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"Staff was very friendly and helpful. The room was very small for 6 people. It would have been nice to have a privacy curtain on each bed. Also we had to move one of the bunks to retrieve something that had fallen behind the bed and it was very dirty. Obviously they never clean between the beds and walls. The elevator worked about 50% of the time. Staff was helpful in making sure I could use it. The location was great. In Old town, very close to the tram and market. Very walkable area."

"The shower place had some bugs so I wasn’t happy about it but still it is worth the price and the staff were really friendly. I would definitely go again when I visit Bilbao."

"As I said earlier everything is perfect except it is cold inside the rooms"

"Overall great stay - would definitely stay again The reception staff were so helpful and friendly - gave great advice on which beaches to go to and how to access them The accommodation is literally on top of the main interchange so unrivalled in terms of transport links - we got the bus to San Sebastián The room was fab with fridge, sink etc Some of the sheets were stained which is my only criticism but don’t let that out you off - I’m sure they would have given me fresh ones if I had...

"Most of the lockers were broken and you could not truly secure your belongings while you were out. The beds were not comfortable and the very limited electric receptacles were inconveniently located and ususlly being used; several of the secure charging lockers were out of order. The location is great, just across the river from the Guggenheim and reasonably walkable to other sights."

"Pratique"

"Clean, good facilities, area not so nice "