8/10 Good
Yunfei
Business traveler
16 December 2024
Liked: Cleanliness, staff & service, amenities
The hotel is conveniently located in the city centre and within walkable distances to many points of interest. Staff is friendly, especially at the restaurant. There are no major issues with the stay but several areas could be improved. First, the double bed was made of two small single beds. It is not very comfortable because of the gap in the middle. The very reason I booked Pullman is that I had good stay in other countries with comfortable beds but it was disappointing. Also, the room is quite small for a five star hotel. On the last day, some staff were upgrading the card access system on the door without prior notice. When I was doing my work in the hotel room, suddenly some people knocked the door twice and before I could answer the door, they started to open the door and test the card access. This is extremely unpleasant. There are other minor issues during my five day stay here. Overall, I don't think it is worth the five star rating or the money paid and hence I will think twice to book another stay at Pullman anywhere in the world.
Yunfei
Stayed 5 nights in Dec 2024