4/10 Poor
Christopher D., Rowlett, Texas
13 Aug, 2024
Disliked: Cleanliness
Could be nice, but it wasn't
We ended up arriving at the house at 10:30 PM, only to find it a mess. Had it been earlier and had we not been so tired from traveling, we would have left immediately and found a local hotel.
From the overly full trash can out front, I suspect that the previous guests really trashed the place and the cleaning crew did the best they could in the time they had. But the place was filthy when we arrived. There were two dirty, used sponges at the kitchen sink. There was what appeared to be cat kibble on the kitchen floor. The kitchen pantry bi-fold doors were gross: the one on the right had bloody fingerprints and the one on the left had a brown goo on it. There was a dried smear on the wall next to the fridge which had tomato seeds sticking in it. There was dried snot (I hope it was snot) on the primary bathroom door knob. The primary bathroom toilet had fecal stains in it. The second bathroom has what appears to be mold on the wall above the shower tile. We took photos and submitted them to VRBO.
The place could be nice. But the whole place needs a fresh coat of paint. The walls are dirty. The doors are dirty. There are no encasements on the mattresses or pillows. Bedbugs anyone? We left after one night. Owner gave $100 refund of "the cleaning fee."
This place has amazing ratings previously, so we were shocked by the condition and (lack of) cleanliness.
Christopher D.
Stayed 2 nights in Aug 2024