We arrived and could not open the lock box for the key. Attempted to contact property manager with no response. After an hour I reached out to the VRBO customer support line. They were extremely helpful. They also attempted to reach out to the property manager and were unsuccessful. The team was able to provide us with a hotel room for the evening. The next morning I received a message from the property manager apologizing for the experience. The cleaner did not change the lock box code. The reason the property manager did not respond right away was because they were on a flight out of the country. The manager shared with me another code. Drove back to the house and was able to get in. During the day, and late afternoon, we noticed an occasional German Roach which is understandable because it is Florida, however later in the evening we noticed them in the cabinets and dishwasher. We are not talking about just a couple more like 20+. My wife woke up at 2am, walked out to the kitchen, turned the light on and 20+ scattered. She smashed quite a few. I have pictures. In the morning I reached out to the property manager, who did respond quickly and they scheduled an exterminator to spray. This did end up taking care of the issue. Overall, not a great experience. Especially after 20 hours of driving with a 12, 10, and 3 year old. I have used VRBO for 6+ years and never had an issue. This was disappointing. I did do my research and look over reviews. I believe I am thorough. I am a humble person and realize that people make mistakes and things happen. However, my business experience does tell me that you get one chance to impress the buyer. Hopefully, all parties can learn from this experience and be better. Thank you.