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The Hotel Chester

5.0 star property
Luxury hotel in Chester with a 24-hour front desk

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Photo gallery for The Hotel Chester

The Tree House | Private kitchen | Mini-fridge, microwave, stovetop, electric kettle
Ralph | Living area | 32-inch Smart TV with digital channels, TV
Exterior
Standard Studio | Select Comfort beds, minibar, iron/ironing board, free WiFi
The Tree House | Living area | 32-inch Smart TV with digital channels, TV

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Kitchen
  • Pet friendly
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Flamingo

Flamingo | Select Comfort beds, minibar, iron/ironing board, free WiFi

Flamingo

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
Separate bedroom
Separate bathtub and shower
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Money Penny

Money Penny | Select Comfort beds, minibar, iron/ironing board, free WiFi

Money Penny

Highlights

Heating
Free cribs/infant beds
Kitchenette
Mini-fridge
Smart TV
Select Comfort bed
Portable fan
Separate bedroom
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Secret Garden

Secret Garden | Select Comfort beds, minibar, iron/ironing board, free WiFi

Secret Garden

Highlights

Heating
Free cribs/infant beds
Kitchenette
Mini-fridge
Smart TV
Select Comfort bed
Sofa bed - double
Separate bedroom
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Elegance

Elegance | Select Comfort beds, minibar, iron/ironing board, free WiFi

Elegance

Highlights

Heating
Free cribs/infant beds
Kitchenette
Mini-fridge
Smart TV
Select Comfort bed
Sofa bed - double
Separate bedroom
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for The Tree House

The Tree House | Living area | 32-inch Smart TV with digital channels, TV

The Tree House

Highlights

Separate dining area
Air conditioning
Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
  • 58 sq m
  • City view
  • Sleeps 4
  • 2 King Beds and 1 King Sofa Bed

View all photos for Standard Studio

Standard Studio | Select Comfort beds, minibar, iron/ironing board, free WiFi

Standard Studio

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Select Comfort bed
Portable fan
Designer toiletries
Hair dryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Emerald

Emerald | Select Comfort beds, minibar, iron/ironing board, free WiFi

Emerald

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Select Comfort bed
Portable fan
Hair dryer
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Bouquet

Bouquet | Select Comfort beds, minibar, iron/ironing board, free WiFi

Bouquet

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Select Comfort bed
Portable fan
Hair dryer
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1762

1762 | Living area | 32-inch Smart TV with digital channels, TV

1762

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Studio, 1 King Bed

Standard Studio, 1 King Bed | Select Comfort beds, minibar, iron/ironing board, free WiFi

Standard Studio, 1 King Bed

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Select Comfort bed
Portable fan
Hair dryer
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio

Standard Studio | Select Comfort beds, minibar, iron/ironing board, free WiFi

Standard Studio

Highlights

Individually furnished
Individually decorated
Heating
Kitchenette
Mini-fridge
Smart TV
Select Comfort bed
Portable fan
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Ralph

Ralph | Select Comfort beds, minibar, iron/ironing board, free WiFi

Ralph

Highlights

Heating
Free cribs/infant beds
Kitchenette
Mini-fridge
Smart TV
Select Comfort bed
Sofa bed - double
Separate bedroom
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Studio, 1 King Bed

Standard Studio, 1 King Bed | Select Comfort beds, minibar, iron/ironing board, free WiFi

Standard Studio, 1 King Bed

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Select Comfort bed
Portable fan
Hair dryer
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Knightsbridge

Knightsbridge | Select Comfort beds, minibar, iron/ironing board, free WiFi

Knightsbridge

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Select Comfort bed
Portable fan
Hair dryer
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Zoo

Zoo | Living area | 32-inch Smart TV with digital channels, TV

Zoo

Highlights

Heating
Free cribs/infant beds
Kitchenette
Mini-fridge
Smart TV
Select Comfort bed
Sofa bed - double
Separate bedroom
  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Safari

Safari | Select Comfort beds, minibar, iron/ironing board, free WiFi

Safari

Highlights

Heating
Free cribs/infant beds
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
Separate bathtub and shower
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hotel Indigo Chester by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.6 out of 10, Exceptional, (1011)
The price is AED 364
AED 437 total
includes taxes & fees
23 Mar - 24 Mar
Hotel Indigo Chester by IHG

About the neighborhood

Map
19 Newgate St, Chester, England, CH1 1DE

What's nearby

  • Chester Cathedral - 7 min walk - 0.6 km
  • Chester City Walls - 11 min walk - 1.0 km
  • Chester Racecourse - 12 min walk - 1.0 km
  • University of Chester - 18 min walk - 1.6 km
  • Chester Zoo - 7 min drive - 5.8 km

Getting around

  • Chester Station - 15 min walk
  • Chester (CEG-Hawarden) - 23 min drive

Restaurants

  • ‪Piccolino - Chester - ‬1 min walk
  • ‪Costa Coffee - ‬5 min walk
  • ‪Opera Grill - ‬2 min walk
  • ‪Popcorn - ‬2 min walk
  • ‪Bridge Street Coffee - ‬4 min walk

About this property

The Hotel Chester

Luxury hotel near Chester City Walls
Close to Chester Racecourse, The Hotel Chester provides amenities like a fireplace in the lobby. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Express check-out, a 24-hour front desk, and concierge services
  • Smoke-free premises and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at The Hotel Chester feature comforts such as free WiFi and minibars.
More amenities include:
  • Heating and portable fans
  • Designer toiletries and hair dryers
  • 32-inch Smart TVs with digital channels
  • Kitchenettes, mini fridges, and microwaves

Languages

English, Italian, Spanish, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Kitchenette
  • Microwave
  • Mini-fridge

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Turndown service

Accessibility

  • This property does not have elevators

More

  • Fireplace in lobby
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating
  • Portable fan
  • Select Comfort bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch Smart TV
  • Digital channels

Food and drink

  • Champagne service
  • Cookware/dishes/utensils
  • Electric kettle
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Minibar
  • Stovetop
  • Toaster

More

  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out fee: GBP 30
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per stay, plus a deposit of GBP 1 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 1 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: GBP 1 per stay
  • Pet fee: GBP 30 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 30

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number 00000000

We should mention

This property does not have elevators

Property is also known as

The Hotel Chester Hotel
The Hotel Chester Chester
The Hotel Chester Hotel Chester

Frequently asked questions

Is The Hotel Chester pet-friendly?

Yes, The Hotel Chester allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a deposit of GBP 1 per stay and a fee of GBP 30 per pet, per stay. Service animals are exempt from fees.

How much is parking at The Hotel Chester?

This property doesn't offer parking.

What time is check-in at The Hotel Chester?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at The Hotel Chester?

Check-out is at 11:00 AM. Late check-out is available for GBP 30.

Where is The Hotel Chester located?

Located in the heart of Chester, this luxury hotel is within a 15-minute walk of Newgate, Chester City Walls, and Chester Racecourse. Chester Roman Gardens and Roman Amphitheatre are just steps away. Chester Station is 15 minutes by foot.

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The Hotel Chester Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 167 out of 196 reviews
Rating 8 - Good. 19 out of 196 reviews
Rating 6 - Okay. 6 out of 196 reviews
Rating 4 - Poor. 3 out of 196 reviews
Rating 2 - Terrible. 1 out of 196 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here and got a free upgrade!
Stayed 1 night in Jan 2025

10/10 Excellent

Andraya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and staff
Stayed 2 nights in Nov 2024

10/10 Excellent

HARVEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! The place to stay in Chester!
What a fantastic place to stay! They staff are so loving and caring and made our wedding stay the best it possibly could be! They were so accompanying for me and my wife, kept us informed before and during our entire stay as well!
Stayed 2 nights in Oct 2024

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and great staff
Stayed 1 night in Jul 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, stayed in a suite which had everything we needed
Stayed 1 night in Jul 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable hotel with a great location.
Stayed 4 nights in Apr 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff brilliant, pub next door noisy, smoking outside stinking the area in front of the hotel, cigarette butts and beer bottles left, vomit on pavement from the church bar across the road, real shame as the hotel and stay was faultless 👍
Stayed 2 nights in Nov 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in central Chester.
Great little boutique aparthotel. Friendly staff clean spacious rooms. Great location right in heart of Chester & next to Grosvenor shopping centre car park.
Stayed 1 night in Aug 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the city centre the room was fantastic, modern and clean, All the staff were fab.
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful little hotel. Our family of four stayed in the Zoo room for one night and found it comfortable and well-priced, with unique decor that made it stand out from bland chain hotels. Friendly staff.
Stayed 1 night in Jul 2024

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, well presented and spotlessly clean. Chloe on reception was a credit to the organisation, she made us feel welcomed and we would definitely return.
Stayed 1 night in Aug 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, very clean and great location for restaurants.
Stayed 1 night in Feb 2024

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is AMAZING! Spotlessly clean, comfortable and everything you need. Staff are brilliant and great value for money!
Stayed 2 nights in May 2024

10/10 Excellent

J G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Love, love, love this hotel. Was our second time staying here, both times in the Secret Garden room. Very spacious, comfortable bed, quiet room, fab separate living area. Kitchenette is a real bonus. Fab fire in the bedroom too. Will certainly stay here again and maybe try a different room next time 🙂
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable luxury room in the heart of Chester
The receptionist was very friendly and helpful. Given a free upgrade to the spa room which was a nice treat, the room had high-quality furnishings and the spa shower was fun, could do with some instructions on how to use. A little noisy outside in the evening due to location but quiet enough at night. Overall an enjoyable experience
Stayed 1 night in Oct 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay in the tree house, amazing living area with huge chill out sofa and tv, lovely rooms and huge copper bath in one of the bathrooms. We will be returning
Stayed 1 night in Aug 2024

10/10 Excellent

AJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and room
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this hotel. It was roomy, comfortable, and nicely decorated. The staff were friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Huw

Liked: Cleanliness, property conditions & facilities, room comfort
I’ll be back!
Extremely comfortable aparthotel with spacious suites and easy access to Chester City Centre
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Great location for the City and walk along the walls. Liked having area to let dog out but the shared area looked a bit “work in progress” Very comfortable beds, spotlessly clean and handy kitchenette. Good communication from hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Sue

Liked: Cleanliness, property conditions & facilities
Nice room. Noisy till late. Couldn’t open curtains because of people on balcony opposite. No privacy.
Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in Chester
On arrival I was upgraded to the spa room which had a steam room, it was fabulous The room was very clean and spacious. The staff very friendly and welcoming. I would highly recommended this hotel
Stayed 1 night in Jun 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. Parking is literally next door. You are next to some key Roman ruins: angle gate, coliseum foundations and Roman garden. Take the tour with the actor dressed in Roman garb.
Stayed 4 nights in Aug 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and value for money Service was fantastic
Stayed 1 night in Jul 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place
Fantastic staff. Superb room. Definitely the only place we’ll stay next time we’re in Chester.
Stayed 1 night in Feb 2024