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Holiday Inn Hotel & Suites Charleston West by IHG

3.5 star property
Suburban hotel with airport shuttle service and area shuttle service

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Photo gallery for Holiday Inn Hotel & Suites Charleston West by IHG

Indoor pool, open 6:00 AM to 11:00 PM, sun loungers
Exterior
Standard Room, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Property amenity
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Free airport shuttle
  • Laundry
  • 24/7 front desk
The current price is AED 426
AED 481 total
includes taxes & fees
4 May - 5 May

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communications)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Accessible (Communications)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • Sleeps 6
  • 1 Double Sofa Bed

View all photos for Standard Room

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 36 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Kitchen
Refrigerator
Flat-screen TV
Blackout drapes/curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible (Communications)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Sofa bed - double
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Accessible (Communications)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Communications)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Communications)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Mobility Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Mobility Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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9.2 out of 10, Wonderful, 958 reviews
The price is AED 445
AED 503 total
includes taxes & fees
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About the neighborhood

Map
400 Second Ave, South Charleston, WV, 25303

What's nearby

  • Charleston Coliseum & Convention Center - 5 min drive - 5.5 km
  • North Charleston Recreation Center - 5 min drive - 4.3 km
  • Charleston Town Center - 5 min drive - 6.2 km
  • Shawnee Sports Complex - 7 min drive - 8.6 km
  • University of Charleston - 8 min drive - 8.2 km

Getting around

  • Charleston Station - 7 min drive
  • Charleston, WV (CRW-Yeager) - 14 min drive

Restaurants

  • ‪Taco Bell - ‬3 min drive
  • ‪Tippie's Tavern - ‬11 min walk
  • ‪Hardee's - ‬8 min walk
  • ‪Casa Garcia Mexican Restaurant - ‬3 min drive
  • ‪Rally's - ‬3 min drive

About this property

Holiday Inn Hotel & Suites Charleston West by IHG

Hotel near Charleston Coliseum & Convention Center
Located close to Charleston Town Center, Holiday Inn Hotel & Suites Charleston West by IHG provides a free roundtrip airport shuttle, a terrace, and an arcade/game room. The on-site American cuisine restaurant, Mosa's Bar and Grille, serves breakfast. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), a free area shuttle, and express check-out
  • Express check-in, concierge services, and barbecue grills
  • Guest reviews speak highly of the helpful staff
Room features
All 150 rooms boast comforts such as air conditioning, as well as perks like free WiFi and desk chairs.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Japanese

Similar properties

Exterior

Fairfield Inn & Suites by Marriott Charleston

  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Parking included
9.2 out of 10, Wonderful, 534 reviews
The price is AED 511
AED 577 total
includes taxes & fees
13 Apr - 14 Apr
Fairfield Inn & Suites by Marriott Charleston

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free area shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 13.99 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mosa's Bar and Grille

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free area shuttle
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 13.99 per person
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Charleston West
Holiday Inn Hotel Charleston West

Frequently asked questions

Does Holiday Inn Hotel & Suites Charleston West by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–11:00 PM.

Is Holiday Inn Hotel & Suites Charleston West by IHG pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 30 per pet, per night. Service animals are exempt from fees.

How much is parking at Holiday Inn Hotel & Suites Charleston West by IHG?

Self parking is free at this property.

What time is check-in at Holiday Inn Hotel & Suites Charleston West by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn Hotel & Suites Charleston West by IHG?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Holiday Inn Hotel & Suites Charleston West by IHG provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Holiday Inn Hotel & Suites Charleston West by IHG located?

Situated near the airport, this hotel is within 6 mi (10 km) of Charleston Coliseum & Convention Center, Charleston Town Center, and Mountain Stage. University of Charleston and Shawnee Sports Complex are also within 6 mi (10 km).

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Holiday Inn Hotel & Suites Charleston West by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 534 out of 1002 reviews
Rating 8 - Good. 285 out of 1002 reviews
Rating 6 - Okay. 92 out of 1002 reviews
Rating 4 - Poor. 62 out of 1002 reviews
Rating 2 - Terrible. 29 out of 1002 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

TERESA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's got a great pool and it's safe
Stayed 1 night in Mar 2025

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet. The pool area was very nice.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice Hotel. The friendly staff were very efficient and accommodating. The room was very clean and offered all the amenities expected. I will stay there again. I give it 5 stars!
Stayed 1 night in Mar 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Jan 2025

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. The pool and jacuzzi are nice. Enjoyed dinner at restaurant. Food was good. Room was good. Bed was soft.
Stayed 1 night in Mar 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Nice staff. Decent older hotel on the side of the highway. Could use some upgrading.
Stayed 1 night in Feb 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Great time. Very clean
Stayed 1 night in Jan 2025

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff!
Stayed 1 night in Nov 2024

4/10 Poor

David

Liked: Amenities
For the cost of the room I found our room way to small u could barely get the luggage cart in hardly any room to move around in. No towels brought to the room had to go to front desk to get new ones
Stayed 2 nights in Mar 2025

10/10 Excellent

La'Sherree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed our stay! The rooms and common areas were clean, and the front desk had excellent customer service. I would definitely stay again!
Stayed 2 nights in Aug 2024

4/10 Poor

Barbara

Disliked: Staff & service, amenities, property conditions & facilities
The price for this hotel was not worth it. After checking before booking that the hot tub was working....come to find out it is not functioning properly. Dining room was out of many selections on the menu. Staff in the dining room was discourteous. Area surrounding hotel was not nice ...no place to take a walk. Room was small and crowded.
Stayed 1 night in Mar 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The hotel is in a convenient location, has a restaurant, is within walking distance to a couple of other restaurants, including a great Mexican place. The room was clean, the bed comfortable, the bathroom in good shape. It was quiet, even with the train tracks and freeway nearby. I am staying again on my return trip.
Stayed 1 night in Nov 2024

10/10 Excellent

heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Football Championship Stay
Very nice lobby and pool area, plenty of parking, room is a little outdated but clean and beds were comfortable. They provide shampoo, conditioner and body wash in showers (Dove brand) Breakfast is an additional cost- they have a restaurant and bar.
Stayed 2 nights in Dec 2024

6/10 Okay

Gary L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed having the bar and restaurant there. we got a room next to the elevator shaft and the noise kept us awake most of the night.
Stayed 1 night in Nov 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Property is well cared for.
Stayed 1 night in Oct 2024

10/10 Excellent

sharlice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My over all was nice. The food from the restaurant was not so good. But I would stay again
Stayed 2 nights in Dec 2024

10/10 Excellent

Dja

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and location
Stayed 1 night in Jul 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the room, was clean an nice. Only issue I had was guests next door to us was very loud at 1 am, a people in people was being a like nasty a vulgar in front of the children. Breakfast was fabulous, staff was warm an welcome very helpful. I would definitely recommend this place!
Stayed 2 nights in Nov 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was all extremely friendly!
Stayed 1 night in Jun 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pet friendly, and very friendly staff!!
Stayed 1 night in Jul 2024

6/10 Okay

Meghan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel and room were clean and well kept. The staff were very friendly. We did not have a good night sleep because our room was directly beside the elevators on the 6th floor and the elevator was loud and constant all night long. We arrived back at the hotel after midnight and thought that it would stop throughout the night because lack of people using it so we didn’t ask to be moved. However, that was up not being the case. We were very disappointed.
Stayed 1 night in Feb 2025

8/10 Good

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people were great and very helpful. The pool area was great and had many convenient options
Stayed 1 night in Aug 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super kind and the kids loved the pool and the bird in the entry!
Stayed 1 night in Jun 2024

10/10 Excellent

Miles T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Good stay. The kids liked the pool. We dont stay at holiday inns often, but we have not complaints
Stayed 1 night in Aug 2024

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, clean room and comfortable bed.
Stayed 1 night in Mar 2024