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Hotel Santa Ana

3.0 star property
Hotel in Cuenca with a full-service spa and free breakfast

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Photo gallery for Hotel Santa Ana

Front of property
Rollaway beds, free WiFi
Lobby
Gazebo
Shower, free toiletries, towels

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Pet friendly
  • Pool
  • Breakfast included
  • 24/7 front desk
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Quadruple Room, Multiple Beds, Non Smoking, Courtyard View

Family Quadruple Room, Multiple Beds, Non Smoking, Courtyard View | Rollaway beds, free WiFi

Family Quadruple Room, Multiple Beds, Non Smoking, Courtyard View

Highlights

Flat-screen TV
Private bathroom
Pet friendly
Daily housekeeping
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Standard Twin Room, 2 Twin Beds, Non Smoking, City View

Rollaway beds, free WiFi

Standard Twin Room, 2 Twin Beds, Non Smoking, City View

Highlights

Flat-screen TV
Private bathroom
Pet friendly
Daily housekeeping
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, 1 Large Twin Bed, Non Smoking, Courtyard View

Rollaway beds, free WiFi

Standard Single Room, 1 Large Twin Bed, Non Smoking, Courtyard View

Highlights

Flat-screen TV
Private bathroom
Pet friendly
Daily housekeeping
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard Double Room, 1 Queen Bed, Non Smoking, City View

Rollaway beds, free WiFi

Standard Double Room, 1 Queen Bed, Non Smoking, City View

Highlights

Flat-screen TV
Private bathroom
Pet friendly
Daily housekeeping
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room, Multiple Beds, Non Smoking, Courtyard View

Rollaway beds, free WiFi

Standard Triple Room, Multiple Beds, Non Smoking, Courtyard View

Highlights

Flat-screen TV
Private bathroom
Pet friendly
Daily housekeeping
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Superior Double Room, Non Smoking

Rollaway beds, free WiFi

Superior Double Room, Non Smoking

Highlights

Free cribs/infant beds
Flat-screen TV
Private bathroom
Daily housekeeping
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Presidente Cordova 11-49 y Tarqui, Entre General Torres y Tarqui, Cuenca

What's nearby

  • Calderon Park - 5 min walk - 0.5 km
  • New Cathedral of Cuenca - 5 min walk - 0.5 km
  • Río Tomebamba & Calle Larga - 10 min walk - 0.9 km
  • Alejandro Serrano Aguilar Stadium - 16 min walk - 1.4 km
  • Mall del Rio - 6 min drive - 3.3 km

Getting around

  • 14n - Antonio Borrero Station - 10 min walk
  • Gaspar Sangurima Tram Station - 16 min walk
  • Cuenca (CUE-Mariscal Lamar) - 15 min drive

Restaurants

  • ‪Sunrise Cafe - ‬6 min walk
  • ‪El Confesionario - ‬6 min walk
  • ‪Raymipampa - ‬6 min walk
  • ‪Le Bistro - ‬6 min walk
  • ‪Yaw - ‬5 min walk

About this property

Hotel Santa Ana

Hotel located in Downtown Cuenca
You can look forward to free cooked-to-order breakfast, a terrace, and a coffee shop/cafe at Hotel Santa Ana. Take some time to relax at the onsite spa. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • An indoor pool
  • A TV in the lobby, free newspapers, and tour/ticket assistance
  • A 24-hour front desk, a water dispenser, and luggage storage
  • Coffee/tea in the lobby, concierge services, and a front-desk safe
Room features
All guestrooms at Hotel Santa Ana have amenities such as free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries

Languages

English, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • Coffee/tea in common area(s)

Things to do

  • Full-service spa
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Free newspapers in lobby
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • This property does not have elevators

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
LIST_ALT

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 10
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet, per day
Welcoming dogs and cats only

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per day

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 10.00 per person (one-way)
  • Airport shuttle fee per child: USD 1.00 (one-way)
  • Pet fee: USD 10 per pet, per day
  • Early check-in fee: USD 10 (subject to availability)
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 8:30 PM

Property is also known as

Hotel Santa Ana Cuenca
Santa Ana Cuenca
Hotel Santa Ana Hotel
Hotel Santa Ana Cuenca
Hotel Santa Ana Hotel Cuenca

Frequently asked questions

Does Hotel Santa Ana have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM–8:30 PM.

Is Hotel Santa Ana pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 10 per pet, per day.

How much is parking at Hotel Santa Ana?

Limited spots are available.

What time is check-in at Hotel Santa Ana?

Check-in start time: 2:00 PM; Check-in end time: 3:00 AM. Early check-in is available for a fee of USD 10 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Santa Ana?

Check-out is at 12:30 PM.

Where is Hotel Santa Ana located?

Located in Downtown Cuenca, this spa hotel is steps from San Francisco Plaza Market, Museum of Extreme Art, and Casa de los Arcos Art Museum. San Cenaculo Church and University of Cuenca's Orchid Garden are also within 5 minutes. 14n - Antonio Borrero Station is 10 minutes by foot and Luis Cordero (Hermano Miguel) Station is 10 minutes.

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Hotel Santa Ana Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 6 out of 17 reviews
Rating 8 - Good. 4 out of 17 reviews
Rating 6 - Okay. 1 out of 17 reviews
Rating 4 - Poor. 5 out of 17 reviews
Rating 2 - Terrible. 1 out of 17 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

sean r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Wrong Room ,Horrible Night .
They gave us another room ,not the one we paid for and they ignored our request for a balcony . The room needed an remodel . It had very old dirty broken things in it . The bed was not comfortable . The TV did not work . The bath was moldy and horrible . There was an open wall in the bath that had mold and pipes which dripped water. The breakfast did not include much and was not good quality. It was a horrible night . Good..Part.The workers were nice and helpful.he one in the photo.
Stayed 1 night in Dec 2019

10/10 Excellent

FRANKLIN LEOPOLDO

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien en general, la dificultad mayor fue el agua caliente. Al parecer hay que dejar escapar el agua en la ducha por 1/2 hora antes de que salga el agua caliente y la verdad estoy en contra de ese desperdicio.
Stayed 2 nights in Nov 2019

2/10 Terrible

Steve, Quito

Disliked: Staff & service, amenities, property conditions & facilities
Property NOTHING like the pictures (sadly needed repairs). NO HOT WATER at all - some troubles with gas delivery in the city - OK, but we were not informed at check-in and when we went to the room for a shower - only cold...... We were told several times "we will fix it - in 15 minutes..." - after two hours of this, we moved to another hotel - with lots of hot water..... Staff was nice enough (and we did get a full refund with Expedia's help), but not disclosing that the pool, spa and steam room (all of which were choosing points for this place) were not working is a MASSIVE 'no-no'!
Stayed 4 nights in Oct 2019

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicación!
Excelente ubicación, buen trato. Limpieza adecuada.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice experience. I highly recommend this hotel.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Alondra, Guayaquil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó todo del hotel, excelente atención, check in rapido
Stayed 2 nights in May 2019

6/10 Okay

Ian

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Fueron 2 noches, la primera habitación fue un desastre total, me cambiaron a otra mejor. Muy lejos de las fotos de su pagina. El desayuno malo, no use la piscina. La ubicacion buena. No volveria y no lo recomendaria.
Stayed 2 nights in Mar 2019

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend in the center of Cuenca and cheap
Great area recommended great customer service good food safe area heartbif the town
Stayed 4 nights in Mar 2019

4/10 Poor

LAURA DEL ROSARIO

Liked: Staff & service
PASEANDO POR CUENCA
Es un hotel que tiene buenas buenos lugares para descansar, en el espacio común. Aunque falta mejorar en un poco en el área aseo, por lo demás es sencillo, pero cómodo, sin ser lujoso. Tiene área donde puedes tomar un café y conversar. Piscina temperada. La tv, nunca funcionó. Bien ubicado.
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Bon emplacement personnel bien
Hotel bien situé personnel compétent mais l'état de l'hotel est pitoyable la piscine l'eau verte le spa sale et non fonctionnel la table de billard le tapis déchiré a plusieurs endroits non fonctionnel la connection WI-FI fonctionne juste près de la salle a déjeuner
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and furniture look old styled and it looks a bit like in the 30ies. The cleanness is very good. Everything is walkable, because the hotel ins in the middle of the center, near the cathedral and main spots. What I didn´t like was a group of ´drinkers´ who celebrated in one of the general rooms of the hotel near the swimming pool. It was not possible in the whole house not to hear them for a whole afternoon, because of the accoustic. Finally the staff finished it after some hours disturbing.
Stayed 2 nights in Feb 2019

8/10 Good

LILIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mi paso por Cuenca
Excelente ubicación para desplazarse
Stayed 2 nights in Feb 2019

10/10 Excellent

sean r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
travelor in ecuador
Great heated swimming pool and they gave me a refrigerator in my room when I asked. extremely friendly and met all my requests.
Stayed 2 nights in Feb 2019