The hotel staff provided exceptional service, which is commendable and warrants a rating of 4 out of 5. However, the hotel's infrastructure requires significant renovation and modernization. The fitness center, in particular, is in dire need of attention, with several machines out of order and limited space that can only accommodate a maximum of 2-3 individuals at a time. To fully realize the potential of this establishment, it is imperative that immediate action be taken to address these issues and meet the expectations of the valued customers..