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"We loved our stay in this hotel. Staff are friendly, they tried their best to give our needs. Very helpful. The place was beautiful and quite which we really loved. Near also in metro 5min walked, easy access to go anywhere. We will definitely stay again if we come back. They also give as room with a nice view. "

"Good location, right across from the Gare de Lyon train station and with bus stops on the same block. The design is truly unique and modern, with rooms that feel like a space capsule. The advanced technology is impressive, with touch screens controlling the lighting, curtains, temperature, and entertainment. However, this can be a challenge for those who are not familiar with technology, like my parents who traveled with me. The room is comfortable, with a very comfortable bed and pillows. However, the bed built into the side walls can be a bit uncomfortable for some guests with reduced mobility. In our case, my parents over 80 years old found it a bit difficult to get out of bed due to the lack of side passages. The hotel offers several services and amenities, including a bar on the 16th floor with spectacular views of Paris. Breakfast was one of the things that impressed me the most (better than continental breakfasts in USA hotels), with a variety of options including fruits, cereals, cold milk, yogurt, hot dishes, and sweet breads. The hot coffee preparation service is especially noteworthy. The hotel has adequate security measures, such as the use of key cards to access rooms and the elevator. Overall, my experience at the citizenM Gare de Lyon hotel was positive. The staff was very friendly and willing to help, and the location is ideal for exploring Paris. "

"We had a great stay. Needs a little updating"

"The staff were not helpful and seemed a bit detached from the interests of the guests. They had appropriate greetings but did not extend themselves to provide information that was useful. I would stay here again, however, as we enjoyed the hotel and the location with the ease of access to taxis. Loved the Gothic district."

"Excellent for short stay in Paris in easy walking distance of Eiffel Tower "

"Excellent service, comfortable room, concierge took care of all our requests promptly. Breakfast expensive but food very good and view superb. "

"Nice garden but small Lobby "

"The property was very clean and staff was super friendly. They texted me when room was ready and we were able to get in 2 hours early. All kinds of restaurants nearby and very close to Notre Dame. Would stay again."

"I had a truly wonderful stay at the Pullman Hotel in Paris. From the moment I arrived, the staff impressed me with their warm hospitality—every member of the team was polite, kind, and genuinely helpful, always ready to assist with a smile. At the reception we were greeted by Jeff, very polite and very impressed that he spoke a few words of my native language. Every morning for our breakfast every staff member greets you and does pay attention to you, ready to please you and assist you. We were welcomed by Lyetta, she was so helpful and funny and so patient with us as we were trying to speak French (rusty ahaha) but she would always encourage us and help us improve. She was always so pleasant and cheerful. Definitely recommend this lovely I had a truly wonderful stay at the Pullman Hotel in Paris. "