2/10 Terrible
Karen P., La Quinta, CA
30 November 2024
Disliked: Cleanliness
Disappointed
Firstly, we are not difficult to please. We showed up to check in shortly after the 4:00 check in time, and were unable to check in, as the housekeeper told us it would 'be a while' before we checked in. We decided to go out to dinner and check in later. When we checked in, the heater was not working. We understand these things happen, and reported it to the property manager immediately. He assured us they would have someone come right away to fix the heater. After waiting for over an hour, we contacted the property manager again, and they once again said they would have someone out right away, which was what they promised earlier in the evening. It was approaching 9:00 p.m., and the temperatures were expected to drop to 36 degrees. We finally had to make a decision to leave and find other accommodations. Note: The home was older, and had a lot of deferred maintenance. The wire going from the thermostat to the heater was duct-taped to the floor, going across the hallway from the living room. The linen closet was disorganized with linens and blankets in a heap on the floor. There was a stain on the carpet in the living room. Our most basic expectations were not met.
Karen P.
Stayed 4 nights in Nov 2024