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NH Cartagena Urban Royal

3.5 star property
Hotel with a rooftop terrace, steps from Clock Tower

Choose dates to view prices

Photo gallery for NH Cartagena Urban Royal

Terrace/patio
Reception
Exterior
Sports facility
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Laundry
  • Housekeeping
The current price is AED 465
AED 465 total
includes taxes & fees
9 Mar - 10 Mar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room (Extra Bed 2 Adults + 1 Child)

Minibar, in-room safe, desk, free WiFi

Superior Room (Extra Bed 2 Adults + 1 Child)

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Eco-friendly toiletries
Private bathroom
Minibar
Eco-friendly cleaning supplies
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room (View)

Minibar, in-room safe, desk, free WiFi

Superior Room (View)

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Eco-friendly toiletries
Private bathroom
Minibar
Eco-friendly cleaning supplies
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, Balcony

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony

Highlights

Balcony
Air conditioning
Refrigerator
LCD TV
Separate bedroom
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Refrigerator
LCD TV
Hair dryer
Eco-friendly toiletries
Private bathroom
Minibar
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, free WiFi

Standard Room

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Eco-friendly toiletries
Private bathroom
Minibar
Eco-friendly cleaning supplies
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Voilá Centro Histórico

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
9.2 out of 10, Wonderful, (545)
The price is AED 665
AED 665 total
includes taxes & fees
26 Feb - 27 Feb
Voilá Centro Histórico

About the neighborhood

Map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001

What's nearby

  • Clock Tower - 1 min walk
  • Bolivar Square - 4 min walk
  • Cartagena de Indias Convention Center - 7 min walk
  • Walls of Cartagena - 8 min walk
  • Bocagrande Beach - 19 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 16 min drive

Restaurants

  • ‪Mirador Café & Bar - ‬1 min walk
  • ‪Amaretto - ‬2 min walk
  • ‪Plaza de los Coches - ‬1 min walk
  • ‪Hard Rock Cafe Cartagena - ‬2 min walk
  • ‪The Clock Pub - ‬1 min walk

About this property

NH Cartagena Urban Royal

Hotel near Bocagrande Beach
Close to Clock Tower and Cartagena de Indias Convention Center, NH Cartagena Urban Royal provides a rooftop terrace, laundry facilities, and a bar. The on-site international cuisine restaurant, Restaurante, offers lunch and dinner. Stay connected with free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Buffet breakfast (surcharge), airport drop-off service (surcharge), and multilingual staff
  • 1 meeting room, tour/ticket assistance, and a banquet hall
  • Luggage storage, a front-desk safe, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at NH Cartagena Urban Royal offer comforts such as air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Reusable coffee/tea filters, recycling, and LED light bulbs
  • Bathrooms with eco-friendly toiletries and showers
  • 42-inch LCD TVs with cable channels
  • Eco-friendly cleaning products, refrigerators, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour drop-off airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–noon on weekends: COP 43000-78000 for adults and COP 25000-38000 for children
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Restaurante

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture & ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • Cable channels

Food and drink

  • Coffee/tea filters (reusable)
  • Minibar
  • Refrigerator

More

  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 110 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 43000 to 78000 for adults, and COP 25000 to 38000 for children
  • Airport shuttle fee: COP 83000 per vehicle (maximum occupancy 4)
  • Pet fee: COP 110 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

Frequently asked questions

Does NH Cartagena Urban Royal have a pool?

Yes, this property has an outdoor pool.

Is NH Cartagena Urban Royal pet-friendly?

Yes, NH Cartagena Urban Royal allows cats and dogs (limit 1 total) with a maximum weight of up to 55 lbs per pet. There's a fee of COP 110 per accommodation, per night. Service animals are exempt from fees.

How much is parking at NH Cartagena Urban Royal?

NH Cartagena Urban Royal doesn't offer parking.

What time is check-in at NH Cartagena Urban Royal?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at NH Cartagena Urban Royal?

Check-out is at noon.

Does NH Cartagena Urban Royal provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of COP 83000 per vehicle applies.

Where is NH Cartagena Urban Royal located?

Located in Cartagena Walled City, this hotel is steps from Plaza de los Coches and Clock Tower. Cartagena de Indias Convention Center and Walls of Cartagena are also within 15 minutes.

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NH Cartagena Urban Royal Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 181 out of 440 reviews
Rating 8 - Good. 138 out of 440 reviews
Rating 6 - Okay. 66 out of 440 reviews
Rating 4 - Poor. 28 out of 440 reviews
Rating 2 - Terrible. 27 out of 440 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

SmartSmiles

Liked: Cleanliness, staff & service, property conditions & facilities
Was ok
Stayed 2 nights in Jan 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service and staff
Stayed 1 night in Dec 2024

8/10 Good

Oenone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. Rooms comfortable and staff friendly. The food in the restaurant is excellent and pool on the roof top has a wonderful view, but the area is incredibly noisy at night. We had a room looking over the square to the front of the building but the noise at night is insufferable. We had to move our room to the side of the building. Colombians never sleep they party all night long! Cartagena is a wonderful place to visit we thoroughly enjoyed our stay and we will return. The restaurants are excellent and shopping is great.
Stayed 5 nights in Feb 2025

8/10 Good

Andreas

Liked: Cleanliness, staff & service
I stayed there one night only… due a festival outside… it was nosy but that’s not the Hotel problem. You will stay in the old City Center of Cartagena… short walkways
Stayed 1 night in Jan 2025

10/10 Excellent

Sergio Adrián Gomez

Liked: Staff & service, amenities, property conditions & facilities
Perfect location
Stayed 4 nights in Sep 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and I was very comfortable walking in the old city. Lots of dining options.
Stayed 3 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and rooms!
Stayed 1 night in Sep 2024

8/10 Good

Carter

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable and safe
Stayed 1 night in Nov 2024

8/10 Good

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the center of the action. Perfecto
Stayed 6 nights in Nov 2024

6/10 Okay

Alex

A/C Needs to cool better in the rooms
Stayed 4 nights in Dec 2024

10/10 Excellent

joseph

Liked: Amenities
Location
Stayed 1 night in Nov 2024

8/10 Good

Jawaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff. They do a great job
Stayed 4 nights in Oct 2024

10/10 Excellent

Socrates

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are helpful and friendly.
Stayed 3 nights in Oct 2024

10/10 Excellent

Steven

Liked: Staff & service, amenities, property conditions & facilities
the from desk overnight staff is very helpful i recommend eating at the lobby restaurant in order to have more time to do things throughout the day
Stayed 2 nights in Aug 2024

10/10 Excellent

Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best view of main entrance to wall city
Over all was AMAZING
Stayed 6 nights in Jul 2024

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful roof top pool. The staff sung me happy birthday and left desert in my room.
Stayed 3 nights in Sep 2024

6/10 Okay

Vera

Liked: Staff & service
Disliked: Amenities
The location is good and the rooftop with the pool nice. However the installations are oldish and poorly taken care of. My room was interior and noisy due to the noise of ACs.
Stayed 1 night in Sep 2024

10/10 Excellent

Brendaly

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 3 nights in Jun 2024

10/10 Excellent

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good breakfast and super friendly staff.
Stayed 4 nights in Mar 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but noisy
Beautiful hotel. Great central location. Excellent service. Very popular tourist spot outside, this lends to a very noisy atmosphere. If you have a room with a view. The views are fantastic but noisy until 3-4am. Morning is quiet. The pool has a fantastic view also!!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Zack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The front desk, staff, restaurant, the security and the cleaning staff did a great job. I felt safe and welcomed.
Stayed 2 nights in Apr 2024

8/10 Good

Jayson

Liked: Cleanliness, staff & service, room comfort
Not bad but
It is a fantastic location, and the rooftop with the pool is perfect. The staff was very attentive. However, the rooms are dated for an “urban” hotel, and the towels look like they have been there since the late 70s. Also, if you have a light sleep, remember that the hotel is in the middle of Party Central.
Stayed 4 nights in Jul 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
The hotel was nice it was clean, and the staff was very friendly. The hotel is in a great location inside of wall city and you're in walking distance for everything.
Stayed 3 nights in Aug 2023

10/10 Excellent

Sergio Raul

Liked: Cleanliness, staff & service, property conditions & facilities
I really like this Hotel, the staff is very friendly. Im so happy to booked
Stayed 3 nights in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place I will be going back
Stayed 2 nights in Feb 2023