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Hotel Casa San Agustin

4.5 star property
Colonial Cartagena hotel in Cartagena Walled City with a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Casa San Agustin

32-inch flat-screen TV with premium channels, TV, DVD player
Outdoor pool, sun loungers
Breakfast, lunch, dinner served; Latin American cuisine, garden views
Terrace/patio
2 bars/lounges, poolside bar

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Laundry
  • Room service
The price is AED 2,461
AED 2,461 total
includes taxes & fees
21 Jan - 22 January 2025

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room

Frette Italian sheets, premium bedding, pillowtop beds, free minibar

Deluxe Room

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Frette Italian linens
Pillowtop bed
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Prestige)

Frette Italian sheets, premium bedding, pillowtop beds, free minibar

Suite (Prestige)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 170 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Premium Suite

Frette Italian sheets, premium bedding, pillowtop beds, free minibar

Premium Suite

Highlights

Private outdoor spa tub
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
Separate bedroom
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (del Virrey)

Frette Italian sheets, premium bedding, pillowtop beds, free minibar

Suite (del Virrey)

Highlights

Separate dining area
Separate sitting area
Private outdoor spa tub
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 184 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite

Frette Italian sheets, premium bedding, pillowtop beds, free minibar

Junior Suite

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
Separate bedroom
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

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9.6 out of 10, Exceptional, (988)
The price is AED 881
AED 881 total
includes taxes & fees
21 Jan - 22 January 2025
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About the neighborhood

Map
Centro Calle de la Universidad No.36-44, Cartagena, Bolivar, 130001

What's nearby

  • Clock Tower - 3 min walk
  • Bolivar Square - 5 min walk
  • Walls of Cartagena - 5 min walk
  • Cartagena de Indias Convention Center - 9 min walk
  • San Felipe de Barajas Castle - 2 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 16 min drive

Restaurants

  • ‪Restaurante Candé - ‬2 min walk
  • ‪Pezetarian - ‬2 min walk
  • ‪San Valentín Restaurante - Bar - ‬2 min walk
  • ‪Amaretto - ‬2 min walk
  • ‪La Esquina del pan de Bono - ‬1 min walk

About this property

Hotel Casa San Agustin

Luxury historic hotel near Clock Tower
Consider a stay at Hotel Casa San Agustin and take advantage of free cooked-to-order breakfast, a poolside bar, and a rooftop terrace. Treat yourself to a facial, a manicure/pedicure, or a massage at Aurum Spa, the onsite spa. The on-site Latin American cuisine fine-dining restaurant, Alma, offers breakfast, lunch, dinner, light fare, and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a library.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers
  • Free bicycle rentals, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • A 24-hour front desk, wedding services, and a TV in the lobby
  • Tour/ticket assistance, a ballroom, and massage treatment rooms
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Hotel Casa San Agustin offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-compatible safes.
More amenities include:
  • Frette Italian sheets, pillowtop mattresses, and rollaway/extra beds (surcharge)
  • Designer toiletries, showers, and hair dryers
  • 32-inch flat-screen TVs with premium channels and DVD players
  • Wardrobes/closets, free infant beds, and ceiling fans

Awards and affiliations

Hotel Casa San Agustin is listed in the 2020 Condé Nast Traveler Gold List of the world's best places to stay and the 2021 Travel + Leisure 500.
The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM–10:30 AM
  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Alma

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool sun loungers
  • Rooftop terrace

Spa

  • 3 treatment rooms
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Spa tub

Accessibility

  • Elevator

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Frette Italian sheets
  • Free cribs/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • DVD player
  • iPod dock
  • Premium channels

Food and drink

  • Free bottled water
  • Free minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 2 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for COP 290000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 110000 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: COP 290000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 12 years old are not allowed in the spa

Property is also known as

Casa San Agustin
Casa San Agustin Cartagena
Casa San Agustin Hotel
Hotel Casa San Agustin
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel Cartagena

Frequently asked questions

Does Hotel Casa San Agustin have a pool?

Yes, this property has an outdoor pool.

Is Hotel Casa San Agustin pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Casa San Agustin?

This hotel doesn't offer parking.

What time is check-in at Hotel Casa San Agustin?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Casa San Agustin?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Casa San Agustin provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of COP 110000 per vehicle applies.

Where is Hotel Casa San Agustin located?

Located in Cartagena Walled City, this luxury hotel is within a 5-minute walk of University of Cartagena and Clock Tower. Santo Toribio Church and Museum of the Colombian Emerald are just steps away.

Hotel Casa San Agustin Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 357 out of 390 reviews" "
Rating 8 - Good. 21 out of 390 reviews" "
Rating 6 - Okay. 7 out of 390 reviews" "
Rating 4 - Poor. 4 out of 390 reviews" "
Rating 2 - Terrible. 1 out of 390 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard K

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When one visits Cartagena, they should stay here...no question!!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with world class service. Would definitely recommend
Stayed 7 nights in Dec 2024

10/10 Excellent

Tito

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, staff and location! Couldn't be happier with this unique and beautiful hotel
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Exceptional accommodations, environs, professional courteous staff. Truly A property.
Stayed 3 nights in Dec 2024

10/10 Excellent

Giacomo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Natalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true oasis in a busy and chaotic Cartagena. All amenities were top notch. Gorgeous pool, amazing food and incredible attention to every little detail. Also all the staff of the hotel was exceptional. I would definitely stay at this boutique hotel again. I travel quite a bit and this was my very favorite hotel ever. The only regret I had was not having every meal at the hotel restaurant. Every other restaurant we tried didn’t come close.
Stayed 3 nights in Nov 2024

10/10 Excellent

Roberto, Doral

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Kevin, Key Largo

Traveled with family
Liked: Amenities, property conditions & facilities
Great place to stay very convenient
Stayed 3 nights in Nov 2024

10/10 Excellent

Rene, SETAUKET

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, especially the concierge, David. Clean, safe, and super hospitality. Once you stay there, you will be back each time when you visit Cartagena.
Stayed 5 nights in Nov 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the delicious breakfast, great location, friendly staff. We also appreciated the old historic property and free waters provided throughout the property. Hope to return someday soon.
Stayed 2 nights in Nov 2024

6/10 Okay

GARRET

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Had leak for days in the room. It wasn’t really handled by customer service. I saw a mop being wrung out in the pool I was just in.
Stayed 5 nights in Oct 2024

10/10 Excellent

Gabriel

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and excellent and attentive service
Stayed 3 nights in Oct 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Casa San Agustin is an excellent property to stay in Cartagena, Colombia. The staff is exceptional! Dagmar, Gladys, Cindy, Paola at the front desk were great ladies who met all of our needs and requests!. Edgar at the front door was very friendly and offered great recommendations as needed. Michael, Fleix, Thomas, Bryan, Jesus, and the hostesses offered exceptional service at the Alma Restaurant. I would give my stay five stars and stay here again!
Stayed 4 nights in Oct 2024

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Rodrigo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for everyrhing
Stayed 1 night in Oct 2024

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Amazing staff ! Great experience! Very clean
Stayed 4 nights in Sep 2024

10/10 Excellent

christine

Traveled with group
Liked: Cleanliness, property conditions & facilities
My wife and I recent stay at the hotel was nothing short of spectacular. The attention to service (maid, concierge, bellman) was outstanding and we’re looking to coming back soon!
Stayed 4 nights in Sep 2024

10/10 Excellent

eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2024

10/10 Excellent

Sizheng

Stayed 1 night in Aug 2024

10/10 Excellent

Jean elie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Aug 2024

10/10 Excellent

armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Rene, SETAUKET

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice boutique hotel, with excellent service (however it seems that they are way over staffed). Walking distances to shops and restaurants
Stayed 4 nights in Jul 2024

10/10 Excellent

Ling

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend and definitely would come back. Great service, great food and great location.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jeffrey James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024