Is Express Inn - Cebu Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Express Inn - Cebu Hotel?

Self parking is free at this property.

What time is check-in at Express Inn - Cebu Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Where is Express Inn - Cebu Hotel located?

Located in Mabolo, this hotel is within 1 mi (2 km) of SM City Cebu and Ayala Center. Carmelite Monastery and Robinsons Galleria Cebu are also within 1 mi (2 km).

Express Inn - Cebu Hotel Reviews, Deals & Photos 2025

2/10 Terrible

Elizabeth

8 September 2024

Disliked: Staff & service, amenities, property conditions & facilities

They should stop their online reservation until they fix their system, its inconvenient for the people who will going to rent and they already charge your credit card because you do not know that they have problem in their system and its too late for you to cancel the reservation and when you get to their building you need to pay cash over your pocket because you no longer have a choice. Very tirreble, its good thing that I bring extra peso during my vacation or else I dont know where to stay, I cant withdraw money and I have appointments close to that area the next morning, thats why I rented that place. What a terrible place. I will not coming back again. Until now I did not yet get my refund.

Stayed 2 nights in Sep 2024

2/10 Terrible

Stéphane

21 January 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ma pire expérience depuis 10 ans

Hôtel de plus en plus sale, des cafards dans les chambres, la fenêtre de la chambre qui ne ferme pas, de l'eau rarement chaude, très bruyant mais le comble a été de nous demander de payer 3500 PHP de plus que le prix payé à l'origine car les conditions ont changé depuis que nous avons réservé, notamment le petit déjeuner est compris... Hormis le fait que le petit déjeuner ne coûte que 150php, je trouve inadmissible de nous obliger à payer 3500php de plus certainement pour se faire de l'argent car c'est le weekend du Sinulog. Je ne recommande pas cet hôtel et après 10 ans que ma femme et moi venons régulièrement dans cet hôtel, nous n'y viendrons plus.

Stayed 3 nights in Jan 2024

2/10 Terrible

Roselyn

13 October 2023

Disliked: Cleanliness, amenities, property conditions & facilities

toilet cover seat was gone. its hard to get a taxi. no security in the lobby. shower look like they never clean up.

Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

22 February 2023

Disliked: Cleanliness, staff & service

This property is so far from the photos and amenities described. DO NOT BOOK. The walls and plaster are peeling the bathrooms mild and mildew. Only one bed was made and the second was vinyl. AC was noisy and outside the window was a vent which started at 6am like a freight train. The area is less than desirable.

Stayed 2 nights in Feb 2023

2/10 Terrible

Sherry Ann

31 October 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I booked the room for my brother but since I’m not so good with online stuff. I didn’t get to put his name in the booking. I called Expedia customer service to ask for help but was told that it’s the hotel that could not help me. So I just paid something that I didn’t get to avail. So disappointed for both Expedia and the Express Inn Cebu

Stayed 1 night in Oct 2022

4/10 Poor

ian francis

5 October 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel's only strong point: hot shower

1. i can deal with poor/so-so facilities. even if the hotel does not look good, even if you have very very old/overused towels, even if the toilet bowl is a bit dirty and the shower head, a bit rusty, all good with me. 2. i just wish the hotel staff were a little bit more considerate during checkin. i already showed you my payment receipt. you still wouldn't let me checkin just because it's not reflected in your system. you didn't even offer to help sort the problem out. 3. i hope you don't enter the guests room before they checkout. your excuse/reason for doing so is unacceptable. it also caused inconvenience on my part because i had to wait until you find the person who has the key to my room.

Stayed 1 night in Sep 2022

2/10 Terrible

Aileen

23 May 2022

Disliked: Cleanliness, amenities, property conditions & facilities

It was terrible. Dirty, dusty, toilet flush is broken, many cockroach. Towel 3-4 days used before they change it.

Stayed 2 nights in May 2022

10/10 Excellent

HERMINIA VERA ALITA

14 May 2022

Liked: Staff & service, property conditions & facilities, room comfort

Very good

Nice

Stayed 2 nights in May 2022

8/10 Good

Randy

2 April 2022

12 August 2018

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

No Air-conditioning, management unsympathetic

As promised on their hotel.com site, the facility had Air-conditioner (AC), because sleeping the Philippines without AC is not very comfortable. The AC in the room did not work. Called to complaint, and was visited by house keeping to check the AC. As suspected the staff declared the AC non-functional. Requested for a room transfer, nothing was available, for a fan, no fan in the hotel. At this point, leaving the hotel in the middle of the night was not an option. The first night was hell on earth, with the Philippine heat turning the room into an oven. The overnight staff was apologetic and I would not dare blame the front end for this debacle. The morning after I called for compensation, at minimum the first of three nights, to be comp. In the beginning of the conversation, Admin manager Ruby's tactic was, blame the guest, making sure I was aware that all their AC was checked and fully functional. I was trying to interpret what she meant, was it that I broke the AC or the malfunction never happened. Ruby and the person she had a conversation with while I was on the phone, possibly feeding her answers, were not sympathetic to how that room felt overnight. For a hotel chain that is aspiring to expand into the touristy area, they have a long way to go. I blame all this on the inept regional manager Ray, for not training and empowering his staff to service their customers properly. Sorry Ray I did not have the opportunity to chat with you, as Ruby made sure of that.

Stayed 3 nights in Jul 2018

2/10 Terrible

Verified traveler

11 July 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cockroach in the Room

We made a reservation more than a week prior to arrival, and we checked in late, after 10pm, which should be enough time for the hotel to ensure that our reservation, and room are all in-order. When we arrived, they looked for our reservation, and have to check a few times if payment had been made. When we got to our room, found a few cockroaches. We went down to reception and asked for another room. The staff were hesitant, I have to show them a photo of the cockroach, and only then did they check if there is a room available. They were not even apologetic for this. The next room that was given, blinds are spoiled. During check-out, we told the lady at Reception that we are checking out, that we will be having breakfast first and we will come back. After breakfast, which was about 30mins later, they still have not checked if all the items in the room are in order, and if we can check out. No, we are definitely not be coming back. There are other hotels at the same price range with better service, and with much much better rooms.

Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

6 June 2018

Disliked: Cleanliness, staff & service, room comfort

場所良し、部屋は微妙

場所は良くSMモールまで歩いていけます。隣にはコンビニ的な店もあります。値段が安いので部屋はそれほど良くはないです。一番気になったのは毎日ゴキブリが出たことです。もう泊まらないです。

Stayed 3 nights in May 2018

8/10 Good

RICA

30 May 2018

Liked: Cleanliness, room comfort

the area is nice, the room is clean and somewhat comfortable. near SM and Sea Ports so I recommend book it on the last day of your vacation

Stayed 1 night in May 2018

8/10 Good

Stéphane

2 April 2018

Liked: Cleanliness, staff & service, property conditions & facilities

Hôtel correct, personnel sympa

Hôtel plutôt bien placé, à 10 minutes à pied de SM, tout ce qu'il faut autour (restos, jeepney...) le personnel est sympathique, à l'écoute. L'hôtel est dans l'ensemble propre. Petit problème avec le lit, il était bancal mais le mobilier se faisant vieux, c'est normal... Chambre côté rue très bruyante... Mais pour le prix on ne peut pas trop en demander

6/10 Okay

Verified traveler

22 January 2018

Liked: Staff & service

Disliked: Property conditions & facilities

Relativt billigt, men det finns bättre alternative

Hotellets skick är sämre än bilderna förmedlar. Frukosten är inte ens värt mödan att gå till restaurangen för. Består av två skivor vitt bröd, ägg och du får välja mellan ett glas utspätt juice eller en kopp snabbkaffe... Badrummet känns inte alls fräscht. Varmt och svettigt i korridorer och hissen... Men personalen i receptionen är fantastikt vänliga och hjälpsamma i övrigt! Hotellet har förfallit avsevärt sedan mitt förra besök för ca 4 år sedan...

Stayed 3 nights in Dec 2017

8/10 Good

Kurt

8 January 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good first night hotel

This was a nice hotel to stay at before leaving for the islands. The staff are all friendly and have warm smiles. The hotel is a little old but they are trying to do their best with what they have. There is a shopping mall just around the corner that is worth seeing. Just make sure to pick up a good cheap SIM card for the rest of your journey. Also, this hotel is close to the North Bus Terminal, which you will need to use if you are going anywhere in Cebu.

Stayed 1 night in Dec 2017

4/10 Poor

Matt, Orlando, Fl

7 January 2018

Disliked: Cleanliness, property conditions & facilities, room comfort

Express-ly a shower/sleep facility

Booked after recommendation by friend Cebu local. Economy/affordability is strong suite. First was given room with broken door lock. Asked for & got different room. Small Aircon unit labors to cool room well. Bed/mattress is 5 inch foam only on slat frame. The pillows were of good quality. Every night there were cockroaches (killed 6 during stay) crawling the walls & ants patrol walls by day. Neighbors TV was clearly heard. Missing vertical window blind slats presented a creativity challenge to maintain privacy. Several front desk staff didn't always present friendly visages, however restaurant staff was wonderful. Local food/gift vendors line the nearby streets each night, adding a magical Cebu City urban cultural color & flavor to the visit.

Stayed 15 nights in Dec 2017

8/10 Good

Verified traveler

29 November 2017

31 July 2017

Express Inn Mabolo review

Check-in was good. However, staying in the room was a bit uncomfortable since we saw a cockroach inside and the remote control for the tv wasn't working. The bed sheets looked like they weren't changed. We could hear noises outside the window. We didn't get complimentary slippers. Good thing we brought ours.The toilet rooms exhaust fan wasn't working. But maybe it was just our room. On the good side, they did have hot and cold shower and the place was a walking distance to the mall and pharmacy.

Stayed 1 night in Jul 2017

Express Inn - Cebu Hotel

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