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Mercure Carcassonne la Cite Hotel

4.0 star property
Hotel with free parking, a quick walk to Château Comtal

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Carcassonne la Cite Hotel

Privilege Room - a double bed and a trundle bed for 2 people | In-room safe, desk, blackout drapes, soundproofing
Reception
Breakfast, lunch, dinner served; local cuisine
Breakfast, lunch, dinner served; local cuisine
Seasonal outdoor pool, open 9:00 AM to 8:30 PM, pool umbrellas

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Pool
  • Room service
  • Pet friendly
The price is AED 261
AED 309 total
includes taxes & fees
10 Jan - 11 January 2025

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Privilege Room - a double bed and a trundle bed for 2 people

Privilege Room - a double bed and a trundle bed for 2 people | In-room safe, desk, blackout drapes, soundproofing

Privilege Room - a double bed and a trundle bed for 2 people

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Bathrobes
Eco-friendly toiletries
Hair dryer
  • Sleeps 4
  • 1 Double Bed and 1 Double Trundle Bed

View all photos for Twin Room, Classic Twin Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Twin Room, Classic Twin Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
Coffee/tea maker
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege Room - two single beds and a trundle bed for 2 people

Privilege Room - two single beds and a trundle bed for 2 people | In-room safe, desk, blackout drapes, soundproofing

Privilege Room - two single beds and a trundle bed for 2 people

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Bathrobes
Eco-friendly toiletries
Hair dryer
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

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The price is AED 314
AED 367 total
includes taxes & fees
6 Jan - 7 January 2025
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About the neighborhood

Map
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000

What's nearby

  • Château Comtal - 4 min walk - 0.4 km
  • Narbonnaise Gate - 5 min walk - 0.4 km
  • Le Musée de la Torture de Carcassone - 6 min walk - 0.5 km
  • Aude Gate - 7 min walk - 0.6 km
  • Theatre Jean Deschamps - 10 min walk - 0.9 km

Getting around

  • Carcassonne Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪L'Escargot - ‬7 min walk
  • ‪Le Trouvère - ‬6 min walk
  • ‪Les Terrasses de la Cité - ‬6 min walk
  • ‪Maison du Cassoulet - ‬6 min walk
  • ‪Le Marcou - ‬6 min walk

About this property

Mercure Carcassonne la Cite Hotel

Upscale hotel near Château Comtal
Located close to Le Musée de la Torture de Carcassone and Narbonnaise Gate, Mercure Carcassonne la Cite Hotel provides a poolside bar, a terrace, and a garden. The on-site local cuisine restaurant, La Table de l'Olivier, offers breakfast, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also find perks like:
  • A seasonal outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), an electric car charging station, and bicycle parking
  • A banquet hall, an elevator, and smoke-free premises
  • Guest reviews say great things about the helpful staff
Room features
All 80 rooms include comforts such as air conditioning, in addition to perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries and hair dryers
  • TVs with satellite channels
  • Electric kettles, daily housekeeping, and desks

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends: EUR 18 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • La Table de l'Olivier

Things to do

  • Bike parking
  • Fitness center
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff

Business services

  • Meeting rooms - 3

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Chèques-vacances, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number FR27384824322

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 9:00 AM to 8:30 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Carcassonne Cite Hotel
Mercure Cite Hotel
Mercure Carcassonne Porte Cite Hotel
Mercure Porte Cite Hotel
Mercure Carcassonne Porte Cite
Mercure Porte Cite
Mercure Carcassonne Porte De La Cite Hotel
Mercure Carcassonne La Cite
Mercure Carcassonne La Cité
Mercure Carcassonne la Cite Hotel Hotel
Mercure Carcassonne la Cite Hotel Carcassonne
Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Frequently asked questions

Does Mercure Carcassonne la Cite Hotel have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM–8:30 PM.

Is Mercure Carcassonne la Cite Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees.

How much is parking at Mercure Carcassonne la Cite Hotel?

Self parking is free at this property.

What time is check-in at Mercure Carcassonne la Cite Hotel?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Mercure Carcassonne la Cite Hotel?

Check-out is at noon. Late check-out is available for EUR 40.

Where is Mercure Carcassonne la Cite Hotel located?

Located in the heart of Carcassonne, this hotel is within a 5-minute walk of Château Comtal and Narbonnaise Gate. Le Musée de la Torture de Carcassone and Aude Gate are also within 10 minutes. Carcassonne Station is 27 minutes by foot.

Mercure Carcassonne la Cite Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 123 out of 168 reviews" "
Rating 8 - Good. 32 out of 168 reviews" "
Rating 6 - Okay. 9 out of 168 reviews" "
Rating 4 - Poor. 4 out of 168 reviews" "
Rating 2 - Terrible. 0 out of 168 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Leonora

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and helpful! Location couldn’t be better for accessing the cité. Very clean. The room was awfully small but the larger rooms seemed to have more beds! Breakfast was nice and varied. The bed was comfortable.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for exploring the old town - walking distance. Staff are friendly and warm.
Stayed 1 night in Oct 2024

10/10 Excellent

xuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Diane

Stayed 1 night in Sep 2024

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful front desk staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay at the Mercure, very helpful staff and the city of Carcassone was well worth the visit.
Stayed 1 night in Sep 2024

8/10 Good

Yoel

Stayed 3 nights in Sep 2024

10/10 Excellent

Nilsa M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for visiting the old city.
Stayed 2 nights in Aug 2024

6/10 Okay

Michael

Liked: Staff & service
Excellent location but the hotel is somewhat worn. Public areas could be better maintained. Breakfast was average.
Stayed 1 night in Sep 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel within walking distance of Carcassone fortress. Free parking. Several options for breakfast with fresh fruit, service was kind and patient.
Stayed 1 night in Aug 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here at the hotel are very helpful and friendly and professional. Nothing was too much trouble and I was made to feel welcome and respected at all times. The hotel both inside and out weee beautifully kept and comfortable.
Stayed 7 nights in Aug 2024

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
Really exceeded our expectations. The staff were friendly and helpful for checking to our departure. The room was clean, well laid out, comfortable and had a great view. A free soft drink mini bar to welcome you was a nice addition. The view from the bedroom was very nice. The breakfast was full of choice and the pool and garden were a nice place to relax with a good size pool.
Stayed 2 nights in Aug 2024

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel very close to the old city.
A lovely hotel with an excellent restaurant. We had a lovely lunch on arrival and an extensive selection at breakfast. The hotel has a good pool and a sunbathing area, with poolside bar, plus a nice lounge and terrace. Good private parking and a short walk to the entrance to the old city.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Keith

Traveled with partner
Close to the city
Stayed 1 night in Aug 2024

10/10 Excellent

Hilary

Stayed 3 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
This is a fantastic hotel, perfect for la cité, and a delightful ambience. Excellent staff, too!
Stayed 7 nights in Jul 2024

10/10 Excellent

Claire

Stayed 3 nights in Jul 2024

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Mary

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful facility with comfortable rooms and great food--a perfect place for the last leg of our journey. I even went for a swim in the magnificent pool.
Stayed 2 nights in Jul 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and value
Stayed 1 night in Jul 2024

8/10 Good

Rebecca

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, polite service, nice restaurant
Stayed 1 night in Jul 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and great location in a beautiful place.
Stayed 1 night in Jul 2024

4/10 Poor

James

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Terrible amenities, safe too small to fit anything in, bathtub dangerously slippery, no place to put stuff in bathroom, no desk, room terribly cramped, etc.
Stayed 1 night in Jul 2024