The lead up to and arranging a key due to arriving around 6 was excellent. But on entering our cabin the linen was pilled on the couch. We found the whole cabin to very grubby and when talking to staff the next day, it hadn't been cleaned (an Oversight). the majority of the dirty linen had been collected, new linen left, and then had been forgotten by staff. Thus there was no Toilet paper, no tea, coffee etc. Took me a good hour to clean make beds etc. before we could unpack and eat.
I am actually upset that management didn't make contact with us, and no credit, voucher supplied for another stay elsewhere in the future. Have written to them and was supposed to be looked into, and a response provided, but that hasn't happened, which is very disappointing. Thanks for our chance to review our stay. Cheryl May