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Santa Cruz Cartagena

4.0 star property
Upscale guesthouse, walk to Clock Tower

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August 2024

Photo gallery for Santa Cruz Cartagena

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi
Balcony
Reception
Shower, hair dryer, towels
Interior
Reviews
7.0

Good

Popular amenities

  • Bar
    BarBar
  • Parking included
    Parking includedParking included
  • Breakfast included
    Breakfast includedBreakfast included
  • Room service
    Room serviceRoom service
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Housekeeping
    HousekeepingHousekeeping

Explore the area

Map
Centro Historico Calle De La Moneda 7-54, Cartagena, Bolivar, 13001
  • Popular LocationClock Tower4 min walk
  • Popular LocationWalls of Cartagena7 min walk
  • Popular LocationCartagena de Indias Convention Center8 min walk
  • AirportCartagena (CTG-Rafael Núñez Intl.)17 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

The staff is very friendly, the rooms are nice and comfortable and the localization is perfect, in the middle of the old...
Feb 4, 2020

Room options

View all photos for Standard Double Room

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Standard Double Room

Highlights

Free cribs/infant beds
TV
Private bathroom
Cable channels
Daily housekeeping
In-room safe
In-room massage
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room | In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Triple Room

Highlights

Free cribs/infant beds
TV
Private bathroom
Cable channels
Daily housekeeping
In-room safe
In-room massage
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room | In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Quadruple Room

Highlights

Balcony
Free cribs/infant beds
TV
Private bathroom
Cable channels
Daily housekeeping
In-room safe
In-room massage
  • 44 sq m
  • Sleeps 6
  • 3 Twin Beds

View all photos for Standard Room

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room

Highlights

Free cribs/infant beds
TV
Private bathroom
Cable channels
Daily housekeeping
In-room safe
In-room massage
  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed

About the neighborhood

Cartagena

Santa Cruz Cartagena is located in Cartagena Walled City, a neighborhood in Cartagena, and is in a shopping district and near the beach. Clock Tower and Walls of Cartagena are notable landmarks, and the area's natural beauty can be seen at Bocagrande Beach and Blanca Beach. Looking to enjoy an event or a game while in town? See what's happening at Jaime Moron Stadium or Nuevo Bosque Softball Stadium. Take an opportunity to explore the area for outdoor excitement like ecotours.
Visit our Cartagena travel guideOpens in a new window
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What's nearby

  • Clock Tower - 4 min walk
  • Bolivar Square - 7 min walk
  • Walls of Cartagena - 7 min walk
  • Cartagena de Indias Convention Center - 8 min walk
  • San Felipe de Barajas Castle - 2 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 17 min drive

Restaurants

  • ‪Restaurante Candé - ‬2 min walk
  • ‪Amaretto - ‬2 min walk
  • ‪Pezetarian - ‬1 min walk
  • ‪Restaurante Alma - ‬3 min walk
  • ‪Espiritu Santo Restaurante - ‬2 min walk

About this property

Santa Cruz Cartagena

Upscale guesthouse located in Cartagena Walled City
Close to Clock Tower and Cartagena de Indias Convention Center, Santa Cruz Cartagena provides free English breakfast, an airport shuttle, and a free manager's reception. In addition to a terrace and a coffee shop/cafe, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Airport drop-off service (surcharge), express check-out, and express check-in
  • Concierge services, a 24-hour front desk, and tour/ticket assistance
Room features
All guestrooms at Santa Cruz Cartagena have comforts such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers
  • TVs with cable channels
  • Free infant beds, daily housekeeping, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour drop-off airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge) up to 1 km
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • Free English breakfast available daily
  • 1 coffee shop/cafe
  • 1 bar
  • Free reception
  • Room service available

Family friendly

  • Babysitting services
  • Free cribs/infant beds
  • Laundry facilities

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Accessibility

  • This property does not have elevators

More

  • Designated smoking areas

Room amenities

Bedroom

  • Free cribs/infant beds

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • TV

More

  • Access via exterior corridors
  • Free local calls
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 12:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: COP 90000
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per vehicle
  • Late check-out fee: COP 90000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Santa Cruz Cartagena
Santa Cruz Cartagena
Hotel Santa Cruz Cartagena
Santa Cruz Cartagena Cartagena
Santa Cruz Cartagena Guesthouse
Santa Cruz Cartagena Guesthouse Cartagena

Frequently asked questions

How much is parking at Santa Cruz Cartagena?

Self parking is free at this property.

What time is check-in at Santa Cruz Cartagena?

Check-in start time: 3 PM; Check-in end time: 12:30 AM.

What time is check-out at Santa Cruz Cartagena?

Check-out is at 1 PM. Late check-out is available for COP 90000 (subject to availability).

Does Santa Cruz Cartagena provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of COP 60000 per vehicle applies.

Where is Santa Cruz Cartagena located?

Located in Cartagena Walled City, this guesthouse is within a 5-minute walk of Fernandez Madrid Park and Clock Tower. Walls of Cartagena and Cartagena de Indias Convention Center are also within 15 minutes.

Santa Cruz Cartagena Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 17 out of 103 reviews" "
Rating 8 - Good. 38 out of 103 reviews" "
Rating 6 - Okay. 28 out of 103 reviews" "
Rating 4 - Poor. 12 out of 103 reviews" "
Rating 2 - Terrible. 8 out of 103 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Isabel

Traveled with group
Liked: Staff & service
Good location. Basic services.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly, the rooms are nice and comfortable and the localization is perfect, in the middle of the old town.
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

sylvia, são paulo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I love this small, clean and friendly hotel in downtown Cartagena. Better than a lot of "boutique hotels" that are pricy and noisy. Staff is very friendly and you feel like you are at home
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities
It is a small room, the lights does not work correctly, but it is OK to know the city
Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this place does not fit the definition of a Hotel -it is an hold trash house with bunch of boxes called rooms. Do not Book and if you made a mistake - do yourself a favor and cancel your booking. Absolute trash room you will feel that someone put you in a dirty box. Bed sheets, towels old and dirty. Internet crap does not even work. Very difficult to find this hotel and staff demand more money if your friend visit you for a beer.
Stayed 3 nights in Jun 2019

8/10 Good

Carlos Humberto

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019

2/10 Terrible

Romina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unclean.
Unclean. Used towels and toilet paper visible when we arrived. Bad experience with management.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is fabulous right in the heart of the old Cartagena. The staff were friendly and helped us in every way.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint little place
Descent place, stayed one night with friends. Great access point for touring walled-city. We were able to come and go several times during the day. Stored our luggage at the front until the room was ready. AC rooms are a plus!
Stayed 1 night in Oct 2018

6/10 Okay

Daniel

Liked: Cleanliness
One night
Not bad for one night, small room, bathroom so so.
Stayed 1 night in Jul 2018

6/10 Okay

Richard, Venezuela

Disliked: Property conditions & facilities, room comfort
The place has a good location. Unfortunately the room conditions are not good. There are no windows on rooms.
Stayed 3 nights in May 2018

2/10 Terrible

Sam, Virginia

Disliked: Cleanliness, property conditions & facilities, room comfort
Expedia false advertising, request hotel cost back
Terrible hotel! No Save (just a box), no shelves in room nor bathroom, no garbage can, no night stand, no phone, no WiFi in room, torn off bed sheets, air-condition isn't working, wait few minutes to get hot water running, 1 broken bed with separated bedhead, and 2nd bed just frame with mattress (no bed), no refrigerator, no cups
Stayed 7 nights in Apr 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
To busy
Too busy . Lots of car traffic noisy the staff at the hotel was very nice and accommodating if you like busy and a lot of noise this is the hotel for you.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
No windows. A bit boxy. No hot water. No bad overall. Great location. Nsnsndndndkkdksksjsnsndbxbsbajqkkabsnsnsndndnsnnsnsnd
Stayed 2 nights in Feb 2018

6/10 Okay

judith, canada

Liked: Cleanliness, staff & service
Great location in walled city of Cartegena
Our room the first two nights was dreadful, extremely small and we had no hot water. However when we requested a bigger room this was quite nic and the water very hot! So make sure you ask to change rooms!
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Very centric. A 2 stars hotel. But deserves a 3.5
Very small room. Nice breakfast. Walking distance from a beach
Stayed 4 nights in Dec 2017

6/10 Okay

The Traveling, Miami

Liked: Staff & service
You get what you paid for
Ok hotel near everything you need to visit in Cartagena. The staff willing to help you and go the extra mile for you. The location is unbeatable because in less than 10 minutes you can access the most visited places. This is a motel not a hotel because the amenities are basic and the rooms are dated. If you are looking for comfort this is not the place for you.
The hallway
The hallway
The rooftop

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Love the location in the middle of the old city.
The pictures made the room look bigger. The staff are nice and breakfast is nice. So glad the air conditioning worked. Sink nearly fell off, and there were barely enough blankets. Would look for another hotel in the old city next time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel excellent staff
This hotel is so good clean owners were really nice and friendly close to everything around the old city i highly recommended

6/10 Okay

Steph

Disliked: Room comfort
Good location. Very noisy
hotel was good. Great location in central Cartagena. We had the room in the front - at the reception and would hear very clearly all night people coming in and out, chatting, etc. Ask for a room in the back.

10/10 Excellent

Doris , Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place
Was a small but comfortable hotel. Breakfast was excellent. Hotel was in perfect place. For the price everything was super nice. Would go again.

10/10 Excellent

Augusto, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Excellent! !!!nice hotel in a good area, very colonial hotel,

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Its a low budget hotel
You get what you pay for. The price was fantastic. Just what we were looking for.