Very pleased with this hotel, I would go back. Location, value, facilities, room spacious, friendly staff all a positive. One negative that prevented me from giving 5 stars across the board was the bar and restaurant area. The bar staff worked hard, but never seemed to be able to get drinks out in a timely manner; sometimes not at all. The restaurant had good food, but they had a very limited menu for non-Belgian pallets. We watched with humor as people poured over the menu, paging back and forth to find something to their liking. When we had food the quality was good to excellent, but the menu choices drove us to eat dinner elsewhere. I suspect a management problem in the bar and restaurant, the waiters appear to have been told not to write down orders but to memorize them. The end results were inevitable. This was just one example of inefficiencies that caused slow and bad service, yet the overall impression was that there was adequate staff and they all worked hard. Something was wrong behind the scenes. Take away the waiter/order process and things worked really well, an example was the breakfast buffet which was well stocked with international choice and was excellent.
The staff in reception were friendly and efficient.
Nice features were access to two computers for no charge, free parking and the pleasant uniforms worn by the staff.