Omni La Costa Resort & Spa Carlsbad

4.0 star property
Tuscan-style Carlsbad resort in La Costa with 4 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Omni La Costa Resort & Spa Carlsbad

8 outdoor pools, open 8:00 AM to 10:00 PM, cabanas (surcharge)
Exterior
Exterior
Courtyard
Junior Studio Suite, 2 Queen Beds | Premium bedding, pillowtop beds, in-room safe, desk

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
The price is AED 1,077
AED 1,407 total
includes taxes & fees
29 Dec - 30 Dec

Room options

Available filters for rooms
Showing 26 of 26 rooms

Room, 1 King Bed (Golf View)

Highlights

Patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
  • 46 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds (Golf View)

Highlights

Patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
  • 46 sq m
  • Golf view
  • Sleeps 5
  • 2 Queen Beds

Room, 1 King Bed (Resort)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Resort)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Villa, 1 King Bed

Highlights

Furnished balcony or patio
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds (Resort)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Villa, 2 Queen Beds

Highlights

Furnished balcony or patio
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
  • 58 sq m
  • Sleeps 4
  • 2 Queen Beds

Premier Villa, 1 King Bed (Studio)

Highlights

Balcony or patio
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Villa, 1 King Bed (Studio)

Highlights

Furnished balcony or patio
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Villa, 2 Bedrooms (2 King Beds, Petite Suite)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
  • 137 sq m
  • Sleeps 5
  • 1 King Bed

Premier Villa, 2 Bedrooms

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
  • 167 sq m
  • Sleeps 6
  • 2 King Beds

Premier Villa, 1 Bedroom

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
  • 111 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Villa, 1 Bedroom (Petite Suite)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
  • 79 sq m
  • Sleeps 4
  • 1 King Bed

Premier Villa, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
TV
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

Family Suite (1 King and 2 Queens)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Dining table
TV
  • 107 sq m
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

Premier Villa, 2 Queen Beds

Highlights

Balcony or patio
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
TV
  • 58 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Villa, 1 Bedroom (1 King Bed)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
  • 111 sq m
  • Sleeps 4
  • 1 King Bed

Premier Villa, 2 Bedrooms (Petite Suite)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
  • 137 sq m
  • Sleeps 5
  • 2 King Beds

Deluxe Villa, 2 Bedrooms (2 King Beds)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
  • 167 sq m
  • Sleeps 5
  • 1 King Bed

Deluxe Villa, 2 Bedrooms (1 King Bed & 2 Queens)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
  • 167 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

Premier Villa, 1 King Bed (Petite Suite)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
  • 79 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Villa, 1 Bedroom (2 Queen Beds)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
TV
  • 111 sq m
  • Sleeps 5
  • 2 Queen Beds

Junior Studio Suite, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 56 sq m
  • Sleeps 5
  • 2 Queen Beds

Junior Studio Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 56 sq m
  • Sleeps 5
  • 1 King Bed

Suite, 1 Bedroom (1 King Bed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Sofa bed
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds (Resort)

Highlights

Balcony or patio
Separate dining area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
TV
Hypo-allergenic bedding
  • 79 sq m
  • Sleeps 5
  • 2 Queen Beds

Similar properties

About the neighborhood

Map
2100 Costa Del Mar Road, Carlsbad, CA, 92009

What's nearby

  • La Costa Golf Courses - North and South - 13 min walk - 1.1 km
  • Aviara Golf Club - 4 min drive - 2.6 km
  • Carlsbad Premium Outlets - 7 min drive - 8.9 km
  • Flower Fields of Carlsbad - 8 min drive - 7.4 km
  • LEGOLAND® California - 9 min drive - 7.0 km

Getting around

  • Carlsbad Poinsettia Station - 11 min drive
  • Carlsbad, CA (CLD-McClellan-Palomar) - 8 min drive

Restaurants

  • ‪Starbucks - ‬2 min drive
  • ‪Cinépolis Luxury Cinemas - ‬3 min drive
  • ‪Valerie's Taco Shop - ‬2 min drive
  • ‪Panera Bread - ‬3 min drive
  • ‪Shake Shack - ‬14 min walk

About this property

Omni La Costa Resort & Spa Carlsbad

Upscale family-friendly resort near Moonlight State Beach
Located close to LEGOLAND® California and Flower Fields of Carlsbad, Omni La Costa Resort & Spa Carlsbad provides a golf course, free water park access, and 4 poolside bars. Get out on the links at this resort and enjoy amenities such as a driving range, golf lessons, and a golf clubhouse. Treat yourself to a body treatment, a sports massage, or a manicure/pedicure at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and American cuisine. Yoga classes and fitness classes are offered at the health club; Omni La Costa Resort & Spa Carlsbad also has a free grocery shopping service, a terrace, and designer stores on site. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with 2 coffee shops/cafes and a garden.
You'll also find perks like:
  • 8 outdoor pools and a children's pool, with a waterslide, cabanas, and sun loungers
  • Limo/town car service, cooked-to-order breakfast (surcharge), and bike rentals
  • 12 outdoor tennis courts, valet parking (surcharge), and express check-out
  • Express check-in, supervised childcare (surcharge), and a banquet hall
  • Guest reviews give top marks for the pool and helpful staff
Room features
All 607 rooms feature comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and desk chairs.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses, and free cribs/infant beds
  • Tubs or showers, free toiletries, and hair dryers
  • TVs with streaming services, premium channels, and DVD players
  • Wardrobes/closets, recycling, and coffee/tea makers

Languages

English, Filipino, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 40 per day; includes in/out privileges)
  • Secured valet parking on site (USD 65 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Free beach shuttle
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11 AM: USD 35-59 for adults and USD 15-24 for children
  • 4 restaurants and 2 coffee shops
  • 4 poolside bars and 2 bars/lounges
  • Room service available

Restaurants on site

  • Bar Traza
  • Edge Bar
  • Bobs Steak and Chop House
  • Marketplace
  • VUE

Things to do

  • 8 outdoor pools
  • 12 outdoor tennis courts
  • Fitness classes
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Fitness center
  • Free water park access
  • Full-service spa
  • Golf course
  • Golf driving range
  • Lifeguards on site
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free cribs/infant beds
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessions with a pro
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (110000 square feet of space)
  • Meeting rooms - 46

Outdoors

  • Garden
  • Lifeguards on site
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 43 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Magnifying mirror
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Fireplace in lobby
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable channels
  • DVD player
  • MP3 dock
  • Pay movies
  • Premium channels
  • Streaming services
  • TV

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
4 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 45.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per day
  • Resort fee: USD 50.94 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Health club access
  • In-room coffee
  • Phone calls
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 35 to 59 for adults, and USD 15 to 24 for children
  • Secured self parking fee: USD 40 per day (in/out privileges)
  • Secured valet parking fee: USD 65 per day (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 21 years old are not allowed in the swimming pool, and guests under 17 years old are only allowed in the swimming pool, health club, and fitness facility with adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

Costa Resort
Omni Costa
Omni Costa Carlsbad
Omni Costa Resort
Omni Costa Resort Carlsbad
La Costa Carlsbad
La Costa Hotel Carlsbad
La Costa Resort And Spa
Omni La Costa Resort Spa
Omni La Costa Resort Spa
Omni Costa & Carlsbad Carlsbad
Omni La Costa Resort Spa Carlsbad
Omni La Costa Resort & Spa Carlsbad Resort
Omni La Costa Resort & Spa Carlsbad Carlsbad
Omni La Costa Resort & Spa Carlsbad Resort Carlsbad

Frequently asked questions

Does Omni La Costa Resort & Spa Carlsbad have a pool?

Yes, this property has 8 outdoor pools and a children's pool. Pool access is from 8:00 AM–10:00 PM.

Is Omni La Costa Resort & Spa Carlsbad pet-friendly?

Yes, this property allows dogs (limit 1 total). There's a fee of USD 75.00 per pet, per stay. Service animals are exempt from fees.

How much is parking at Omni La Costa Resort & Spa Carlsbad?

Self parking is available for USD 40 per day. Valet parking is available for USD 65 per day.

What time is check-in at Omni La Costa Resort & Spa Carlsbad?

Check-in start time: 4 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Omni La Costa Resort & Spa Carlsbad?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is Omni La Costa Resort & Spa Carlsbad located?

Located near the airport, this family-friendly resort is within 6 mi (10 km) of LEGOLAND® California, Flower Fields of Carlsbad, and Moonlight State Beach. Carlsbad Premium Outlets and Carlsbad State Beach are also within 9 mi (15 km).

Omni La Costa Resort & Spa Carlsbad Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 525 out of 1000 reviews" "
Rating 8 - Good. 202 out of 1000 reviews" "
Rating 6 - Okay. 122 out of 1000 reviews" "
Rating 4 - Poor. 69 out of 1000 reviews" "
Rating 2 - Terrible. 82 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Isolde

Stayed 1 night in Dec 2024

10/10 Excellent

Sharon, Bainbridge Island

Liked: Cleanliness, staff & service
Gorgeous 500 acre property with manicured lawns and flower gardens. Large room, nice restaurant and bar, extremely friendly staff, some facilities a little dated but my room renovated.
Stayed 1 night in Oct 2024

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Dec 2024

2/10 Terrible

Mark

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

8/10 Good

Lorenzo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found black mold in the shower. In the middle grout area where the white grout is, kinda gross and would expect more from a nicer resort. This was a weekend staycation for us for our anniversary. We realize the rooms get turned around and cleaned for upcoming guests but every now and then they should inspect rooms for stuff like that.
Stayed 2 nights in Nov 2024

6/10 Okay

Jacqueline

Stayed 3 nights in Sep 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and the staff is both friendly and helpful.
Stayed 5 nights in Oct 2024

10/10 Excellent

Bentley

Stayed 2 nights in Sep 2024

10/10 Excellent

Joseph

Stayed 3 nights in Aug 2024

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was roomy and very comfortable. Large bathtub and separate shower. The safe was not working. Did not order room service. Would stay again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Niki

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool. Lots of slide options for kids. Kid friendly. Room are spacious
Stayed 1 night in Sep 2024

8/10 Good

vishal

Liked: Cleanliness, property conditions & facilities
Sports facilities are great. Not as welcoming at pool, golf pro shop, or cafe. Tennis shop and the reptile show had great service/offered an amazing experience for all
Stayed 2 nights in Aug 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Alexander

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Annie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property.
Stayed 3 nights in Aug 2024

2/10 Terrible

ian, tolleson

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Noel

Traveled with family and small children
Honestly, I was disappointed in my stay at Omni La Costa. It just is not up to the standard that it used to be. The bed was extremely uncomfortable for a 4-star hotel. The level of service and amenities is not up to a 4-star hotel standard. Also...beware that they will charge you $58 per night for valet automatically. Then if you decide to self-park for $40 per night (which you pay upon each exit), you will have to call in to correct your bill and remove the valet charge. This means that you have to ASK to not be double-billed for parking. $40 for self-parking for a suburban located hotel is an astronomical price. It's not a space-constrained urban hotel which would justify the cost. Note that this is ON TOP OF a $45 "resort fee". Will not stay here again.
Stayed 3 nights in Aug 2024

10/10 Excellent

John

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would absolutely go back.
Stayed 1 night in Aug 2024

10/10 Excellent

Jacob

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet elegant and the staff was friendly
Stayed 1 night in Aug 2024

10/10 Excellent

Jaleh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of the best resorts in southern california
Stayed 2 nights in Aug 2024

2/10 Terrible

Paige

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service
When we arrived we were told there was an issue with their system transferring our reservation from their PMB into their system. We waited over 45 minutss. After this time we were told that the mistake resulted in they had no rooms for us. After going online and seeing rooms available she magically found 1 king bed room (we had booked a 2 bed suite) but had no rooms for our next night. When i showed her online showed they had rooms she magically found a room the next night but id have to move out of my room at 11 and check back in to a new room the next day and have no room for 5 hours. After two hours of this and being lied to by management we left and will never come back. This would habe been our 5th stay at the property.
Stayed 2 nights in Aug 2024

10/10 Excellent

Maryam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this hotel, and I must say, it exceeded my expectations in every way. The experience was truly top-notch. In addition to the cleanliness, the hotel's facilities were impressive. The dining options were excellent, with a wide variety of delicious dishes served in a clean and inviting setting. The staff across the hotel were consistently friendly, professional, and eager to assist with any request. Overall, if you're looking for a hotel that offers top-notch service and an exceptionally clean environment, this place is a fantastic choice.
Stayed 2 nights in Aug 2024

2/10 Terrible

Aiden

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
If you ask me, this hotel is NOT worth your money. I stayed one night with my family and played golf at the site. 1. severely overpriced - hotel room was ok. Clean, Had things I needed, but quite small and nothing special about it. It's not worth well over $500 though. - They charged me $380 for a round of golf. Yet I wasn't even allowed to go on the fairway with my cart except 3 holes. I'll explain below more. 2. Finding the proper building to check in - Their property is quite large with scattered villas and other buildings. There was no sign visible from my direction that points to front desk. So I looped around here and there and then found the sign pointing to front desk and lobby. Well it was facing the opposite way of the street that people enter. No wonder I couldn't find it. Such a simple thing to make it right but well.. I don't know what to say. When I complained about it to valet boys and front desk, they didn't admit it but I could tell they already got more than enough complaints. 3. Check in - check in was at 4pm. So I arrived 30 minutes before. The room wasn't even cleaned. They checked me in 4:15pm. 4pm is already quite late check in and they can't even make it in time. Shame on them. 4. golf - They claim world class golf course. Well the course was managed well. Staff were nice enough. - For the price I paid, I expect more convenience and less disappointments. Only after they checked me in and gave me a cart, they told me no cart's allowed on fairway.
Stayed 1 night in Aug 2024

10/10 Excellent

Eli

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024