The property itself was not bad at all. It was nice and clean, but the property is not very transparent with its fees.
I planned a two day mini vacation with my son to visit Carlsbad caverns and the following day take a trip to Roswell. I only had a $200 budget for both days.
Upon arriving at the property on a Friday night, I checked in and the lady at the front desk, informed me that she would have to put a $100 hold on my card. I told her everything was already paid for, but I had no choice but to pay since at that point, and at 9:30 PM, I couldn't cancel and get the money I had already paid refunded so I could find a different place. This cut my budget in half. The employee assured me that my $100 would be released the moment I checked out.
Next day, we decided to just check out and go to the caverns then drive back home since I would just rather get my $100 back immediately. I was worried about me and my son not being able to make it on $100 for two days and have enough gas money to drive back home. This meant that I would have to lose the money for day 2 of my trip as it was non-refundable.
When I checked out, I noticed my money had not been released. I went back and asked the lady, and contrary to that the lady the prior night had told me, my funds would not be released for another 3-5 business days. So this happened in Saturday, and there was a good chance that my funds wouldn't be back in my account until Friday. This place ruined my two day mini vacation.