2/10 Terrible
Tyler
Traveled with partner
16 December 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They put us in a room with a messy bed, tv on, people’s stuff in the closet, & food on the counters. The next room we were put in smelled awful & we had to buy Febreze, the trash was completely full & we had to bring it to the front desk, the soap in both bathrooms had men’s pubic hair on them, & the sink wouldn’t drain. We asked for new soap & the front desk didn’t know where to find any & didn’t attempt to find it. Every night around 10, a loud white noise hummed & a clicking sound came from the walls every 10-15 minutes for 30 minutes. Every day we got back to the hotel room from going out, the temp was bumped up to 90 when we had it set on 70.
Then we got charged twice. We booked with card 1 through Expedia and the property texted us for express check-in, at which time we used card 2. When we checked in, we told them we wanted to use card 2. Up to this point, we had let everything go. However, they told us they would not refund us for the amount that was charged twice unless we checked out early. We called Wyndham corporate who said they weren’t responsible. We contacted Expedia, who contacted the front desk. The front desk told Expedia we were lying about the room issues & cleanliness & that’s why they wouldn’t refund us. Finally, the Expedia rep got them to fix it and the property told us we would get a refund, but we still haven’t seen one. The cherry on top was that they disconnected our key cards two hours before checkout.
Tyler
Stayed 3 nights in Dec 2024