4/10 Poor
Verified traveler
20 Sep, 2024
Disliked: Cleanliness, amenities, room comfort
Location was great, walking distance to Case Western. The large cemetery next door is beautiful with lots of interesting history with great birding and walking. The apartment itself was fine; it was loud with constantly blowing fans, an echoing interior, and industrial feel.
I have two major complaints about my stay. The first is about the apartment itself. It was not clean -- there were crusty spots in the kitchen and on the floor, and some of the furniture was stained. Additionally, some aspects of the apartment were unusable -- the TV remote had no batteries and coffee maker no filters (despite coffee being provided).
The second complaint is that communication was terrible. The check-in process did not match the instructions I was sent. Those instructions told me to get my key from the key cafe using a code from my hospitality contact. When I contacted that person upon arrival they were really confused as to why I was calling them, telling me that instead I should go straight to my unit where the key was on the counter. Later, when I informed this hospitality contact about the issues in my apartment (no batteries or filters, lack of cleanliness) it took them forever to respond and they did not ever actually fix the problem but instead told me they let management know and would get back to me. Which they never did.
So, if you need a place to stay near Case and nowhere else is available, it is fine. Just don't expect very much.
Verified traveler
Stayed 2 nights in Sep 2024