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"I didn’t like the food. They make good pizza, though."

"Good are walking distance to everything you can think of safest city in Brazil "

"Safe"

"The only downside of this particular hotel is the lack of an iron in the room. As someone who travels frequently around the world, I've stayed in numerous hotels, particularly with chains like IHG, Marriott, Wyndham, Ramada, and Hyatt. These hotels consistently provide an iron in the room, which is especially important for travelers, whether they are there for leisure or business. Business travelers, in particular, need to prepare for meetings and events in proper attire, and having an iron in the room is essential for this. It was quite inconvenient to find that the only iron available was in the lobby, requiring me to take all my clothes downstairs to iron and then bring them back up. I strongly suggest that the hotel consider providing an iron in every room to improve the guest experience, especially for those visiting for business purposes. I will not be booking any more with your hotel, it's better to find another one that provide iron box in every room. "

"Check in is a bit inefficient. In my experience I had to deal with two lines back to back. "

"There are some great things about this hotel, some mediocre things and some really bad things. The good: it’s well-updated in the rooms and the lobby. The rooms are basic and plain but you have everything you need. Everything was clean, the bathrooms were clean and updated. There are some great amenities such as the kids’ playroom, the game room, and the piano downstairs. The staff was helpful and kind. The bad: Elevators were a serious problem. The elevators are very small and it isn’t enough for the amount of people (and we visited in the off-season, in July). We were often waiting 20-30 minutes to get an elevator. Breakfast was chaotic. Not really a big enough dining room for everyone. One day we had to wait 20+ minutes in line just to get a table… and we had already waited 30 minutes for an elevator. That was a real headache. Valet parking was also a mess. On the day of our departure we requested the car in person at the reception desk. Waited 1.5 hours for our car to arrive in front of the hotel! We had a very long drive ahead of us and that was a very big problem. We were constantly asking the front desk when the car would arrive and we were told it was “almost there”… for an hour and a half. There is no excuse for that. The pool… lots of mold and gunk around the tiles on the sides of the pool, and on the surrounding walls and ceilings. The pool itself is old and they have just replaced the pool deck tiles. Felt gross. Also the water was not warm enough. "

"Good"

"I love my stay at Mercure hotel "

"Entregam o que oferecem, mas teve algo que me chamou a atenção. Os colaboradores, todos os que tive contato, sempre sorrindo e muito educados. Me fez querer voltar somente pelo atendimento que foi prestado."