2/10 Terrible
Susan
Traveled with partner
13 January 2025
Disliked: Staff & service, property conditions & facilities
The negatives:
1. Refusal to give us breakfast: I booked the mini suite with free breakfast at the offer price of £110 - Expedia January 2025. I showed reception the booking confirmation which clearly stated free breakfast was included, she refused to allow us to have breakfast unless we paid an additional £12.50 each.
2. Refused to let me use a toilet until check in: Having travelled a long way to the hotel, I needed to use the toilet as soon as we arrived. I explained that we were early, but could I please use a toilet and we would come back to check in after 3pm as stated on our booking. She refused to let me use a toilet.
3. The room was cold as only one of the 2 radiators was working.
4. Condition of the bathroom certainly wasn't to the standard I expected for such an expensive hotel. The wash hand basin & toilet bowl were cracked (not leaking, but didnt look very nice). The shower riser fell off the wall when my husband tried to adjust the height of the shower head. The paintwork was cracked/peeled away on the wooden shelf behind the toilet & alongside the bath. The window blind had black marks - maybe caused by insects or damp, I can't be sure, but it didnt look very nice. There was a notice in the bathroom to only flush toilet paper, but there were no sanitary bags & only an open topped waste bin to throw sanitary products away.
5. Just after 11pm I received an email from the hotel with an invoice for a Room Only Booking - who was she trying to kid!
Susan
Stayed 1 night in Jan 2025