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The Coal Exchange Hotel

3.5 star property
Hotel with a 24-hour front desk, near Cardiff Bay

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Coal Exchange Hotel

In-room safe, individually decorated, iron/ironing board, free WiFi
Exterior
Restaurant
Reception
Presidential Suite | In-room safe, individually decorated, iron/ironing board, free WiFi

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Housekeeping
  • Free WiFi
The price is AED 269
AED 323 total
includes taxes & fees
2 Jan - 3 January 2025

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Family Room

Family Room | Bathroom | Free toiletries, hair dryer, towels

Family Room

Highlights

Individually decorated
Connecting rooms available
LCD TV
Hair dryer
Jetted bathtub
Rainfall showerhead
Shower/tub combination
Private bathroom
  • 60 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Triple Room

Triple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Jetted bathtub
Rainfall showerhead
Shower/tub combination
  • 35 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room, Accessible

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Private bathroom
Hair dryer
Electric kettle
Coffee/tea maker
  • 39 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Quadruple Room

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Jetted bathtub
Rainfall showerhead
Shower/tub combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower | In-room safe, individually decorated, iron/ironing board, free WiFi

Standard King Room with Shower

Highlights

Individually decorated
Connecting rooms available
LCD TV
Private bathroom
Hair dryer
Electric kettle
Coffee/tea maker
Digital channels
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite | In-room safe, individually decorated, iron/ironing board, free WiFi

Presidential Suite

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Jetted bathtub
Rainfall showerhead
Shower/tub combination
  • 75 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Jetted bathtub
Rainfall showerhead
Shower/tub combination
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Rainfall showerhead
Private bathroom
Hair dryer
Jetted bathtub
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property

Future Inns Cardiff Bay

Parking included
Free WiFi
Restaurant
Air conditioning
8.8 out of 10, Excellent, (1485)
The price is AED 242
AED 290 total
includes taxes & fees
25 Dec - 26 Dec
Future Inns Cardiff Bay

About the neighborhood

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ

What's nearby

  • Wales Millennium Centre - 6 min walk
  • Cardiff Bay - 14 min walk
  • Cardiff International Arena - 3 min drive
  • Cardiff Castle - 5 min drive
  • Principality Stadium - 6 min drive

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪Dock - ‬5 min walk
  • ‪The Eli Jenkins - ‬4 min walk
  • ‪Côte - ‬5 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk
  • ‪Yakitori 1 - ‬5 min walk

About this property

The Coal Exchange Hotel

Hotel near Cardiff Bay
The Coal Exchange Hotel provides amenities like a bar and a restaurant. Stay connected with free in-room WiFi.
Other perks include:
  • Full breakfast (surcharge), express check-out, and a 24-hour front desk
  • A front-desk safe, concierge services, and luggage storage
  • An elevator, multilingual staff, and smoke-free premises
  • Guest reviews say great things about the helpful staff
Room features
All 55 individually decorated rooms boast amenities such as late night room service, free WiFi, and safes.
Other amenities include:
  • Free toiletries and hair dryers
  • 30-inch LCD TVs with digital channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 8:00 AM–10:30 AM on weekends: GBP 12.50 for adults and GBP 6.95 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 30-inch LCD TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Individually decorated
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.50 for adults and GBP 6.95 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Is The Coal Exchange Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Coal Exchange Hotel?

The Coal Exchange Hotel doesn't offer parking.

What time is check-in at The Coal Exchange Hotel?

Check-in start time: 3 PM; Check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Coal Exchange Hotel?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Coal Exchange Hotel located?

Located in Butetown, this hotel is within a 15-minute walk of Coal Exchange building and Cardiff Bay. Mermaid Quay and Techniquest are also within 5 minutes. Cardiff Bay Station is only a 5-minute walk and Cardiff Central Station is 23 minutes.

The Coal Exchange Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 375 out of 662 reviews" "
Rating 8 - Good. 163 out of 662 reviews" "
Rating 6 - Okay. 63 out of 662 reviews" "
Rating 4 - Poor. 37 out of 662 reviews" "
Rating 2 - Terrible. 24 out of 662 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Stayed 1 night in Nov 2024

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities
Unique decor
Stayed 1 night in Dec 2024

10/10 Excellent

Jay

Stayed 1 night in Sep 2024

4/10 Poor

Lara

Traveled with partner
Disliked: Property conditions & facilities
Very dark hotel and room gloomy and in need of a refurbishment!
Stayed 1 night in Dec 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Rhys

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Christmas function played loud music until 1am in the morning and was too loud considering rooms are directly above the function room.
Stayed 1 night in Dec 2024

10/10 Excellent

Lucy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024

4/10 Poor

Will

Business traveler
Disliked: Property conditions & facilities
All I wanted was a good night’s sleep. But due to the room being overly hot at night (a space heater with no thermostat had been left on) and the lack of sound insulation between floors I only managed a couple of hours. Very poor overall and I wouldn’t recommend.
Stayed 1 night in Nov 2024

6/10 Okay

Rahul

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Katarzyna

Traveled with partner
Liked: Staff & service, amenities
Prime location, rooms need updating. Checking staff super nice and friendly!
Stayed 1 night in Nov 2024

10/10 Excellent

lucy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay staff and hotel excellent
Stayed 1 night in Nov 2024

10/10 Excellent

Betsy, Bedford

Stayed 5 nights in Oct 2024

2/10 Terrible

Hayley

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Pretty much nothing worked properly in the room, not the cleanest, shower terrible and absolutely freezing in the room at this time of year
Stayed 1 night in Nov 2024

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay and thoroughly enjoyed. Aura is beautifully renovated. Love how historical features are in place. The big ball room kind of area is so beautiful

8/10 Good

Shirley

Traveled with partner
Liked: Cleanliness, staff & service
The property is a very old building with great character unfortunately we were not prewarned filming was taking place so we’re unable to see the great hall area. Room good, good food, staff very polite. Area around the hotel very dirty not kept clean and dimly lit which made coming back late a bit uncomfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Benjamin

Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history of the place
Stayed 1 night in Oct 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, with grand halls and a large dining room. Breakfast was great, and each room is very unique and comfortable. Walking distance to mermaid quay is a great bonus! Staff are also very friendly.
Stayed 1 night in Sep 2024

10/10 Excellent

Roisin

Stayed 1 night in Sep 2024

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning building in great location
Stayed 1 night in Aug 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Customer Service Good. Couldn't use the pre-booked parking ticket though.
Stayed 1 night in Sep 2024

8/10 Good

John

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property that has retained all its charm
Stayed 1 night in Sep 2024