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Hotel Los Portales Chignahuapan

3.0 star property
Colonial hotel with a 24-hour front desk and a coffee shop

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Los Portales Chignahuapan

Terrace/patio
Terrace/patio
Front of property
Reception
Standard Double Room | Premium bedding, down comforters, pillowtop beds, individually furnished

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant
The price is AED 224
AED 267 total
includes taxes & fees
11 Feb - 12 Feb

Room options

View all photos for Standard Double Room

Standard Double Room | Premium bedding, down comforters, pillowtop beds, individually furnished

Standard Double Room

Highlights

Yard
Soundproofed
Individually furnished
Smart TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Down duvet
  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About the neighborhood

Map
Primera de Santos Degollado 8 centro, Chignahuapan, PUE, 73300

What's nearby

  • Chignahuapan Downtown Park - 1 min walk
  • Casa del Axolote - 2 min walk
  • Kiosco Mudéjar - 2 min walk
  • Parroquia de Santiago Apóstol - 3 min walk
  • Basilica of the Immaculate Conception - 3 min walk

Restaurants

  • ‪Barbacoa "Trejo - ‬8 min walk
  • ‪El Rincon Mexicano - ‬8 min walk
  • ‪Enrico Ristorante - ‬6 min walk
  • ‪Chiconahui - ‬5 min walk
  • ‪La Confluencia - ‬6 min walk

About this property

Hotel Los Portales Chignahuapan

Hotel near Chignahuapan Downtown Park
Located close to Casa del Axolote and Parroquia de Santiago Apóstol, Hotel Los Portales Chignahuapan provides a free daily manager's reception, a coffee shop/cafe, and a restaurant. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Tour/ticket assistance, smoke-free premises, and a vending machine
  • A 24-hour front desk and concierge services
Room features
All guestrooms are individually furnished, and feature comforts such as premium bedding and first-run movies, in addition to perks like pillow menus and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with rainfall showers and shampoo
  • 36-inch Smart TVs with cable channels and first-run movies
  • Private yards and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • Free daily reception

Restaurants on site

  • TAQUERIA Y JUGOS EL PORTA

Family friendly

  • Soundproofed rooms

Conveniences

  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Tour/ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 36-inch Smart TV
  • Cable channels
  • First-run movies

Outdoor space

  • Yard

More

  • Access via exterior corridors
  • Individually furnished
  • Laptop-friendly workspace
  • Local maps
  • Restaurant dining guide
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 200 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 132 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Los Portales Chignahuapan
Hotel Los Portales Chignahuapan Hotel
Hotel Los Portales Chignahuapan Chignahuapan
Hotel Los Portales Chignahuapan Hotel Chignahuapan

Frequently asked questions

Is Hotel Los Portales Chignahuapan pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 132 lbs per pet. There's a fee of MXN 200 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Los Portales Chignahuapan?

Self parking is free at this property.

What time is check-in at Hotel Los Portales Chignahuapan?

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Los Portales Chignahuapan?

Check-out is at noon.

Where is Hotel Los Portales Chignahuapan located?

Located in the heart of Chignahuapan, this hotel is steps from Chignahuapan Downtown Park, Casa del Axolote, and Kiosco Mudéjar. Parroquia de Santiago Apóstol and Basilica of the Immaculate Conception are just steps away.

Hotel Los Portales Chignahuapan Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 65 out of 93 reviews" "
Rating 8 - Good. 22 out of 93 reviews" "
Rating 6 - Okay. 4 out of 93 reviews" "
Rating 4 - Poor. 0 out of 93 reviews" "
Rating 2 - Terrible. 2 out of 93 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Ramiro

Traveled with family
Liked: Cleanliness, staff & service
Nights are cold and the rooms are cold. They don't have heating or air conditioning.
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Horrible service from Front desk AM shift woman.
The morning shif front desk woman was rude and unfriendly when we asked if we could ch in a little earlier (we arrived earlier with our small dog). We have done this in other hotels and usually the staff is very flexible, they try their best to accommodate guest Even thought los portales is a small hotel we could tell there were rooms already ready, so it was not an availability issue at the moment of our arrival. We were charged a slightly higher amount because of our pet and that was not the problem, it was the way she responded when I wanted just to clarify the cost for my benefit, SHE rudely pointed with her disgusting fingernail to a piece of cardboard that listed the prices according to the room booked This hotel doesn’t have heat so we requested two extra blankets aside from the two that were already in the room. She said she will send them immediately and she never diid. So I went to front desk to tell her they were not needed anymore. My family decided to wait for the Night Shift person instead. What a big difference because this gentleman brought them to our room immediately. When it was time for check out we were on our way to front desk to return the key, she was walking our way and she said to hand her the keys right there and then, we did. Not a “ Thank you, hope you enjoyed your stay” “We hope to see you again” Because of her we won’t be staying in our next trips in Los portales Hotel. Owners be aware of who you are hiring to represent your Hotel.
Stayed 1 night in Nov 2022

10/10 Excellent

JORGE, JUAREZ

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & nice place to stay, a little bit expensive
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2021

8/10 Good

Alfonso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Gaby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es realmente muy bonita, la habitación es muy espaciosa y, al encontrarse en el centro, tienes acceso a todos lados
Stayed 2 nights in Jan 2025

8/10 Good

Luis enrique sanchez

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena la estancia en el hotel a 2 cuadras del zocalo con muchos lugares para comer y acceder a pie.
Stayed 2 nights in Dec 2024

8/10 Good

Margarita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lugar amplio y agradable... Solo le faltó que tuviera servicio de alimentos
Stayed 2 nights in Jan 2025

10/10 Excellent

JOSE ALFREDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 2 nights in Dec 2024

8/10 Good

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy lto el precio para lo que realmente ofrece, sólo que es de lo mejor que hay por los alrededores.
Stayed 1 night in Dec 2024

8/10 Good

GONZALO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ninguna
Stayed 1 night in Dec 2024

10/10 Excellent

Israel Gomez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable
Stayed 1 night in Nov 2024

10/10 Excellent

Felipe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO MUY BIEN, LO IUNICO QUE CREO QUE LE FALTA ES AIRE ACONDICIONADO Y TAL VEZ PISTOLA DE AIRE PARA QUE SE PEINEN LAS DAMAS, PERO POR EL PRECIO ESTÁ EXCELENTE.
Stayed 1 night in Nov 2024

10/10 Excellent

Scarlett

Business traveler
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Oct 2024

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2024

10/10 Excellent

jedidia abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Erick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The ggod: Very modern property. Near to most iconic locations. The bad: Small rooms, too noisy guests. The price paid don't reflect the services received.
Stayed 1 night in Aug 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

RAFAEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente. Nos gustó mucho!
Todo muy bien. La verdad el hotel es muy cómodo. Muchas gracias por todo!!
Stayed 1 night in Aug 2024

10/10 Excellent

Sergio, México

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 3 nights in Aug 2024

10/10 Excellent

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Muy buen lugar para descansar dentro del centro de Chignahuapan
Stayed 1 night in Jul 2024

10/10 Excellent

Salvador

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Tiffani Mitchell

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy limpio y tranquilo para descansar
Stayed 3 nights in Jul 2024