8/10 Good
Sally B., Sydney, Ausrtalia
4 January 2025
Liked: Cleanliness
Comfortable once heating increased. Cottage only has 1 shower and not 2. It does not have close park
Overall good.Management very challenging regarding the heating. We were all cold. My elderly parents have significant health issues which we explained to the management. The heating thermostat was set with a maximum temperature of 22 degrees. We asked for an incease to 23 degrees. This was done until the next morning when the settings were changed remotely back to 22 degrees. I politely emailed asking for them to incease the temperature. I was told that utilities in Cambridge were expensive!! There were only 4 wine glasses on arrival, no champagne glasses, or smaller glasses only 10 large tumbler glasses. I asked for 2 more wine glasses, some Champagne glasses and if at all possible some smaller glasses. It was Christmas, we wanted to celebrate with our xmas dinner.The house sleep's 6, surely enough glasses for everyone is not too much to ask, especially when you are paying a ' premium for luxury accomodation.I received an email back " Hi ..., may we remind you this is not a 5 stars hotel. We are not going to provide smaller glasses as there are plenty of water glasses in the house and the temperature set at 22 allows a nice warm comfortable environment"When one of their staff arrived with extra glasses, we asked about the heating. The gentleman agreed the house felt cold. He telephoned the manager in our presence to ask for him to incease the heating.We could hear the conversation ... very disrespectful towards us as guests.PIN as the owners were overseasP heating
Sally B.
Stayed 10 nights in Dec 2024