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Metro Residences Hotel

3.0 star property
Suburban hotel with a nightclub and a restaurant

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Photo gallery for Metro Residences Hotel

Garden views, serves lunch, dinner, and brunch
Reception
Hallway
Front of property - evening/night
Garden views, serves lunch, dinner, and brunch

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Parking available
  • Parking included
  • Laundry
  • Room service
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | 1 bedroom, premium bedding, down comforters, individually decorated

Apartment, 2 Bedrooms

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchenette
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, premium bedding, down comforters, individually decorated

Standard Room, 1 Queen Bed

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (Mini Suite)

Room, 1 Queen Bed (Mini Suite) | View from room

Room, 1 Queen Bed (Mini Suite)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, premium bedding, down comforters, individually decorated

Deluxe Double Room

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Map
9, Ruelle Casimir, Charrier, Cap-Haitien, HT 1110

What's nearby

  • Cap-Haitien Cathedral - 5 min drive - 4.9 km
  • Place d'Armes - 5 min drive - 5.0 km
  • Sans Souci Palace - 23 min drive - 22.4 km
  • Cormier Beach - 32 min drive - 10.7 km
  • Labadee Beach - 38 min drive - 13.4 km

Getting around

  • Cap-Haitien (CAP-Cap-Haitien Intl.) - 18 min drive

Restaurants

  • ‪La Kay Restaurant - ‬6 min drive
  • ‪Cap Deli - ‬5 min drive
  • ‪Boukanye - ‬5 min drive
  • ‪Park Cafe - ‬27 min drive
  • ‪Deco Plage - ‬6 min drive

About this property

Metro Residences Hotel

Hotel near the airport
Take advantage of a nightclub, a poolside bar, and a free grocery shopping service at Metro Residences Hotel. The on-site restaurant, Sky Bar, offers brunch, lunch, dinner, light fare, and al fresco dining. In addition to a terrace and dry cleaning/laundry services, guests can connect to free WiFi in public areas.
Other perks at this hotel include:
  • Free self parking
  • Airport pick-up service (surcharge), express check-out, and express check-in
  • A TV in the lobby, wedding services, and tour/ticket assistance
Room features
All guestrooms are individually furnished, and offer comforts such as premium bedding and furnished balconies, in addition to thoughtful touches like air conditioning and separate sitting areas.
Other amenities include:
  • Childcare services and cribs/infant beds
  • Down comforters and rollaway/extra beds (surcharge)
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels and DVD players
  • Separate sitting areas, ceiling fans, and daily housekeeping

Languages

English, French

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Property amenities

Internet

  • Available in all rooms: Wired internet (USD 10 per night)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Airport pick-up shuttle (surcharge) during limited hours on request
  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Sky Bar

Things to do

  • Nightclub
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • DVD player
  • In-room babysitting (surcharge)
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium channels
  • Pay movies

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Separate sitting area

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10 per stay
Cribs (infant beds) are available for USD 10.00 per day

Important information

Optional extras

  • Fee for in-room wired internet: USD 10 per night (rates may vary)
  • An in-room refrigerator is available for an additional fee
  • Crib (infant bed) fee: USD 10.00 per day
  • Rollaway bed fee: USD 10 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Metro Residences Hotel Cap-Haitien
Metro Residences Hotel
Metro Residences Cap-Haitien
Metro Residences Hotel Hotel
Metro Residences Hotel Cap-Haitien
Metro Residences Hotel Hotel Cap-Haitien

Frequently asked questions

Is Metro Residences Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Metro Residences Hotel?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Metro Residences Hotel?

Check-in start time: noon; Check-in end time: midnight.

What time is check-out at Metro Residences Hotel?

Check-out is at 11:00 AM.

Does Metro Residences Hotel provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request.

Where is Metro Residences Hotel located?

Situated near the airport, this hotel is within 9 mi (15 km) of Cap-Haitien Cathedral, Place d'Armes, and Cormier Beach. Labadee Beach is 8.3 mi (13.4 km) away.

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Metro Residences Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 7 out of 36 reviews
Rating 8 - Good. 12 out of 36 reviews
Rating 6 - Okay. 5 out of 36 reviews
Rating 4 - Poor. 8 out of 36 reviews
Rating 2 - Terrible. 4 out of 36 reviews

7.6/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Romon

Liked: Cleanliness, staff & service, property conditions & facilities
Cooked food for guest
Stayed 2 nights in Nov 2024

4/10 Poor

Bessie Anastha

Liked: Staff & service
Disliked: Property conditions & facilities
Could have done much more. Paid for breakfast but I was served what I could purchase on the street.
Stayed 2 nights in Nov 2023

6/10 Okay

Diela

Liked: Cleanliness, property conditions & facilities
I like it it’s clean and quiet I didn’t like the part of no TV and no A/C Furthermore they told me they didn’t cook after I paid for my breakfast online at last they brought me something to eat before I left
Stayed 1 night in Aug 2024

8/10 Good

Serhe

Stayed 15 nights in Nov 2024

2/10 Terrible

Gina

Stayed 1 night in Jul 2024

8/10 Good

Amiel

Stayed 1 night in Nov 2023

6/10 Okay

geraldine

Liked: Staff & service
A diamond chip in the rough
This Hotel have signs that it was a nice place to stay before covid. There are some improvements the owner is addressing such as plumbing. Being without guest for a couple years and the owner was really not expecting us as he had cancelled all bookings, the generator for the AC was not primed. However, the owner was the epitome of hospitality His staff on hand quickly found a room with an old fashion electic AC that worked quite well. The room was quickly dusted and a small fridge was moved into the room The linen was clean and next morning the front desk staff brought us hot coffee. They really tried to accommodate us. The decor is native to Haiti. The location is in the central area of Cap City but on a quieter side street. I think once the improvements to the plumbing issues are made and the entry treshold tiles replace, some cleaning up of the entry courtyard etc is done it will again reflect the vibrancy it must have had before the 2 years neglect occurred. I must add that I'm a usual 4-5* hoyel patron and was really repelled at the 1st impression. But our driver had a long day driving us fro Hinche over a very rough 2hours of bad road and he abandoned us after dropping us off at the front gate. The 2 young women that was there were obviously not expecting us. They called the owner and he was one of the nicest understaning persons ever. Along with the 2 youn ladies, my husband's patience I was able to calm down sufficiently to accept the hospitality.
Stayed 8 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
It was very nice and clean. The staff was very friendly and professional will definitely consider going back when I’m in Cap-Haitian
Stayed 3 nights in Mar 2021

8/10 Good

RINS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveler

Liked: Amenities
I didnt like the room I was put in, thhe bathroom started leaking and bed bugs bit me and my daughter. When i approached them with that the switch thenroom to a better room and condition and then they opened the wifi to the hotel so my experience was not all bad
Stayed 4 nights in Jan 2020

2/10 Terrible

Wilguens

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel claim that they have parking and it wasn't true if one car already park, you have to find your way to park outside the hotel. at checking the lady was so nice but i never get a towel on time in my room due to the construction, it was a mess
Stayed 10 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 5 nights in Jan 2019

10/10 Excellent

Miliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne expérience!
Staff super gentil et respectueux! Malgré un problème au niveau de la réservation le personnel a été très gentil et a résolu le problème rapidement. Les chambres sont spacieuses et propres!
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2018

8/10 Good

Wesner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haiti 18 Nov 18
The staffs were very nice. They tried to accommodate to all requests. My only issue was the hot water. But for the it was overall a very nice place to stay.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel,it’s fantastic, everybody should go there
Stayed 2 nights in Oct 2018

10/10 Excellent

Marlange

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

6/10 Okay

sorina, hamilton ont canada

Disliked: Cleanliness, property conditions & facilities, room comfort
overcharged by expedia false advertising not to book again here or through expidoa
Stayed 15 nights in Jun 2018

4/10 Poor

Cesar, Florida

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
One of the three receptionist was so awful I believe she needs to receive a courtesy class to work to any decent hotel in the area. I spent 10 days without watching any news because the TV is not working at all. The hotel can’t not provide me with a bottle of water besides the first day, the receptionist greeted me with one bottle of water. They told me that the hotel will charge me with a $20 fee if I have a guest slept with me in my room with two beds. Quietly frankly I had bad experience this time with this hotel and I wouldn’t recommend it to anyone who wants to go to a vacation in Cap-Haïtien. The only positive thing in this hotel is the lady who prepares the breakfast and happens to do everything in this hotel such as receptionist, cooking and cleanings as well. To sum up, that lady has more customers service more than any other two ladies who worked at the front desk.
Stayed 7 nights in Jun 2018
This review was submitted before 2018 and has not been verified.

6/10 Okay

SAKY

Disliked: Staff & service, property conditions & facilities
Nov. 2017
Well, it’s an OK enough place to stay if you need a place just to crash for the night or nights. Aside from that the hotel could use some upgrades inside and out. this is my second times staying there and I encountered a lot more problem during this stay then I did on my last trip, some of the issues were : no hot water, and when I told the front desk they said there is hot water, we showered with cold water a couple of times and went back to report the problem again, but it took an argument to get the problem resolved which the guy said was a breaker behind the bathroom. The power kept cutting out every hour every night til about 3am no one seem to be bother by it nor did we ever get an explanation. Breaksfast is okay...
Stayed 7 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

charitable, naples fl

Disliked: Staff & service
I didn't like the service I spent 2 days with out AC-DC and room service. I will not recommend it to anyone else's.
Stayed 5 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Beware!
This place is way over priced for what it is, the free wifi did not work while I was there, rooms are really small and the bathroom running water was just hot water when taking a shower and that was no fun! TV didn't work but after several request they came and fix it. Lots of Miskitos inside the room and extremely humid.
This review was submitted before 2018 and has not been verified.

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
una de las habitaciones se inundo, las tras dos muy bien
This review was submitted before 2018 and has not been verified.

8/10 Good

i rather not, Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like this place I wish they have a restaurant in .over all good to stay .thanks guys. Nb I would recommended any one to stay because it's convenient to get out quiet don't regret to stay with them I'll do it again .