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Four Points By Sheraton Cuenca

3.5 star property
Pet-friendly hotel with free breakfast connected to the convention center in Cuenca

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Four Points By Sheraton Cuenca

Indoor pool
Lobby
Lobby sitting area
Lobby sitting area
View from room

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast included
  • Free airport shuttle
    Free airport shuttle
  • Hot Tub
    Hot Tub
  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
The price is AED 351
AED 386 total
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | In-room safe, desk, blackout drapes, soundproofing

Junior Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
  • 70 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

In-room safe, desk, blackout drapes, soundproofing

Classic Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
  • 31 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
Private bathroom
  • 31 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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Room
Oro Verde Cuenca
Pool
Breakfast included
Free airport shuttle
Pet friendly
9.4 out of 10, Exceptional, (457)
The price is AED 265
AED 292 total
includes taxes & fees
20 Dec - 21 Dec
Oro Verde Cuenca

About the neighborhood

Map
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 010169

What's nearby

  • Mall del Rio - 1 min walk - 0.1 km
  • Alejandro Serrano Aguilar Stadium - 4 min drive - 2.4 km
  • Río Tomebamba & Calle Larga - 7 min drive - 4.2 km
  • Calderon Park - 8 min drive - 4.2 km
  • New Cathedral of Cuenca - 9 min drive - 4.6 km

Getting around

  • Unidad Nacional Tram Station - 7 min drive
  • 14n - Antonio Borrero Station - 18 min drive
  • Cuenca (CUE-Mariscal Lamar) - 19 min drive

Restaurants

  • ‪Mocagi - San - ‬2 min drive
  • ‪Anubis Restaurant - ‬17 min walk
  • ‪La Herradura - ‬5 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Picantería Reina del Cisne - ‬10 min walk

About this property

Four Points By Sheraton Cuenca

Hotel connected to the convention center
Consider a stay at Four Points By Sheraton Cuenca and take advantage of free breakfast (local cuisine), a free roundtrip airport shuttle, and a terrace. For some rest and relaxation, visit the sauna or the steam room. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
Additional perks include:
  • Swimming pool
  • Free self parking
  • Express check-in, coffee/tea in the lobby, and luggage storage
  • Wedding services, multilingual staff, and a banquet hall
  • Guest reviews say great things about the helpful staff
Room features
All 120 rooms boast comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like free WiFi and air conditioning.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and tubs or showers
  • 32-inch flat-screen TVs with premium channels
  • Free infant beds, coffee/tea makers, and heating

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Free 24-hour roundtrip airport shuttle
  • Airport shuttle on request

Food and drink

  • Free local cuisine breakfast available 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Sauna
  • Spa tub
  • Steam room
  • Swimming pool

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Energy-saving switches
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 22 2025 to October 25 2025 (dates subject to change):
  • Swimming pool
The following facilities are closed on Monday:
  • Indoor pool
  • Spa tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Four Points Sheraton Cuenca Hotel
Four Points Sheraton Cuenca
Four Points By Sheraton Cuenca Hotel
Four Points By Sheraton Cuenca Cuenca
Four Points By Sheraton Cuenca Hotel Cuenca

Frequently asked questions

Does Four Points By Sheraton Cuenca have a pool?

Yes, this property has a pool. Pool access is from 9:00 AM–9:00 PM. The pool will be unavailable from October 22 2025 to October 25 2025 (dates subject to change).

Is Four Points By Sheraton Cuenca pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 30 per pet, per stay. Service animals are exempt from fees.

How much is parking at Four Points By Sheraton Cuenca?

Self parking is free at this property.

What time is check-in at Four Points By Sheraton Cuenca?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Four Points By Sheraton Cuenca?

Check-out is at noon.

Does Four Points By Sheraton Cuenca provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Four Points By Sheraton Cuenca located?

Situated in a shopping district, this hotel is within 1 mi (2 km) of Mall del Rio, Mirador de Turi, and Museum of Metals. Cuenca Botanical Garden and Galeria FVega are also within 2 mi (3 km).

Four Points By Sheraton Cuenca Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 220 out of 326 reviews" "
Rating 8 - Good. 65 out of 326 reviews" "
Rating 6 - Okay. 21 out of 326 reviews" "
Rating 4 - Poor. 9 out of 326 reviews" "
Rating 2 - Terrible. 11 out of 326 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

John

N/a
Stayed 6 nights in Oct 2024

8/10 Good

javier

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very comfortable and in good condition. Staff is very helpful.
Stayed 2 nights in Oct 2024

6/10 Okay

Carla

Stayed 1 night in Aug 2024

8/10 Good

Silvio

Liked: Cleanliness, staff & service
Room was great, pool was on maintenance during my stay, check out was a little weird but can’t complain
Stayed 2 nights in Sep 2024

10/10 Excellent

Ismael

Stayed 7 nights in Aug 2024

10/10 Excellent

Matilde

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe nice people
Stayed 10 nights in Jul 2024

6/10 Okay

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was exceptional. Heard doors opening and closing all day from other tenants and other noises from the street. All purchases were expensive. Walkway to rear exit to mall crumbling.
Stayed 4 nights in Sep 2024

10/10 Excellent

Susanne

Stayed 4 nights in Aug 2024

10/10 Excellent

cornelio

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and great car service
Stayed 2 nights in Aug 2024

10/10 Excellent

Ivette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience in this hotel was amazing
Stayed 3 nights in Jul 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Aug 2024

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 1 night in Jul 2024

10/10 Excellent

Nidia, Fort Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good views of the city. Clean
Stayed 3 nights in Jul 2024

10/10 Excellent

Melinda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

John

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful front desk and bar staff. They could not have been more pleasant or helpful.
Stayed 1 night in May 2024

6/10 Okay

Lourdes

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I went the weekend of Good Friday. Not a good idea since there were too many kids. We didn’t even get to use the pool 🙄 but overall it’s a nice place.
Stayed 2 nights in Mar 2024

10/10 Excellent

jaime

Stayed 2 nights in Mar 2024

8/10 Good

Alejandro

Business traveler
Liked: Staff & service, property conditions & facilities
Too Noisy.
Stayed 2 nights in Mar 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas S Howerton

Stayed 3 nights in Dec 2023

10/10 Excellent

Manuel

Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Pablo, TAMPA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
staff need to work on customer service
Stayed 2 nights in Dec 2023

6/10 Okay

Gil

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Terrible WiFi in the rooms. No hooks to hang towels in the bathroom.
Stayed 1 night in Nov 2023

10/10 Excellent

Mari

Stayed 1 night in Oct 2023