4/10 Poor
Andres, Calgary
Traveled with family and small children
9 January 2025
Disliked: Staff & service
Good: Close to Getsemani and the walled city. Cleaning crew cares and helps
Bad: Front staff is unhelpful, we requested towels and toilet paper from them, but never arrive, had to ask directly from cleaning ladies. Hotel management tried to screw us by changing our room to one without a kitchen (when we paid for it), and without apologies only provided the right room a day after and did not offer a discount. Room door had literally a 1/8" gap where you can see thru and hear everyone outside or other way around. They only provided a single room key that you have to keep on a slot once in otherwise the room will sound an alarm, which we heard from every other room around us. Also heard people banging on doors as they had no spare keys. Area around the hotel can be scary from homeless people sleeping on the streets. We won't be going back.
Andres
Stayed 6 nights in Dec 2024