Hotel Faustino Gran - Relais & Chateaux

5.0 star property
Luxury hotel with 2 outdoor pools and 2 indoor pools

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Photo gallery for Hotel Faustino Gran - Relais & Chateaux

Terrace/patio
2 indoor pools, 2 outdoor pools, pool umbrellas, sun loungers
2 indoor pools, 2 outdoor pools, pool umbrellas, sun loungers
Exterior
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking available
  • Bar
  • Room service
  • Spa
  • 24/7 front desk
The current price is AED 982
AED 1,116 total
includes taxes & fees
14 May - 15 May

Room options

Available filters for rooms
Showing 10 of 10 rooms

Double Room (Historica)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Hair dryer
Bathrobes
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Junior Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Hair dryer
  • 49 sq m
  • Sleeps 3
  • 1 Double Bed

Villa, Private Pool

Highlights

Yard
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
  • 281.0 sq m
  • Sleeps 7
  • 7 Twin Beds

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Hair dryer
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed

Superior Double Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Hair dryer
Bathrobes
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

Single Room

Highlights

Soundproofed
Sauna
Air conditioning
Flat-screen TV
Pillow menu
Premium bedding
Hair dryer
Bathrobes
  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

Double Room, Patio

Highlights

Yard
Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

Double Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Hair dryer
Bathrobes
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed

Suite, 2 Bedrooms

Highlights

Patio
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
2 bedrooms
Premium bedding
  • 67 sq m
  • Sleeps 4
  • 1 Double Bed

Suite, Terrace

Highlights

Terrace
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
  • 55 sq m
  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Map
Calle Sa Muradeta 22, Ciutadella de Menorca, Menorca, 7760

What's nearby

  • Cathedral of Menorca - 2 min walk - 0.2 km
  • Fornells Tower - 4 min walk - 0.4 km
  • Puerto de Ciutadella de Menorca - 6 min walk - 0.5 km
  • Ciutadella Lighthouse - 5 min drive - 2.4 km
  • Cala Macarella Beach - 35 min drive - 15.4 km

Getting around

  • Mahon (MAH-Minorca) - 56 min drive

Restaurants

  • ‪Imperi - ‬3 min walk
  • ‪S'amarador - ‬2 min walk
  • ‪Cas Consol - ‬2 min walk
  • ‪Triton - ‬4 min walk
  • ‪Cafe Balear - ‬3 min walk

About this property

Hotel Faustino Gran - Relais & Chateaux

Luxury hotel near Puerto de Ciutadella de Menorca
Located close to Cathedral of Menorca, Hotel Faustino Gran - Relais & Chateaux provides a terrace, a coffee shop/cafe, and a garden. Active travelers can enjoy amenities like archery and motor boating at this hotel. Indulge in aromatherapy, a body wrap, and a massage at Spa Faustino Gran, the onsite spa. The on-site Mediterranean cuisine fine-dining restaurant, Faustino, offers breakfast, lunch, dinner, and al fresco dining. Enjoy the gym, as well as activities like boat tours and kayaking. Free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with a library and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and 2 indoor pools, with sun loungers and pool umbrellas
  • Limo/town car service, valet parking (surcharge), and an indoor/outdoor pool
  • A front-desk safe, 1 meeting room, and a porter/bellhop
  • An elevator, luggage storage, and multilingual staff
Room features
All 56 rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and air conditioning.
Other amenities include:
  • Bathrooms with designer toiletries and tubs or showers
  • Wardrobes/closets, daily housekeeping, and desks

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

Catalan, English, French, German, Italian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Uncovered valet parking on site (EUR 60 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Private picnics

Restaurants on site

  • Faustino

Things to do

  • 2 indoor pools
  • 2 outdoor pools
  • Archery
  • Boat tours
  • Books
  • Full-service spa
  • Gym
  • Indoor/outdoor pool
  • Kayaking
  • Library
  • Motor boating
  • Piano
  • Sauna
  • Steam room

Family friendly

  • 2 indoor pools
  • 2 outdoor pools
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (55 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between October 30 and March 27.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 100.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 145 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 145 (one-way), (up to 18 years old)
  • Uncovered valet parking fee: EUR 60 per day
  • Rollaway bed fee: EUR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Can Faustino Ciutadella de Menorca
Hotel Can Faustino
Can Faustino Ciutadella de Menorca
Can Faustino

Frequently asked questions

Does Hotel Faustino Gran - Relais & Chateaux have a pool?

Yes, this property has 2 Indoor pools and 2 outdoor pools.

Is Hotel Faustino Gran - Relais & Chateaux pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Faustino Gran - Relais & Chateaux?

Valet parking is available for EUR 60 per day.

What time is check-in at Hotel Faustino Gran - Relais & Chateaux?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM. Late check-in is available during limited hours.

What time is check-out at Hotel Faustino Gran - Relais & Chateaux?

Check-out is at 11:00 AM.

Does Hotel Faustino Gran - Relais & Chateaux provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 145 per vehicle applies.

Where is Hotel Faustino Gran - Relais & Chateaux located?

Located in the heart of Ciutadella de Menorca, this luxury hotel is within a 10-minute walk of Cathedral of Menorca and Puerto de Ciutadella de Menorca. Cap d'Artrutx Lighthouse and Aquarock Waterpark are also within 9 mi (15 km).

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Hotel Faustino Gran - Relais & Chateaux Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 119 out of 144 reviews
Rating 8 - Good. 17 out of 144 reviews
Rating 6 - Okay. 5 out of 144 reviews
Rating 4 - Poor. 3 out of 144 reviews
Rating 2 - Terrible. 0 out of 144 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very relaxing five-night stay at Gran Faustino. The hotel is elegant, the staff are very friendly and the location in the quiet back streets is perfect for exploring Ciutadella on foot. Highly recommended.
Stayed 5 nights in Oct 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and the staff were very attentive.
Stayed 3 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in the middle of Ciutadella. Staff wonderful and welcoming.
Stayed 3 nights in Apr 2023

10/10 Excellent

David and Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

My husband and I cannot say enough about this hotel. Beautiful location and surroundings, the staff and the Manager make you feel so welcomed and special. Breakfast was great, we chose to eat dinner at the hotel restaurant one evening which was also very good. So many details taken care of at this place - we will be back!
Stayed 2 nights in Apr 2024

4/10 Poor

Angela

Disliked: Staff & service, property conditions & facilities
The location is fantastic in good proximity of Citudella. Hotel decor is of a good standard however the experience is certainly not a 5 star experience and I believe we are leaving a fair review of this hotel. We stayed in the main / largest building. There was an issue when we checked in as we had paid a premium room with a harbour view however we were given a room close proximity of a jazz bar with a view of the side of the courtyard which is uninspiring. The reception team attempted to allocate a different room however a downgrade to a superior room which appeared to be in the eaves of the building with no harbour view , considering the air conditioning in the rooms in our opinion are of a weak standard we declined as we did not wish compromise 4 nights of interrupted sleep as the rooms in hotel are quite humid. Rooms were of a good size , however the bed was uncomfortable and pillows a very poor standard offering no neck support, bedding not changed during the 4 night stay even though it was evident there was a stain . Housekeeping was of a good standard however I do feel that the guest experience is poor as housekeeping had not tided the room until after 3pm on an occasion , reception were extremely unhelpful as I explained to receptionist that my husband needsed to rest as the 3rd night of our stay (room 16) we were woken by loud music from the jazz bar that continued until 5am in the morning and we had an extremely sleepless night. I was informed I need
Stayed 4 nights in Apr 2025

10/10 Excellent

Gillian Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location. Location Within a few hundred yards of the harbour , the cathedral, the shops , in the old city This former royal palace is excellent in all areas Highlights include the private booking of the steam room sauna and indoor pool in an underground cave and a day out in their country estate with a lavish picnic in peaceful grounds Highly recommend this hotel
Stayed 7 nights in May 2024

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel!

What a nice and classy hotel! We had the most wonderful stay here. Everything was just perfect and the staff did everything to make our stay as good as possible 🙂 We rented their boat for the day and had a super day together with their skipper Lluis 😃 The pool in their other building is probably the most beautiful pool area we’ve ever seen 😍 The restaurant was very beautiful and had a great atmosphere with a pianist playing. Our suite terrace had a perfect view over both the cathedral and the harbor 👌 This hotel is now in our top 5 list of best hotels we have ever visited 😃 Will definitely come back!
View from our terrace
Stayed 3 nights in Jul 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!! Thoroughly deserves 5* From the moment I arrived the staff were friendly and helpful. The hotel is situated in a very convenient position for exploring the city and all it has to offer. Ciutadella is very safe, historically interesting, clean and pretty with good transport links to the rest of the island. There are a good variety of restaurants within close proximity as well as the excellent one at the Faustino. Breakfasts can be eaten on the terrace which is a joy! There is a lovely continental style cold buffet as well as an excellent selection of hot choices, the staff are only too happy to try and accommodate your needs. The hotel is split over 3 buildings which are all within about 100 meters of the main building. Each has its own character, they are quiet and beautifully designed. There is a lovely pool and terrace area in the gardens of the main hotel and also, a smaller beautifully secluded one in Can Llorenc . Both were a peaceful haven after a busy mornings sightseeing. I will definitely be returning to the Faustino Gran and all it has to offer.
Stayed 7 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was formidable but it was in other building. We need to walk 1 block to have breakfast. It was not far but we are not notified when we did the booking
Stayed 2 nights in Sep 2022

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Fabulous Experience.

A beautiful hotel in the heart of old town, walking distance from the harbour, main square and laberinth of streets for shops, bars and restaurants. Although well occupied, we never felt crowded, with a sizeable team on hand for anything we needed, guided by a very attentive general manager. The main entrance is on a very narrow road to the front so it would have been be wise to call reception just before arrival - they would probably have greeted us to assist with the luggage before driving off to park. In truth however, we didn’t need the car during our stay, so if we had only been saying here during our week, a taxi or airport transfer would have made more sense. Overall, a fabulous experience and highly recommended - we hope to be lucky enough to return in the future.
Shady pool
Our harbour view
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The Faustino Gran is a beautiful property, with lovely staff. But it was let down by a consistently chaotic breakfast service, and a food a beverage offering that generally did not live up to the price-point or what you would generally expect from a R&C hotel. The breakfast service was understaffed for the number of guests, making it consistently hard to get seated and order a coffee, and on more than one occasion hard to get a table prepared with cutlery or a menu. This was consistently the case over a five night stay - we decided to skip breakfast on the last morning because (despite our lovely waitresses) it just took too long every day previously. We had high expectations of dinner, which we booked on our first night, but despite the lovely staff and setting we were very disappointed by the standard of food - far from good enough for the price and out of sync with the generally excellent standard in Ciutadela. Rice was seriously undercooked, burrata salad way too cold, as if pre-prepared and taken from the fridge. Similarly, it was sometimes hard to get drinks from the cocktail bar due to staffing, no pool-side service, and the same classic cocktails varied depending on who made them. There are noise issues in the rooms facing the port, where we stayed. While the port nightlife is out of the hotel’s control, investment in better sound proofing would help. Despite these issues, the hotel is beautiful, well located, with helpful and friendly staff who did their best.
Stayed 5 nights in Sep 2023

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Établissement d'exception raffiné
Stayed 2 nights in Oct 2024

10/10 Excellent

Francisco

Stayed 3 nights in Sep 2024

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Experiencia unica

Experiência incrível em um lugar fora do comum
Stayed 3 nights in Aug 2024

10/10 Excellent

Vera Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Lindo

Hotel ótimo, localização ToP, quarto lindo, equipe maravilhosa, comida deliciosa
Stayed 3 nights in Jul 2024

10/10 Excellent

osung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2024

10/10 Excellent

Hai

Stayed 4 nights in Jun 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2024

4/10 Poor

RACHEL

Stayed 2 nights in Jun 2024

10/10 Excellent

Mohannad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Herve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un séjour inoubliable

Un séjour inoubliable dans ce havre de paix et de sérénité en plein cœur de la ville. Nous étions dans la partie secondaire à quelques maisons de l'accueil. Une ancienne maison de l'évêque juste à côté de la cathédrale. Tout et beau et décoré avec goût. Le personnel aux petits soins avec vous. Le spa est caché dans une cave souterraine. Nous n'avons pas testé les piscines mais elles étaient chauffées.
Stayed 2 nights in Apr 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfecto simplemente

Ha sido muy agradable nuestra estancia en el hotel, hubiese querido quedarme más tiempo! El servicio es excelente, todos son muy amables y a la escucha. La comida es excelente, el spa es muy bonito y la ventaja de poder reservar para evitar aglomeraciones es ideal. Los mejores consejos del concierge. La habitación muy cómoda, amplia, el baño es como una segunda habitación es muy grande. Las amenidades muy completas. Lo único que faltaría sería un servicio de turndown por las noches, pero ya es un 100 a nivel servicio.
Stayed 2 nights in Apr 2024

10/10 Excellent

Arnaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quel rafinement !

Quel rafinement ! En plein centre de Ciutadella, une splendide batisse avac patio arboré et piscine. Decoration tres raffinée, petit dejeuner somptueux, chambre magique avec vue sur le port. Meme le Spa creusé dans la roche est sublime. Certains pourraient etre genés par le bruit des fetes alentours maus c'est le prix à payer pour etre au cebrre de cette superbe ville. Bravo à l'equipe internationale qui sont de vrais pro du service.
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quel établissement

Très bel hôtel dans une bâtisse idéalement située au port de Ciutadella. C’est beau, le service est excellent, les petits déjeuners sont parfaits. Bref c’est précis et irréprochable
Stayed 3 nights in Aug 2023

8/10 Good

Margot

Stayed 1 night in Aug 2023