2/10 Terrible
Simon
Traveled with family
12 June 2023
I booked 4 rooms 3 months in advance, then about 2 weeks before starting my travel, the hotel canceled all rooms due to overbooking. They wanted to refund the costs so that I could find another hotel on my own. However, because of the short notice, of course no other similar hotels in the neighborhood were available anymore for a similar price. German law dictates that as soon as the hotel has confirmed the stay, they are bound to provide the stay. Thus, after many emails and threatening to hand over the case to a lawyer, they finally booked 4 rooms in a different hotel. This experience with Centro Hotel Arkadia was very stressful and unsatisfactory.
Simon
Stayed 2 nights in Jun 2023