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El Claustro Hotel House

3.0 star property
Colonial Cartagena hotel in Cartagena Walled City with free parking

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for El Claustro Hotel House

Courtyard
Lobby sitting area
Property entrance
Exterior
Staircase

Reviews

6.8 out of 10

Popular amenities

  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Parking included
    Parking included

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Quadruple Room, 2 Queen Beds

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Quadruple Room, 2 Queen Beds

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Cable channels
Daily housekeeping
In-room safe
Desk
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Single Room, 1 Large Twin Bed

Standard Single Room, 1 Large Twin Bed | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Single Room, 1 Large Twin Bed

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 7 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Double Room, 1 Queen Bed

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 2 Bedrooms, Balcony

Standard Apartment, 2 Bedrooms, Balcony | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Apartment, 2 Bedrooms, Balcony

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Private bathroom
Cable channels
Daily housekeeping
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
Calle Estanco del Aguardiente No. 5-63, Centro Historico, Cartagena, Bolivar, 130001

What's nearby

  • Walls of Cartagena - 3 min walk - 0.3 km
  • Clock Tower - 6 min walk - 0.5 km
  • Bolivar Square - 7 min walk - 0.6 km
  • Cartagena de Indias Convention Center - 10 min walk - 0.9 km
  • San Felipe de Barajas Castle - 2 min drive - 1.9 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 18 min drive

Restaurants

  • ‪La Esquina del pan de Bono - ‬3 min walk
  • ‪Buena Vida - ‬3 min walk
  • ‪Los Tacos del Gordo - ‬4 min walk
  • ‪Cafe La Manchuria - ‬3 min walk
  • ‪Juan Valdez Café - ‬3 min walk

About this property

El Claustro Hotel House

Hotel near Clock Tower
Close to Cartagena de Indias Convention Center, El Claustro Hotel House provides a terrace, a coffee shop/cafe, and a garden. Free in-room WiFi is available to all guests, along with laundry facilities and a business center.
You'll also find perks like:
  • Free self parking
  • Continental breakfast (surcharge), concierge services, and multilingual staff
  • Coffee/tea in the lobby, 3 meeting rooms, and a 24-hour front desk
Room features
All guestrooms at El Claustro Hotel House have thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with showers
  • 24-inch flat-screen TVs with cable channels
  • Daily housekeeping and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–10:00 AM
  • 1 coffee shop/cafe
  • Room service available
  • Coffee/tea in common area(s)

Family friendly

  • Laundry facilities
  • Snack bar/deli

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business center
  • Conference center
  • Meeting rooms - 3

Outdoors

  • Garden
  • Terrace

Accessibility

  • This property does not have elevators

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 24-inch flat-screen TV
  • Cable channels

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

El Claustro Hotel House Cartagena
El Claustro Hotel House
El Claustro House Cartagena
El Claustro House
El Claustro Hotel House Hotel
El Claustro Hotel House Cartagena
El Claustro Hotel House Hotel Cartagena

Frequently asked questions

Is El Claustro Hotel House pet-friendly?

No, pets are not allowed at this property.

How much is parking at El Claustro Hotel House?

Self parking is free at this property.

What time is check-in at El Claustro Hotel House?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at El Claustro Hotel House?

Check-out is at noon.

Where is El Claustro Hotel House located?

Located in Cartagena Walled City, this hotel is within a 10-minute walk of University of Cartagena and Clock Tower. Cartagena de Indias Convention Center and Bocagrande Beach are also within 1 mi (2 km).

El Claustro Hotel House Reviews

Reviews

6.8
Rating 10 - Excellent. 12 out of 64 reviews" "
Rating 8 - Good. 22 out of 64 reviews" "
Rating 6 - Okay. 13 out of 64 reviews" "
Rating 4 - Poor. 10 out of 64 reviews" "
Rating 2 - Terrible. 7 out of 64 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

sandra

Liked: Cleanliness
Disliked: Room comfort
All the rooms have full type bed, when they say in the website "queen" size bed. Never stay there again
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
What a dump! Tiny room with a hard bed... what else do I have to say?
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
There is a school, gallery, coffeeshop, and chapel all within the courtyard or on the different levels of the El Claustro House which I found fun to explore. The hotel rooms are incredibly small and at the top level (3rd floor). I was traveling alone, but the room would have been too small for two people. The staff was not particularly friendly or helpful.
Stayed 3 nights in Jul 2019

4/10 Poor

Winston, Miami

Disliked: Cleanliness, amenities, property conditions & facilities
Nice historical multi-use building in need of repairs and updating. Rooms have suffered from shoddy repairs over the years. I’ll fitting doors. Shelves falling off walls. Ceiling caving in. Ants. Tiny light weight safe, not attached to anything! Reception does not answer phone. Light bulb went out and was never replaced. A/C died and had to change room. Rooms were not cleaned properly-had hair. dusty shelves and wardrobes. Broken toilet seat and cover. Nice bathroom sinks but plumbing underneath detached and water leaked all over floor. Eggs for breakfast EVERYDAY! It’s not a buffet, and you only get 2 slices of bread and slivers of fruit. Tables so small in dining room, I had to sit sideways. This could be a really great place with repairs, upgrades and attention to cleanliness and repairs in rooms. Basic and rustic accommodation could be nice. El Claustro has great potential but it needs more vision, repairs, upgrading and investment in the rooms, considering the numerous great alternative hotels. PLUS, I see that many people have complained about the same things, even mentioning specific rooms that I stayed in, but nothing was done.
Stayed 8 nights in Jul 2019

8/10 Good

ISMAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very centric the down side is that is somewhat a school as well so can't sleep late due to noice
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

The room was very small and just the bed. No night table or chairs. The art rooms, the garden, the public areas were very nice.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! It was in a perfect location, close to everything, with wonderful staff. Walking distance to all major attractions and such a cool building.
Stayed 5 nights in May 2019

2/10 Terrible

Verified traveler

Stayed 5 nights in May 2019

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice feeling to this place.
The place was an awesome place to stay. My wife and I had a small room that used to be a nuns quarters. That is why it's a bit small. Also because it were small the air conditioner gave my wife a cough as it was blowing on her all night. Even though it were small we were able to move the small refrigerator towards the door and open our suitcases so at least it was not as small as the Santa Alejandria Hotel's room we stayed in where we had no room to open things. We spent 3 nights here because it was such a nice historic building that was huge. Had a 3rd story terrace where we could smoke and have a drink. Breakfast was delivered by great staff and was a decent simple breakfast of fruit, coffee, eggs and toast. I'd spend a few days here again just for the excellent character of the place. Don't be put off by the small rooms.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Such a cute little boutique hotel! Only a few hotel rooms and the rest is an art gallery, coffee shop, school, etc. My friend and I had read about the cold water issue so were prepared for that. Although, it wasn’t that much of an issue and actually felt kind of nice since Cartagena is so hot! The room we shared was small but we didn’t mind at all because we weren’t there to enjoy the room, we spent all day everyday out and about exploring. The AC works very well which is a must in Cartagena. Most of the staff are really nice. There was a bit of a language barrier at first but meh let’s be real, that’s to be expected! EXCELLENT location! We were really happy we decided to stay in the old city and found such a good place for so little money. We’re already planning our next trips to Cartagena and will probably stay in a hostel, only to meet more peopl, but definitely would still recommend!
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Interesting place, excellent location, room very uncomfortable
Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Interesting building (old convent) and the staff was very nice. A bit noisy at night due to students around. The room was clean but tiny - barely squeezed between bed and door. But the main issue: NO HOT WATER. It's very hard to wash your hair in room-temperature water..
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great history and architecture
Old city charm that's in the walls and close to everything.
Stayed 5 nights in Jun 2018

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Small, noisy room but good air con and service
Really lovely setting, but the building doubles up as a gig venue - so there was a really loud rock gig on when we arrived, and it's a college during the week so no lie-ins as it gets noisy! The room was tiny - bed against the wall and not much space at the other side - so with 2 big bags it was difficult to move around. Having said that, we were out in the daytimes, and breakfast is lovely with great service. The rooms have air con, which is a godsend, and good WiFi.

8/10 Good

wizzac

Liked: Cleanliness, staff & service, property conditions & facilities
Great location at a reasonable price
Convenient for exploring the city. Rooms are small but fine if you are out most of the time.
Stayed 3 nights in Feb 2018

10/10 Excellent

Masa, NY, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
I just got back from Cartagena yesterday and I just fell in love in the city itself and the hotel where we were staying at! If you want to stay in one of a kind type of place look no further because El Claustro is all you are looking for! It's walking distance from everything but still it's in a very quite area of Walled City. Luis and Victor who are working there are so nice and helpful! And the rest of the staff as well but those two are my favorite :-) Rooms are on a smaller side but it's not like you are going to Cartagena to sit in a room! And the hotel is so spacious with all the terraces and lobby area where you can get amazing coffee or buy something from their shop. I really can not wait to go back again! And Luis I really hope to see your movie in theaters soon :-) Gracias por todo Luis! Book this hotel and just enjoy in it's originality!
Stayed 7 nights in Feb 2018

6/10 Okay

rashad, new jersey

Liked: Staff & service
Disliked: Room comfort
in the center of everything
nice historic building and quiet .. my only issue was i couldnt get much sleep due to mosquitos biting me all night because the room windows do not close completly and no wifi but staff was friendly and helpful but if you need a budget place to stay in the center of the city its perfect.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Characterful and well kept
Very nice - a little expensive but very good building and upkeep - the rooms are good condition but small as nuns quarters - it's a shame there is no original character in the rooms like the common areas

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Art hotel
Beautiful hotel in an excellent location. The cafe attached makes the best coffee I've had yet. The people are friendly and the room is very cute.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water, in need of renovations.
Perfect location although in need of upgrades. Very basic accommodation and breakfast. No hot water.

8/10 Good

Kobus van Zyl, Cape Town, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely experience despite a few problems
The hotel is in an old cloister and I had a double room (used to be one of the nun's cells), which was small but comfortable and with air conditioning. The biggest surprise was that there was not hot water. This may sound strange, but you don't really need hot water as it is so hot outside and the tap water is almost tepid - certainly not cold. The room didn't have a desk, which would have been useful, but there is clearly no room for one. The hotel has a few artist in residence that work in open areas and display their work throughout the hotel. There was piano in one of the display areas and some guests played it beautifully. The staff were very friendly and helpful. I enjoyed my stay as an authentic and unique experience. Definitely recommended.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel
Very nice boutique hotel in the hold town area of Cartagena.

8/10 Good

Linda, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting stay!!!
This is an old building repurposed as a hotel. The rooms were small, especially the single. But the staff and elegant surroundings more than made up for the small room! The front desk people, Aiden, Jorge and Monika were outstanding and made every effort to be sure I was comfortable. I loved being right in the center of the historic area of Cartagena!

4/10 Poor

erdal, ATLANTA

Disliked: Property conditions & facilities, room comfort
I WOULDNT STAY THERE AGAIN
im going to start with how great it was . location was good its in old town also quiet neighborhood some great restaurants around it . hotel was A church there is still church inside also was a nun house. its kind a scary but it was an amazing all the architecture and all . its also an art gallery inside the hotel . i got a small room. i had to upgrade to double for extra $30 a night. THERE IS HOT WATER IN THIS PLACE INTERNET DISCONNECTING EVERY 20 SECONDS . ROOMS LITTLE FAR AWAY FROM RECEPTION . THEY TRIED TO CHARGE YOU FOR A GUEST EVEN I PAYED EXTRA FOR UPGRADE MY ROOM . I DIDN'T PAY FOR IT.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
i was for the dec 31st cartagena is one of the best city on the earth the place is amazing, inside a old convent with church, patio, plants, etc etc the only problem is the size of the room ; because was the room of the monk there's not space ! so ask the big room available ! by the way the guys are lovely and the place is in the heart of cartagena, little away from the chaos in a quiet zone