2/10 Terrible
Osama
24 July 2019
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ilhan is a very bad choice
It was a very bad experience dealing with Ilhan management
I would like to raise this complain regarding my reservation at Ilhan Grand Hotel at Uzungil,Turkey.
I made the booking through Hotels.com and the booking was confirmed under confirmation number 8147539929680-1
for 2 nights stay. 2 rooms.
I was surprised when I arrived at the Hotel 2nd July when the Hotel management informed me that my reservation has been cancelled long time ago because of the change of the Hotel prices and that the Hotel has informed Hotel.com with this cancellation and it is the responsibility of Hotels.com to inform me. I did not accept that and informed the hotel that they have no right to cancel a confirmed booking but surprisingly they informed me that the hotel is already fully booked and offered me another option in another hotel with lower level and higher price leaving me with no other choice. I failed to convince them to check me in and finally I had to accept what they have offered because there was no other choice.
I do not advice anyone to book at Ilhan
Osama
Stayed 2 nights in Jul 2019