2/10 Terrible
Matthew
Traveled with family and small children, Business traveler
26 January 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the worst place i have ever stayed and embarrassed that i stayed here. Very Dirty and unsafe we found used needles in the parking lot. We booked out over a month got a call while in Chicago after the first leg of our flight that the suite we booked was not available and we would have stay in a double queen room. After traveling for 16 hours that day i agreed.the next day they moved us at 3 in the afternoon and then charged me an additional 300 dollars on my credit card for a room upgrade. Go figure their mistake would cost me more money. Then we get in the so called suite there and my GOD it was nasty. Dog prints on the clean sheets holes in the walls food on the walls no electrical covers on some of the outlets hurn holes in the sheets and i could go on for ever. They tell me well i guess we could come over and deep clean it tomorrow some time and you can move to another room and move back to another suite the next day. Thats the service you get there next day at best deal with the nastiness until they get around to it. Then they wouldnt even refund my trip to expedia or myself. If i could give this place one positive note it was the manager lady that actually refunded me the 300 dollar bullcrap room upgrade when i checked out and apologized for the horrible experience. 0 out of 5 stars never go to this place unless you like methheads crackheads and hookers are your thing.
Matthew
Stayed 4 nights in Jan 2025