8/10 Good
jeffrey
Traveled with partner
26 December 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palazzo is a very well designed spa resort in a pretty area with excellent dining options. The staff is generally friendly and very helpful and we had excellent dinners and massages. The maitre d in the restaurant in the mornings was very good natured and helpful in providing me with take out coffee for my wife who likes to stay in bed to drink her coffee. The rooms were comfortable and well designed (we stayed in a superior room on our first visit and a deluxe on our second visit) and the bathroom amenities were of good quality) The only disappointments were with the TVs in the rooms which were not smart so we could not watch Netflix on them and the pool table in the hallway which was just for show. The only minor hiccup was at check out on our second visit. I had hit on the golf range one afternoon and was told to buy tokens at the spa, which I did. Then at check out there was a charge for the tokens, rental clubs and the use of the range. I told them I had my own clubs and that I was never told that there would be a charge in addition to the tokens to use the range so we had to wait for someone from the spa to come to the front desk to settle the matter. Finally, the rental was reversed but the charge to use the range was not. It was not about the money, it just it seemed petty not to reverse the additional ten euro for use of the range after we spent a good deal of money at the resort. Regardless, it is a nice place to relax and very close to 5 stars.
jeffrey
Stayed 3 nights in Dec 2024
