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Hotel Boutique Castilla de Leon

3.5 star property
Escape into a charming retreat amidst downtown’s vibrant rhythm. Discover hidden gems at the hotel's gift shop and connect to all you need.

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Photo gallery for Hotel Boutique Castilla de Leon

Garden
Lounge
Lobby sitting area
Exterior
Standard Triple Room | Free WiFi, bed sheets

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Free WiFi
The current price is AED 110
AED 110 total
includes taxes & fees
23 Feb - 24 Feb

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Triple Room

Standard Triple Room | Free WiFi, bed sheets

Standard Triple Room

Highlights

LCD TV
Renovated in 2017
Private bathroom
Digital channels
Daily housekeeping
  • 20 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Room, 1 King Bed

Free WiFi, bed sheets

Premium Room, 1 King Bed

Highlights

LCD TV
Renovated in 2017
Private bathroom
Digital channels
Daily housekeeping
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Room, Mixed Dorm

Free WiFi, bed sheets

Honeymoon Room, Mixed Dorm

Highlights

LCD TV
Renovated in 2017
Private bathroom
Digital channels
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room | Free WiFi, bed sheets

Twin Room

Highlights

LCD TV
Renovated in 2017
Private bathroom
Digital channels
Daily housekeeping
  • 20.0 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Romantic Room, Mixed Dorm

Free WiFi, bed sheets

Romantic Room, Mixed Dorm

Highlights

LCD TV
Renovated in 2017
Private bathroom
Digital channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Triple Room

Free WiFi, bed sheets

Family Triple Room

Highlights

LCD TV
Renovated in 2017
Private bathroom
Digital channels
Daily housekeeping
  • Sleeps 3
  • 1 Large Twin Bed and 1 Twin Bed

View all photos for Single Room

Shower, towels

Single Room

Highlights

LCD TV
Renovated in 2017
Private bathroom
Digital channels
Daily housekeeping
  • 4 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Quadruple Room

Quadruple Room | Free WiFi, bed sheets

Quadruple Room

Highlights

LCD TV
Renovated in 2017
Private bathroom
Digital channels
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Free WiFi, bed sheets

Family Room, Multiple Beds

Highlights

LCD TV
Renovated in 2017
Sofa bed - twin
Private bathroom
Digital channels
Daily housekeeping
  • 18 sq m
  • Sleeps 7
  • 3 Twin Beds and 1 Double Bed

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About the neighborhood

Map
Hermano Miguel y Mariscal Lamar, Cuenca

What's nearby

  • Plaza Rotary Market - 1 min walk
  • Calderon Park - 5 min walk
  • New Cathedral of Cuenca - 7 min walk
  • Río Tomebamba & Calle Larga - 9 min walk
  • Alejandro Serrano Aguilar Stadium - 17 min walk

Getting around

  • Luis Cordero (Hermano Miguel) Station - 2 min walk
  • Gaspar Sangurima Tram Station - 3 min walk
  • Cuenca (CUE-Mariscal Lamar) - 4 min drive

Restaurants

  • ‪Negroni - ‬7 min walk
  • ‪El Confesionario - ‬7 min walk
  • ‪Balcon Quiteño - ‬2 min walk
  • ‪cositas - ‬5 min walk
  • ‪Raymipampa - ‬7 min walk

About this property

Hotel Boutique Castilla de Leon

Revitalized hotel, renovated in 2017 and located in Downtown Cuenca
Take advantage of a garden, dry cleaning/laundry services, and a business center at Hotel Boutique Castilla de Leon. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), meeting rooms, and a front-desk safe
  • Smoke-free premises, luggage storage, and tour/ticket assistance
  • Concierge services, a banquet hall, and a 24-hour front desk
Room features
All guestrooms at Hotel Boutique Castilla de Leon offer amenities such as free WiFi.
Extra amenities include:
  • Bathrooms with showers
  • LCD TVs with streaming services and premium channels
  • Daily housekeeping and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking options include a garage
  • Offsite parking within 98 ft (USD 7 per night), from 8:00 PM to 8:00 AM
  • Street parking available

Food and drink

  • Buffet breakfast available for a fee weekends 8:00 AM–10:00 AM: USD 7.75-15.75 for adults and USD 5.75-9.75 for children
  • Room service available

Family friendly

  • Laundry facilities

Conveniences

  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • This property does not have elevators

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Digital channels
  • LCD TV
  • Premium channels
  • Streaming services

More

  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The property charges 9 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
4 children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 7.75 to 15.75 for adults, and USD 5.75 to 9.75 for children
  • Nearby parking fee: USD 7 per night (98 ft away; open 8:00 PM to 8:00 AM)
  • Credit card charges are subject to a surcharge of 9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Hotel Boutique Castilla Leon Cuenca
Hotel Boutique Castilla Leon
Boutique Castilla Leon Cuenca
Boutique Castilla Leon
Boutique Castilla Leon Cuenca
Hotel Boutique Castilla de Leon Hotel
Hotel Boutique Castilla de Leon Cuenca
Hotel Boutique Castilla de Leon Hotel Cuenca

Frequently asked questions

Is Hotel Boutique Castilla de Leon pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Boutique Castilla de Leon?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Boutique Castilla de Leon?

Check-out is at 11:00 AM.

Where is Hotel Boutique Castilla de Leon located?

Located in Downtown Cuenca, this hotel is steps from Plaza Rotary Market and Civic Plaza. Esqueletologia Museum and Museum of the Canari Identity are also within 10 minutes. Gaspar Sangurima Tram Station and Luis Cordero (Hermano Miguel) Station are within a 5-minute walk.

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Hotel Boutique Castilla de Leon Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 47 out of 121 reviews
Rating 8 - Good. 29 out of 121 reviews
Rating 6 - Okay. 21 out of 121 reviews
Rating 4 - Poor. 6 out of 121 reviews
Rating 2 - Terrible. 18 out of 121 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel
Stayed 1 night in Nov 2024

8/10 Good

Dioselina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under construction but the staff were amazing.
Stayed 1 night in Apr 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
It is unique, so nice plce if you want to stay in Cuenca, near to every thing
Stayed 3 nights in Jun 2023

8/10 Good

Dania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff behaved very well, great variety of food, clean hotel, and one of the staff members named Castillo was very helpful, polite, and always willing to give a hand. I do suggest in the future to have a hair dryer and iron in the room, please. Thank you!
Stayed 5 nights in Jul 2024

6/10 Okay

howard

Liked: Staff & service
Disliked: Cleanliness, amenities
convenient location, close to tram which provides easy airport access. Affordable rate

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the beds are not what the app shows the place
Stayed 2 nights in Jun 2024

6/10 Okay

Constance Marion

Liked: Cleanliness, staff & service
The hotel was acceptable and the staff helpful. The breakfast was good. However, we had asked for a twin room and they gave us a room with one double and two twin beds. It was very crowded and not very restful. Also there was hot water in the shower only and not all the time. Property definitely needs some upkeep.
Stayed 2 nights in Feb 2024

4/10 Poor

Monty

Disliked: Amenities, property conditions & facilities
The one light in the room. for four was extremely dim like a 40 watt bulb it was horribly dark and the first week it was hard to get our room cleaned you have to leave your key we came back after 2pm on several occasions and the beds were not made or room cleaned the area is very convenient and there are tons of options for food Cuenca is beautiful and most establishments are not like this the staff are friendly but the service is bad I even had to go buy a plunger because they didn’t have one they do now I left it but also Expedia is to blame for not vetting the location
Stayed 14 nights in Aug 2024

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room I paid for was given to someone else. Then they wanted to put me in a smaller room that I did not pay for and not give me a refund for the difference. We went to see the room and it smelled horrible like bleach. I chose not to stay there and wanted a refund which I did not get. The man at the front desk was also sick coughing and sneezing all over the place . It was such a bad experience would not recommend this place to anyone.
Stayed 3 nights in Jul 2023

6/10 Okay

Kasper Holst

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Decent hotel, meh breakfast, slow(!) WiFi, noise
Good sized room. Friendly reception. Good shower and hot water. Clean and reasonably comfortable. The WiFi is pre-jurassic speed with tendencies to fall out for shorter periods. The TV had 20 channels on them, all local TV, bad quality signal. The breakfast was different every day. Half service, you had to grab coffee, cutlery and fruits/juice from the bar - which was fine enough. The plate you received every day was a hot meal. Two of the days we did not eat the breakfast. Hot potatoes and chicken on bones at breakfast was not our cup of tea. Coffee was decent, and available during the day aswell. There does not seem to be any regulations regarding noise in the hotel. A couple had their children with them in the room, let them out to run and scream hysterically in the hallways after 12pm. No personal said anything to the parents, who did not understand that their children should not scream and run around the hotel at night. The location of the hotel is good, and the price is somewhat fair - but the things above have to be considered when choosing this hotel.
Stayed 3 nights in Dec 2022

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
El desayuno puede ser mejor.
Stayed 1 night in Feb 2025

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2025

2/10 Terrible

wendy

Stayed 2 nights in Dec 2024

2/10 Terrible

Jhomar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel te ofrece aparcamiento, sin embargo al llegar no tienen, sino que un convenio con un señor que tiene un parking a dos cuadras del hotel, te piden que las toallas las dejes limpias, porque si encuentran alguna mancha te cobran 30 dólares de recargo, sin embargo las sábanas están manchadas, luego si algún mueble está dañado a tu salida tienes que pagar más recargos, pero no tienen en cuenta que la estructura de su hotel está en mal estado; la pintura descascarada y tornillos sobresaliendo de la pared debajo de la almohada( con el que me golpee en la noche), si sales muy pronto(antes de las 6) otro recargo. La chica de la recepción cero empatía… Al día siguiente al check out pedimos hoja de reclamación y lo que nos hizo fue decir “escribe en esta hoja en blanco”, que no tenían hojas de reclamación, pedí una nuevamente y se fue por 10 minutos a buscar una y cuando nos cansamos de esperar porque teníamos que seguir con nuestro viaje, bajamos y estaba hablando con sus otros compañeros en la cocina del restaurante de abajo. No lo recomiendo para nada. Solo quieren sacarte dinero en recargos por cualquier cosa por mínima que sea. He estado en hostales con muchísima mejor atención y empatía con el cliente.
Stayed 1 night in Nov 2024

2/10 Terrible

Andres

Disliked: Cleanliness, staff & service, property conditions & facilities
El hotel no es como luce en las fotografías
Stayed 2 nights in Oct 2024

10/10 Excellent

Julia

Stayed 1 night in Sep 2024

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities
s/
Stayed 1 night in Oct 2024

10/10 Excellent

Tanya

Stayed 1 night in Aug 2024

6/10 Okay

Carlos

Stayed 2 nights in Sep 2024

10/10 Excellent

Yolanda

Stayed 2 nights in Aug 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó su ubicación, buena atención.
Stayed 1 night in Aug 2024

6/10 Okay

Johanna

Stayed 1 night in Aug 2024

4/10 Poor

Heidy

Disliked: Cleanliness
No había aire condicionado, el toilet estaba dañado, hacía mucho ruido, pero la localización está muy bonita
Stayed 2 nights in Jul 2024

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agregar nevera funcional en la habitación y un sensor de salida para no solicitar la apertura de la puerta cada que se requiere salir.
Stayed 2 nights in Jun 2024

6/10 Okay

Gaby

Stayed 1 night in Jun 2024