6/10 Okay
Verified traveler
Business traveler
30 October 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
Unsatisfactory experience.
1. Check-In: Wrongly charged the mini-bar expenses. Finally, front desk waived.
2. Dining Experience: Unfortunately, the overall service did not meet the standards of a 5-star hotel. At breakfast, coffee was not served despite ordering, and during the buffet dinner, I was asked to settle my bill within the first hour due to a crowded restaurant.
3. Room Amenities: The mini-fridge in my room was non-functional, and I chose not to request a replacement.
4. Pest Issues: I encountered mosquitoes in my room. After informing the front desk, anti-mosquito spray was applied.
5. Billing Confusion: My most significant issue occurred during my first meal at the Italian restaurant. After signing the bill with my room number, I received a call asking for credit card payment. Initially, I thought this was standard procedure. I requested the waiter to verify my guest status with the front desk, explaining my stay was registered with my passport. However, five minutes later, the waiter knocked on my door with a payment machine, insisting I settle the bill. This was both embarrassing and confusing, as I had already verified my status.
Despite my attempts to clarify, I felt pressured to pay after a long flight and a full day of meetings. When I contacted the front desk for clarity, I was told the issue was due to not providing a deposit, which I was never informed about at check-in. I emailed the hotel manager the following day but did not receive a response.
Verified traveler
Stayed 1 night in Oct 2024