I took a private room, this was top floor and staff helped with bags, the room had a large bunk bed with 2fans, mattress a bit "firm" and whilst there was an air con unit on the wall, I was not given a control unit to use it, nor did I want to use it, Chiang Mai cools down at night. Was able to sit on mezzanine floor and seat by front of restaurant to use wifi without having to make a purchase but restaurant prices comparable to others catering to foreign travellers. Dorm was on lower floor with just a curtain instead of door, I would not have been comfortable with that. My room had fixture to allow me to use my padlock to secure my door. Whilst this prevented access, I was not asked if I wanted a clean towel or bed sheets, but I am sure this would have been available, with a smile if I had asked. In all a nice ok place to stay.