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"Why is this dated hotel in the VIP list of Expedia?? All the rooms are the same, so there's no rooms to upgrade us to. No early check in, no late check out. Nothing is offered as a perk. Tiles all over the hallways and room are chipped and cracked. "amenities" are of the lowest quality. I was told at Check in my room was not available until 3 pm, and there was "a wait list", meaning probably not even at 3pm. Unfortunately, in that area of Colima there are not a lot of options to chose from. ...

"I’ve stayed here in the past many times. But hadn’t been back in a couple of yrs tell recent trip. The staff is excellent. The buffet selection has gone down &’less things available to choose from. The biggest issue was everytime we used the shower. The water was backing up and would go on the bathroom floor. Hotel needs to invest in fixing plumbing and drain system. "

"I genuinely enjoyed staying at this property. The staff was very friendly and the property was very clean. There were plenty of dining options in the plaza that the hotel is located in. There was unfortunately an earthquake one the nights we stayed, but staff was on top of everything making sure all the guests were safe and felt okay. "

" Very clean and loved the location. The only thing was that the TV was not working but the TV was not important for us."

"Bonito comodo seguro y limpio !"

"Halfway during the stay there was a noticeable decrease in staff. Then the laundry system broke. 10 day stay and no clean towels or bed sheets. Pool went into disrepair by getting algae because one was cleaning the pool. No signs were posted and other guests used the disgusting pool that was certainly a health hazard. They did a great job decorating for holiday. But unfortunately it was lipstick on a pig. "

"Nice staff that is there to help out. I'll book again if I'm the vicinity again"