4/10 Poor
Sara, Carlstadt
Business traveler
15 May 2023
Disliked: Staff & service, amenities, property conditions & facilities
We booked last minute but ridiculously overpriced. The shower backed up on the first night which I informed the attendant the first day and they did nothing about it. I literally had 3 inches of water over the bathroom floor. When I asked the front desk to ask someone to clean it, he said no one was available. I asked for another room and they said they were fully booked. The safe in the room was locked and unable to use it. Again I asked the front desk to have someone look at it and no one ever showed up. The refrigerator did not work, I informed the front desk and they did not do anything about it. No coffee machines in the room. When I asked the front desk about coffee he told me only during breakfast it is free. that is it 2.50 euros. yet other guest were drinking it without paying. I witnessed it. So basically - they took FULL ADVANTAGE of the "American" knowing we had no other choice. STAY AWAY !! I get I booked last minute but HIGHWAY ROBBERY- never again.
Sara
Stayed 3 nights in May 2023