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Casa Firenza

4.5 star property
Luxury hotel with 2 restaurants connected to a rail/subway station in Cuenca

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Casa Firenza

Basic Quadruple Room | Minibar, in-room safe, individually decorated, desk
Comfort Studio Suite | Minibar, in-room safe, individually decorated, desk
Deluxe Studio Suite | Minibar, in-room safe, individually decorated, desk
Deluxe Studio Suite | Bathroom | Shower, rainfall showerhead, slippers, towels
Deluxe Studio Suite | Minibar, in-room safe, individually decorated, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Free WiFi
The price is AED 916
AED 916 total
includes taxes & fees
1 Feb - 2 Feb

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Single Room

Classic Single Room | Minibar, in-room safe, individually decorated, desk

Classic Single Room

Highlights

Individually decorated
Heating
Smart TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Free bottled water
Espresso maker
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room | Bathroom | Shower, rainfall showerhead, slippers, towels

Classic Double Room

Highlights

Individually decorated
Heating
Smart TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Free bottled water
Espresso maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Quadruple Room

Basic Quadruple Room | Minibar, in-room safe, individually decorated, desk

Basic Quadruple Room

Highlights

Individually decorated
Heating
Smart TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Free bottled water
Espresso maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | Minibar, in-room safe, individually decorated, desk

Deluxe Studio Suite

Highlights

Individually furnished
Individually decorated
Heating
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Comfort Studio Suite

Comfort Studio Suite | Minibar, in-room safe, individually decorated, desk

Comfort Studio Suite

Highlights

Individually decorated
Heating
Free cribs/infant beds
Kitchen
Smart TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

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The price is AED 428
AED 471 total
includes taxes & fees
6 Feb - 7 Feb
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About the neighborhood

Map
Simon Bolivar, entre Luis Cordero y Benigno Malo, Cuenca, 010101

What's nearby

  • Calderon Park - 1 min walk
  • New Cathedral of Cuenca - 2 min walk
  • Río Tomebamba & Calle Larga - 9 min walk
  • Alejandro Serrano Aguilar Stadium - 16 min walk
  • Mall del Rio - 5 min drive

Getting around

  • 14n - Antonio Borrero Station - 3 min walk
  • Gaspar Sangurima Tram Station - 9 min walk
  • Cuenca (CUE-Mariscal Lamar) - 11 min drive

Restaurants

  • ‪Negroni - ‬1 min walk
  • ‪El Confesionario - ‬2 min walk
  • ‪Raymipampa - ‬1 min walk
  • ‪Le Bistro - ‬2 min walk
  • ‪La Creme - ‬1 min walk

About this property

Casa Firenza

Luxury hotel located in Downtown Cuenca
A free daily manager's reception, a coffee shop/cafe, and dry cleaning/laundry services are just a few of the amenities provided at Casa Firenza. Treat yourself to a sports massage or other spa services. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as 2 bars.
Other perks include:
  • Concierge services, an elevator, and coffee/tea in the lobby
  • A computer station, luggage storage, and a 24-hour front desk
  • Tour/ticket assistance
Room features
All guestrooms are individually decorated, and feature comforts such as heated floors and laptop-compatible safes, as well as thoughtful touches like free WiFi and computer monitors.
Other conveniences in all rooms include:
  • A personal chef and irons/ironing boards
  • Smart TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, heated floors, and eco-friendly cleaning products

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Onsite parking available only on request
  • Onsite parking options include a carport
  • Free offsite parking within 1640 ft

Food and drink

  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Free daily reception
  • Coffee/tea in common area(s)

Things to do

  • Spa services

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Computer station

Spa

  • Massage - hot stone
  • Massage - sports

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Heating

Bathroom

  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Netflix
  • Pay movies
  • Premium channels
  • Satellite channels
  • Smart TV
  • Streaming services

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Chef
  • Computer monitor
  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Heated floors
  • In-room massage
  • Individually decorated
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Local maps
  • Mobile key entry
  • Printer
  • Restaurant dining guide
  • Slippers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 56.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 56.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Casa Firenza Hotel
Casa Firenza Cuenca
Casa Firenza Hotel Cuenca

Frequently asked questions

Is Casa Firenza pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Firenza?

There is free parking nearby.

What time is check-in at Casa Firenza?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Casa Firenza?

Check-out is at noon.

Where is Casa Firenza located?

Located in Downtown Cuenca, this luxury hotel is steps from Calderon Park, Esqueletologia Museum, and New Cathedral of Cuenca. Convent of the Assumption and Church of Santo Domingo are also within 5 minutes. 14n - Antonio Borrero Station and Luis Cordero (Hermano Miguel) Station are within a 5-minute walk.

Casa Firenza Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 4 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

10/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Eduardo A.

Stayed 3 nights in Dec 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was beautiful and clean Staff went above and beyond. Very friendly beyond helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

LIZARDO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En la mejor ubicación de la ciudad de Cuenca, frente al parque calderón, la suite tiene una vista increible de la catedral y esta renovada todas las hab volveria siempre
Stayed 3 nights in Aug 2023

2/10 Terrible

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Santiago

Business traveler
Muy recomendado el hotel, por su ubicación, instalaciones y servicio!
Stayed 1 night in Jul 2023

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel muy lindo y nuevo, pero con deficiencias de atención. Personal amable pero sin experiencia. Diseño y decoración espectacular. Super buena ubicación. Detalles como la puerta de la habitación que no tenía seguro (teníamos que atrancarla con una maleta para que no quede abierta, nunca la pudieron arreglar), Aire acondicionado dañado (esencial porque las habitaciones son muy calientes) hacía mucho sonido y no pudieron arreglarlo… Organizaron un transfer al aeropuerto para 2 personas a pesar de que éramos 4, tuvimos que salir a buscar un taxi en la madrugada. No volveríamos más...