近くでロケーションの抜群のホテルです。
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Lelio

Liked: Cleanliness, property conditions & facilities, room comfort
Tuvimos un problema con la reserva del hotel, apartamento reservado era un catergoria más pequeños porque no tenía más vacantes. No había aparcamiento como se informa en la reserva. Sin estos problemas, gran hotel.
This review was submitted before 2018 and has not been verified.

8/10 Good

Antonia, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es colonial y muy bonito, el servicio excelente. El único problema es el acceso al hotel ya que las calles del centro de la ciudad estan destruidas.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Gustavo, Guayaquil-Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Very comfortable, excellent service