We had an excellent stay at Porto Vecchio. The hotel itself is situated right in the old town about 2 streets back from the sea, in a pretty little corner on a lovely back street. As the old town is pedestrianised, we were dropped at the top of the main street by our taxi from the airport, 25 mins away, and had a short 5 min walk to the property. The reception is not manned at all times but someone was always at the end of the phone should you need any help and I believe, not far away either. The hotel is spotlessly clean, beautifully decorated in a modern minimal style and you are provided with everything you could need. Air con worked well, the room had Netflix, a coffee maker, kettle, fridge. Room service was done every other day and nothing was too much trouble for the owner, she helped us book a taxi home and was always on hand and very friendly, as was nearly everyone we met in Chania. Overall, great stay, great hotel, 10/10 - would recommend, and would stay again.